Resident assistant Work, Jobs in Birmingham, Wmd (with Salaries)

Resident Services Assistant - 12 month fixed-term contract
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Admin Assistant
Willowbrook Care Home —Birmingham
- £12.71 an hour
- Part-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
15h
Service and Sales Assistant
Yugo —Birmingham
- £27,040 a year
- Full-time
- Sales
- Databases
- Communication skills
- Annual leave
Health Care Assistant
St Bernards Residential Care Home —Solihull
- £12.71 - £13.50 an hour
- Weekend availability
- Patient care
- In-person
- Communication skills
- Free parking
Quick apply
1d
Senior Library Assistant (Home Library Service)
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Computer literacy
- English
- Microsoft Office
- Annual leave
- Flexitime
7d
Hospitality Assistant
Extra Care —Birmingham
- £13.45 an hour
- Part-time
- Serving
- Hospitality
- Customer service
Quick apply
11d
Heath Care Assistant
Gecko Care Ltd —Birmingham
- £12.71 - £13.00 an hour
- Part-time
- Computer literacy
- English
- Computer skills
Quick apply
Care Assistant
Extra Care —Birmingham
- £13.64 an hour
- Part-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Care Assistant
Bupa —Sutton Coldfield
- £12.75 an hour
- Weekend availability
- Employee discount
- Gym membership
Quick apply
Care Assistant (Bank)
Memory Lane Care Homes —Birmingham
- £12.71 an hour
- Full-time
- Organisational skills
- In-person
- Care plans
- Free parking
Quick apply
Food & Beverage Assistant
Country Court —Halesowen
- £12.71 an hour
- Weekend availability
- Serving
- Customer service
- Cleaning
- Annual leave
- Referral programme
Quick apply
6d
Kitchen Assistant
Care UK —Birmingham
- £12.71 an hour
- Weekend availability
- Cleaning
- Annual leave
- Employee discount
Catering Assistant Bank
Care UK —Birmingham
- £12.71 an hour
- Cleaning
- Annual leave
- Employee discount
Care Assistant (Care Companion) Days
EQ Care —Birmingham
- £29,080 - £33,519 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Referral programme
14d
Kitchen Assistant- bank
Berkley Care Group —Bromsgrove
- £12.90 - £14.67 an hour
- Day shift
- Cleaning
- Annual leave
Internal Quality Assurer (IQA) - Casual
Coventry City Council —Coventry
- £17.46 - £20.66 an hour
- Maths
- Education
- Organisational skills
7d
Food & Beverage Assistant
Barchester Healthcare —Stourbridge
- £13.21 an hour
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Housing Services Assistant
Redditch Borough Council —Redditch
- £27,254 - £29,540 a year
- Call to connect
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
5d
Night Care Assistant
Grange Hill House —Halesowen
- £13.03 an hour
- Part-time
- In-person
- Care plans
Quick apply
Care Assistant
McCarthy & Stone —Solihull
- £13.26 - £14.56 an hour
- Part-time
- Travel
- In-person
- No travel
- Store discount
- Paid training
Quick apply

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Resident Services Assistant - 12 month fixed-term contract

ourHRpeople -
Birmingham

Quick apply

Job details

Full-time | Fixed term contract
£28,000 a year

Benefits

Health & wellbeing programme
Company pension
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Branding
Community engagement
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Facilities management
English
Microsoft Office Suite
Microsoft Office
Tenant engagement
Social media platforms
Client services
Front desk
Cleaning
Residential lettings
Customer interaction
Budgeting
Marketing
Property management

Full job description

Resident Services Assistant – Hairpin House - Job Description

Company Overview

ila is an emerging Build to Rent property management company which is an abbreviation of ‘I live around.’ We celebrate all that is great about city centre living and offer flexible accommodation plans that enable our residents to achieve their lifestyle aspirations.

The ila brand has been built on four brand pillars which form the cornerstones of what we do, how we do it and why. Each element underpins how we want to be perceived by our residents, the local communities in which we operate, and the wider BTR market. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.

ila is looking to hire a Resident Services Assistant for Hairpin House, a new BTR scheme in Birmingham consisting of 237 residential apartments. The Resident Services Assistant will assist in driving the performance of the site through collaborating with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.

The Resident Services Assistant will work alongside the team to ensure that KPI’s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site.

We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Assistant Community Manager and will collaborate with other teams across the UK.

Site Management
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
First point of contact/front of house presence for Hairpin House.
Co-ordinate, instruct and allow access for services to the development.
To be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
Carry out specific daily/weekly tasks as agreed with the City Manager/Assistant Community Manager.
Support City Team with tasks at Sherborne Place when required.
Customer Service
Provide outstanding customer service to residents.
Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors.
Manage and respond to general enquiries via phone, email and other channels.
Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
Record, monitor and respond to any resident feedback.
Assist with resident communications through multiple channels.
Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Promote and encourage a neighbourly and community atmosphere.
Meet and interact with residents in a customer friendly and professional manner.
Seek ways to exceed service expectations of residents and enhance the brand. 
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Assist with executing the smooth running of all aspects of the community.
Provide an information service for the local area.
Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.

Marketing, Social Media, Events & Community Presence

Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
Drive the highest rates of retention and community engagement.
Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. 
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Assist with planning and hosting networking events to create and forge new relationships within the community.
Promote events/give-aways to residents to ensure they are deemed successful.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.

Facilities Management and Health & Safety

Ensure all risks to visitors, staff and residents are removed or reported.
Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.

Leasing

Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Drive the highest rates of retention and community engagement.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Validate Right to Rent document checks.
To support Leasing Manager with leasing process when needed.

Operations

Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. 
Check-in inspections conducted before the arrival of tenants, alongside uploaded details on HelpTheMove.
Implementation of operational site procedures and processes.

The ideal candidate will have:  

Experience in a similar role, preferably in either BTR or PBSA.
Professional presentation, be confident and outgoing in nature.
Basic understanding of landlord and resident relationship.
Basic health and safety knowledge.
Excellent English language skills - both written and spoken.
IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

ila are looking to build their team with individuals who are excited to grow alongside them. Employees are encouraged to have an identity within their team and utilise their assets/skills to fulfil their day-to-day roles.

Pay: £28,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme

Experience:

similar role: 2 years (required)
BTR or PBSA: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

resident assistant jobs in birmingham, wmd

Resident Services Assistant - 12 month fixed-term contract

Admin Assistant

Service and Sales Assistant

Health Care Assistant

Senior Library Assistant (Home Library Service)

Hospitality Assistant

Heath Care Assistant

Care Assistant

Care Assistant

Care Assistant (Bank)

Food & Beverage Assistant

Kitchen Assistant

Catering Assistant Bank

Care Assistant (Care Companion) Days

Kitchen Assistant- bank

Internal Quality Assurer (IQA) - Casual

Food & Beverage Assistant

Housing Services Assistant

Night Care Assistant

Care Assistant

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