Retail customer experience coordinator Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Course Coordinator
School of Coding —Birmingham
- £25,000 - £27,000 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Part-time Sales Lead Coordinator
Edward Howell Galvanizers Ltd , part of Wedge Group Galvanizing —Willenhall
- £13.73 an hour
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
4d
Internal Sales Account Coordinator
Travis Perkins plc —West Bromwich
- Full-time
- Customer service
- IT
14d
Receptionist & Social Media Marketing
LUX - DESIGN - LEISURE —Shirley
- From £2,000 a month
- Full-time
- Hospitality
- Social media management
- Customer service
- Employee discount
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Business Readiness Coordinator
Compass Group —Birmingham
- £50,000 a year
- Hospitality
- Microsoft Excel
- Microsoft Office
13d
Clinical Admin Coordinator
Newson Health —Stratford-upon-Avon
- £26,737.00 - £26,737.28 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Bromsgrove
- £13.27 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
CSC Shift Manager
M Group —Birmingham
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Internal Sales Coordinator (UltraTile)
Instarmac Group plc. —Tamworth
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
10d
Jewellery Shop Manager & Workshop Coordinator
Manna Jewellers —Birmingham
- From £26,000 a year
- Full-time
- CRM software
- Customer service
- English
- Employee discount
Quick apply
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Pricing Analyst Coordinator
OurCoop —Warwick
- £36,500 a year
- Full-time
- Microsoft Excel
- Analysis skills
- AI
- Annual leave
- Employee discount
Quick apply
3d
Customer Support Manager
Taylor Wimpey —Solihull
- Communication skills
- Annual leave
- Employee discount
6d
Talent Attraction Partner (MAT Cover)
The Works —Coleshill
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Employee discount
7d
Events Coordinator
SweatPretty —Coventry
- £15 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
Quick apply
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Land Manager - Birmingham
Churchill Retirement PLC —Birmingham
- Negotiation
- Employee assistance programme
- Referral programme
Engineering Change Coordinator (Planning)
DHL —Wellesbourne
- £29,000 a year
- Monday to Friday
- Computer literacy

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Customer Assistance Coordinator - Roadside

Allianz -
Birmingham

Apply Now

Job details

Full-time
£15,436.34 - £27,013.60 a year

Benefits

Season ticket loan
Free flu jabs
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Communication skills

Full job description

Job Title – Customer Assistance CoordinatorDepartment – RoadsideLocation – Birmingham Hybrid

FULL TIME SALARY
Salary – £27,013.60
Bonus – £2,045 performance bonus

PART TIME SALARY - 20 Hours a week.
Salary - £15,436.34
Bonus: £1,168.57

The Role: As a Customer Assistance Coordinator, you’ll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.
This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.

Hours Working Pattern: Full time - This is a 35-hour per week position, with shifts scheduled between 7:00 AM – 21:00 pm , Monday through Sunday.The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)
Part time - This is a 20 hours per week.

Mon to Fri – 5pm to 6pm starts
Saturdays alt 9am to 1pm - 2 saturdays a month

You Will:

Respond to customer calls with professionalism, empathy, and efficiency
Proactively manage each assistance case to ensure timely and appropriate service delivery
Communicate updates clearly and consistently to customers
Work within established call guidelines and procedures to meet quality standards
Collaborate with your team and management to drive service excellence

About You:

Strong verbal communication and listening skills
Customer-focused with a calm and solutions-driven approach
Comfortable using multiple systems and managing tasks simultaneously
Ability to work flexible hours, including weekends and bank holidays
A reliable and professional home working setup

Desirable:

Experience in a customer service, call centre, or emergency services environment
Understanding of roadside assistance processes or motor claims

Staff Benefits: At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:

Pension Scheme – Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
Private Medical Cover
Life Assurance – 4x your annual basic salary
Flu Vaccinations Eye Care Vouchers
Free Roadside Assistance – After 6 months' probation
Travel Insurance – At a discounted rate
Interest-Free Season Ticket Loan – After probation
3 Paid Volunteering Days Per Year – After 12 months of service
Discounts – On Allianz products and a wide range of retail and lifestyle brands
Comprehensive Employee Assistance Programme (EAP) – 24/7 support for wellbeing, legal, and financial matters
Recognition Rewards – For high performance and long service

About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device digital risks insurance, international health life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We dont just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Lets care for tomorrow.

Apply Now

Refine Your Search

retail customer experience coordinator jobs in birmingham, wmd

Customer Assistance Coordinator - Roadside

Course Coordinator

Part-time Sales Lead Coordinator

Internal Sales Account Coordinator

Receptionist & Social Media Marketing

Field Service Coordinator

Business Readiness Coordinator

Clinical Admin Coordinator

Lifestyle and Wellbeing Coordinator

CSC Shift Manager

Internal Sales Coordinator (UltraTile)

Jewellery Shop Manager & Workshop Coordinator

Customer Service Logistics Coordinator

Pricing Analyst Coordinator

Customer Support Manager

Talent Attraction Partner (MAT Cover)

Events Coordinator

Service Delivery Manager

Land Manager - Birmingham

Engineering Change Coordinator (Planning)

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