Senior contract analyst Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
8d
Senior Analyst- Analysis and Insight
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
Senior QA Analyst - Fixed-Term Contract
Rebellion —Warwick
- Mentoring
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Senior Contracting Performance Manager
Tarmac —Solihull
- Analysis skills
- Continuous improvement
- Leadership
- Employee discount
7d
Business Analyst (12-month FTC)
Low Carbon Contracts Company —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Quick apply
Senior Business Analyst - Online Programme Management (111916-0726)
University of Warwick —Coventry
- Hybrid work
- University
- Communication skills
3d
Senior Contract Analyst
National Grid —Warwick
- £42,781.00 - £50,738.50 a year
- Analysis skills
- Driving
- Mentoring
3d
Senior Test Analyst / Test Lead
Scrumconnect Consulting —Coventry
- £300 - £325 a day
- Mentoring
- Agile
- Communication skills
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree
Technical Business Analyst
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Travel
- Conflict management
Business Analyst (Data)
Platform Housing Group —Worcester
- Travel
- Annual leave
- Employee assistance programme
Deputy Director - Analysis, Enablers and Strategy, Future Transport Systems
Department for Transport —Birmingham
- £86,000 a year
- Part-time
- Presentation skills
- Travel
- Leadership
- Annual leave
13d
Senior Commercial Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Presentation skills
- Contracts
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
Senior Risk Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee discount
13d
Portfolio Benefits Lead
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- PMP
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Senior Finance Analyst RtR
DHL Supply Chain —Coleshill
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Project Controls Data & Reporting Analyst
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
Estates Data, Systems & Reporting (DSR) Reporting Analyst
Department for Work and Pensions —Birmingham
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
7d
Lead D365 Developer
Scrumconnect Consulting —Coventry
- £450 - £470 a week
- CRM software
- Mentoring
- Agile
8d
Data Engineer Level I
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
9d

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Senior Customer Service Advisor

Barclays -
Birmingham

Apply Now

Job details

Permanent
£27,700 a year
8 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 19/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000096754

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior contract analyst jobs in birmingham, wmd

Senior Customer Service Advisor

Senior Analyst- Analysis and Insight

Senior QA Analyst - Fixed-Term Contract

Senior Contracting Performance Manager

Business Analyst (12-month FTC)

Senior Business Analyst - Online Programme Management (111916-0726)

Senior Contract Analyst

Senior Test Analyst / Test Lead

Assistant Manager - Cyber and Digital Health

Technical Business Analyst

Business Analyst (Data)

Deputy Director - Analysis, Enablers and Strategy, Future Transport Systems

Senior Commercial Analyst

Senior Risk Analyst

Portfolio Benefits Lead

Senior Finance Analyst RtR

Project Controls Data & Reporting Analyst

Estates Data, Systems & Reporting (DSR) Reporting Analyst

Lead D365 Developer

Data Engineer Level I

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