technical support Work, Jobs in birmingham, wmd (with Salaries)

Facilities Helpdesk Operator
Equans —Smethwick
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Annual leave
- Employee assistance programme
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
13d
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
18h
Customer Support Technician (Industrial Products)
Centre Tank Services Ltd —Minworth
- £28,000 - £31,000 a year
- Full-time
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
15h
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Driving
- IT
- Free parking
- Employee assistance programme
Quick apply
Associate Applications Support Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Hybrid work
- IT
- Communication skills
13d
Systems Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- CRM software
- Customer service
- Analysis skills
Quick apply
6d
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
10d
Helpdesk & Contract Administrator - *FULL-TIME ON SITE*
Equans —Coleshill
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
Application Support Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Part-time
- Customer service
3d
Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
13d
IT Support Specialist
Arthrex —Birmingham
- Full-time
- Hybrid work
- Customer service
- English
- Windows
- Annual leave
Maintenance Helpdesk Coordinator
Keys Group —Halesowen
- £27,000 a year
- Monday to Friday
- Microsoft Excel
- Maintenance
- Employee assistance programme
- Employee discount
Quick apply
VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Birmingham
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
1d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows
1d
Technology Adoption and Innovation Assistant
Anthony Collins —Birmingham
- Full-time
- Hybrid work
- Mentoring
- AI
Quick apply
18h
Technology Products Support Officer
McHale Komatsu Ltd —Redditch
- Full-time
- CRM software
- Civil engineering
- Microsoft Excel
- Employee assistance programme
Quick apply
12d
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount

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Facilities Helpdesk Operator

Equans -
Smethwick

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme

Qualifications

Microsoft Word
Microsoft Excel
Maximo
Word processing
IT
Communication skills

Full job description

Facilities Helpdesk Operator

Offer ID:

83434

Job:

Support Functions / Admin Support

Contract type:

Permanent

Schedule:

Full-Time

Country:

United Kingdom

Equans is looking for a Facilities Helpdesk Operator to join our helpdesk team at The Midland Metropolitan University Hospital in Smethwick, Birmingham, B66 2QT on a permanent basis. This is a full-time role working 37.5 hours per week, Monday to Friday on an alternating shift pattern of earlies or lates, 07:00 to 15:00 or 11:00 to 19:00. On offer is a competitive salary and benefits package.

What will you deliver?

Management of job flow to include receipt of calls, logging, assignment to relevant engineer or sub-contractor, scheduling and chasing of attendance and review and closure of all jobs
Actively manage job flow by reviewing open work and chasing the relevant party for updates to ensure completion with the required SLA
Allocate jobs appropriately in order to avoid SAL failures and to actively jeopardy manage all jobs
First point of contact for incoming telephone calls and service requests received by telephone and e-mail
Interpret and log work order requests, inputting details into an CAFM system
Understand, identify and apply the SLA for each service request and set expectation with customer, prioritising jobs appropriately
Support management with the collation of accurate and punctual regular reports as required
Assist with generating purchase orders for Reactive/Quoted works, Minor Works and PPM using purchasing system (Coupa)
Invoice and credit approvals – 3 Way Match, Quality checking invoice/credit for correct value and matching information to the PO, dispute discrepancies with subcontractor or suppliers. Chase appropriate party for supporting information if not in place
Liaise with Contract Managers and Supervisors to effectively deal with subcontractor/supplier invoicing queries escalating issues where necessary to Management team
Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
Ensure compliance with statutory and company procedures, across all functions

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

5 GCSEs at Grade C or above/equivalent
Experience of working within a FM/Technical environment would be an advantage, but not essential
Good interpersonal skills & telephone manner
Word processing, Mail sorting and delivery, Statutory Document collation and distribution, data input and filing both hardcopy and electronically
Being able to work in an efficient and accurate manner, prioritising your workload to ensure that all deadlines are met
Support the Operations team & Senior Managers on individual projects as required
Working within an operational environment, meeting deadlines regularly and maintaining communication with all involved
Strong IT skills including full range of Microsoft applications (Office, Word, Excel)
Knowledge of CAFM and Finance systems (Coupa, Maximo)
Good written and oral communications
This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Place:

Workplace : Smethwick United Kingdom

Apply Now

Refine Your Search

technical support jobs in birmingham, wmd

Facilities Helpdesk Operator

Onsite IT Support Analyst - 1st/2nd line

ICT Support Analyst - Birmingham

Customer Support Technician (Industrial Products)

Service Desk Analyst / IT Support Help Desk Technician

Support Desk Engineer

Associate Applications Support Engineer

Systems Support Coordinator

IT Support Engineer

Helpdesk & Contract Administrator - FULL-TIME ON SITE

Application Support Officer

Service Delivery Analyst

IT Support Specialist

Maintenance Helpdesk Coordinator

VodafoneThree - Onsite Advisor - Central Birmingham

Support Desk Engineer

IT Support Team Leader

Technology Adoption and Innovation Assistant

Technology Products Support Officer

IT Support Analyst

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