Job Introduction
At the West Midlands Combined Authority (WMCA), we believe that meaningful engagement with residents, communities, and partners is essential to creating a region where people can thrive. Together, we're delivering ambitious programmes that will transform how people live, work, travel, and connect across the West Midlands—and we want local communities to help shape that future.
We're looking for an experienced Engagement Officer to play a leading role in designing and delivering engagement activities and consultations on some of the region's most exciting and high-profile projects. From major transport initiatives such as bus franchising and extended Metro routes, to housing, environment and regeneration programmes, you'll help ensure the voices of residents are at the heart of decision-making.
This is a fantastic opportunity for someone who is passionate about community engagement and believes in the value of listening to people from all walks of life. You'll build relationships with communities, stakeholders and partners, develop creative engagement approaches, analyse feedback, and produce clear reports that influence policy and investment decisions. Working closely with colleagues across the organisation, you'll help us continuously improve how we engage with residents and ensure their views genuinely shape the future of the West Midlands.
Leading a small team of Engagement Executives, you'll combine strong planning and project management skills with excellent communication and active listening abilities. If you're someone who enjoys meeting people, facilitating meaningful conversations, and making sure communities have a voice in the decisions that affect them, this is an opportunity to make a real difference for the region.
What you will be doing
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Research best practice and trends in consultation and engagement
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Provide engagement advice to colleagues across all directorates
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Work collaboratively with teams to deliver high-quality events
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Ensure efficient record-keeping of stakeholder data with CRM and digital teams
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Strengthen community voice, insight, and influence through effective consultation design
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Contribute to continuous improvement and organisational learning in engagement
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Enable colleagues to deliver meaningful and effective public engagement
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Implement engagement and consultation plans effectively
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Ensure appropriate channels and methods are used to reach target audiences
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Manage engagement / consultation project budgets
What’s essential
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Substantial experience of working in a communications and engagement role
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Experience of stakeholder management
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An understanding of using data to inform engagement campaigns
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Experience of working with community groups and community organisations
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Excellent communication skills both written and verbal
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A good team player able to build strong relationships
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Positive attitude to working with people and delivering outcomes
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Ability to think creatively and innovatively
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A flexible approach and the ability to work effectively in a range of situations and with a diverse range of people
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Enthusiasm and a high degree of initiative and motivation
Location.
The location for this role is 16 Summer Lane with at least 2 days a week spent in the office. Due to the nature of the role, site visits will be required and occasional weekend and evening working.
How to apply.
Applying for a role with WMCA is straightforward. Follow these steps to get started.
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Create your Careers Account. Register with your name, email address, and a password.
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Build your Profile. Upload your CV to help populate your career and education details.
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Write your Supporting Statement. Make sure to address each of the required essential criteria.
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Submit your application. Do one final check and once complete, click submit.
Anonymised Applications.
Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.
Using Artificial Intelligence (AI)
We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.
Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.
Reasonable adjustments.
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email protected]).
Salary and benefits.
We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes:
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Local Government Pension Scheme (one of the most generous pension schemes in the UK).
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Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
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28 days paid annual leave (with an option to purchase more) + Statutory days.
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EV car benefit scheme
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Healthcare plans.
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Discounted gym membership, will writing, and mortgage advice.
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An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
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3 days of paid leave each year to volunteer.
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Interest-free financing through SmartTech to buy the latest technology
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Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
- Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
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Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.
For more information, please visit the benefits page on our career site.
Why join WMCA?
WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.
We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.
Our Values and Behaviours.
Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.
Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.-
Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
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Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
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Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.
Creating an inclusive workplace.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying
Right to Work in the UK
Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
