Desk team leader Work, Jobs in Birmingham (with Salaries)

Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
12d
Customer Service Advisor
HSBC —Birmingham
- £25,000.00 - £29,790.02 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
Quick apply
3d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Senior Project Administrator -School of Engineering - 107661 - Grade 5 - 9590
University of Birmingham —Birmingham
- £31,900 a year
- Part-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
- Annual leave
- Sick pay
School Lettings Assistant/Customer Service Assistant
School Space —Birmingham
- £12.75 an hour
- 8 hour shift
- School
Quick apply
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 a year
- Hybrid work
- Azure
- Management
- Microsoft Office
- Annual leave
- Employee assistance programme
4d
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
9d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Facilities and Services Officer
BPP Holdings —Birmingham
- £26,227.50 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Education Recruitment Team Manager
Operam Education Group —Stourbridge
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Inside Sales Acquisition Account Manager
BT Group —Birmingham
- Sales
- IT
- Communication skills
Senior Information Assurance Officer - Legal Aid Agency
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Plant Hire Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
Executive Assistant
FLTD Construction —Redditch
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
12d
HR Manager
Ministry of Justice —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
Education Recruitment Consultant
Operam Education Group —Stourbridge
- £26,500 - £33,500 a year
- Temporary
- Communication skills
- Annual leave
- Sick pay
Quick apply
Technical Services Manager - EUC
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Azure
- IT
- Leadership
5d
Internal Account Manager
Workwear Uniform Group —Oldbury
- Full-time
- Microsoft Excel
- English
- In-person
Quick apply

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desk team leader jobs near birmingham

Helpdesk Team Leader

Emcor -
Nechells

Quick apply

Job details

Permanent | Full-time
£34,280 a year
12 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Customer service
Computer literacy
Microsoft Office
Communication skills
Negotiation

Full job description

Role overview

Location: BBC Birmingham Mailbox

Salary: £34,280 pa + Overtime

Working Hours: 8:00- 17:00 Monday- Friday supporting 2x shift patterns

Contract Type: Permanent, Full Time

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

Active supervision of the account help desk service, always providing an excellent level of customer service in the delivery of reactive and proactive task handling

Monitoring of service provided to ensure contractual compliance.

What you'll do:

To take overall daily responsibility and ownership of the helpdesk
To supervise the team and ensure all reactive work orders are responded to within timelines
Instil a culture of customer service excellence
To manage CAFM to ensure work orders are dealt with effectively
Monitor and respond accordingly to queries and client requests
Co-ordinate faults, schedule to engineers and communicate with customers
Liaising with Clients to escalate out of line incidents
Ensuring EMCOR UK meet the contractual delivery requirements
Raise purchase orders
Managing customer meeting arrangements
Any other duties, as requested by the management team
To provide holiday cover for colleagues when required

About the role

Who you'll be:

Both verbal and written communication should be excellent
Excellent customer service skills including handling of issues and negotiation skills
Planning and organisation skills
Ability to be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels
Computer literate with Microsoft Office knowledge
Knowledge and experience in the operation of a CAFM system advantageous
Ability to multitask and manage time effectively
Personable and approachable

EMCOR UK benefits

Benefits:

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

desk team leader jobs in birmingham

Helpdesk Team Leader

Customer Service Advisor

Senior 1st Line Support Analyst

Front Office Team Leader

Senior Project Administrator -School of Engineering - 107661 - Grade 5 - 9590

School Lettings Assistant/Customer Service Assistant

ICT Support Engineer

Service Desk Analyst

Senior IT Support Analyst

Facilities and Services Officer

Education Recruitment Team Manager

Inside Sales Acquisition Account Manager

Senior Information Assurance Officer - Legal Aid Agency

Plant Hire Technical Support Advisor

Executive Assistant

HR Manager

Modern Workplace - Digital Experience Lead

Education Recruitment Consultant

Technical Services Manager - EUC

Internal Account Manager

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