Guest experience manager Work, Jobs in Birmingham (with Salaries)

Hospitality Events Manager
The Kitchen & Co —Sutton Coldfield
- £35,000 a year
- Weekend availability
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Quick apply
Guest Service Manager (F&B – Flexible Contract)
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £14.37 an hour
- Part-time
- Bar
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
People Manager
The Belfry Hotel & Resort —Sutton Coldfield
- £50,000 a year
- Full-time
- Hotel
- Driving
- Human resources
- Free parking
- Employee discount
Quick apply
13d
People Manager
The Belfry —Sutton Coldfield
- £50,000 a year
- Full-time
- Hotel
- Driving
- Human resources
- Free parking
- Employee discount
Quick apply
14d
Supervisor/Team Leader
Black Country sales and Lettings —Dudley
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
14d
Deputy General Manager
TRG Concessions - Giraffe Birmingham Airport —Birmingham
- £37,489 - £42,531 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Deputy General Manager
TRG Concessions - Wagamama Birmingham Airport —Birmingham
- £37,489 - £42,531 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Conference and Banqueting Floor Manager
Hilton —Birmingham
- £28,045 a year
- Full-time
- Employee stock purchase plan
- Annual leave
Guest Service Manager (Food & Beverage)
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £29,817.84 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
4d
Housekeeping Manager Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham
YourPerfectStay —Birmingham
- £45,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Events Manager (6 Month FTC)
Shoosmiths —Birmingham
- CRM software
- Microsoft Office
- Business development
- Flexible schedule
Assistant Manager
TRG Concessions - Giraffe Birmingham Airport —Birmingham
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Assistant Manager
TRG Concessions - Wagamama Birmingham Airport —Birmingham
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Assistant Manager with experience
Orleans Smokehouse —Solihull
- Up to £36,000 a year
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
General Manager - Live in
Toby Carvery - Streetly —Sutton Coldfield
- Up to £52,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Event Manager
Ragley Hall Estate —Alcester
- Overtime
- Hospitality
- Customer service
- Microsoft Office
- Free parking
Quick apply
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
14d
Operations Manager - Conference and Events
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £48,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
5d
Employee Relations Specialist
The Belfry —Sutton Coldfield
- £27,777 a year
- Full-time
- Management
- Hotel
- Resort
- Free parking
- Employee discount
Quick apply
14d

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Hospitality Events Manager

The Kitchen & Co
Sutton Coldfield

Quick apply

Job details

Permanent | Full-time
£35,000 a year

Benefits

Free parking
Annual leave
Company pension
Company events
Employee discount
Sick pay
On-site parking

Qualifications

Hospitality
Driving Licence
Management
Cost control
Personal Licence
Organisational skills
Events management
Leadership
Communication skills
Negotiation
Time management

Full job description

Role location: Venue close to Sutton Coldfield

Who are we?

We are The Kitchen & Co, a hospitality group delivering catering and hospitality services at a variety of contracted venues across the Cotswolds and West Midlands. Additionally, we provide corporate and private catering across the country.

One House

This is how we get things done and work together; it is our values and ethos representing our professionalism and teamwork.

Our Mission

To deliver the highest standards of hospitality to our clients and guests. Creatively, consistently and with joy!

Our Vision

To create the WOW for all of our guests, team and partners through exceptional hospitality.

The recipe for this is simple; with love and care, add amazing people to outstanding food and drink…mix well and enjoy!

Who is the Hospitality Event Manager, and how do you operate

The HEM is the person/position responsible for the successful delivery of designated live events at particular venues.
The HEM forms part of the Management Team.
The HEM assumes a senior operational role within the company, reporting to the OM.
The HEM is to operate as the vital link, delegating to the junior operational Teams, communicating/liaising with the Management Team, Admin Team and Venue Teams

Job Summary:

We are seeking an experienced and dynamic Hospitality Event Manager to oversee the planning, coordination, and execution of a variety of events within our hospitality venue(s) and locations. The ideal candidate will possess exceptional organisational and interpersonal skills and leadership with a keen eye for detail and a passion for creating outstanding guest experiences, coupled with a love of food and drink.

Key Responsibilities:

Successfully deliver the hospitality services for events, including corporate functions, weddings, private parties, conferences, and themed events, utilising pre-planned event information transferred to the HEM during weekly Operations Meetings.
Liaise with our Admin Team and, when required, our clients, to understand their needs and translate them into tailored and deliverable events and plans. Occasional pre-event planning required in the lead up to certain events.
Coordinate and liaise with internal teams (kitchen, FOH, Admin & Senior Management) to ensure seamless delivery of services.
Work within budgets and P&L for suppliers, and logistics from planning through to execution and post-event debrief.
When required, conduct site visits and oversee setup, execution, and breakdown of events.
Ensure compliance with health and safety, fire regulations, licensing laws, and venue policies are adhered to.
Oversee staffing requirements, including scheduling, briefing, and supervising temporary or event staff.
Training of teams as required to ensure they are at the standard we always require and work with a One House ethos.
Handle last-minute requests or changes with professionalism and efficiency.
Maintain accurate records and generate reports on event performance and feedback.
Efficient ordering of equipment and or supplies etc as required to ensure delivery of events and within budgetary/profit requirements.

Key Skills & Requirements:

Proven experience in live event management within the hospitality sector (2–5+ years preferred).
Proven leadership and a strong delegator
Excellent communication and negotiation skills.
Strong organisational and time management abilities.
Flexibility to work evenings, weekends, and holidays as required by event schedules.
Familiarity with event planning software and tools (full training given)
Budget management and cost control experience.
Positive attitude, problem-solving mindset, ability to multitask and the ability to perform well under pressure.
Knowledge of current food trends, dietary requirements, and service styles (buffet, plated, canapé, etc.).
Handle client communications and resolve issues before, during, and after events.
Coordinate with Management, Kitchen, Logistics, Admin, and supplier teams to ensure seamless delivery.

Desirable Qualifications:

Degree or diploma in Hospitality Management, Events Management, or a related field.
Personal Licence Holder
First Aid and/or Food Safety certification.
Knowledge of UK hospitality/event legislation and standards.

Company Benefits:

· 28 days of annual paid holiday

· Additional bonus day of holiday on birthday

· Automatic Pension Enrolment (after 3 months in service)– 5% Employee

Contribution / 3% Employer Contribution

· Voluntary Pension Scheme – Employer matched contribution capped at 7%

· Optional NHS Top Scheme

· Death in Service

· Statutory Sick Pay

· Statutory Maternity Pay

· Company Laptop (if applicable)

· Paid Company Events

· Meals on Duty

· Health and Wellbeing at Work – Complimentary Fitness App Subscription

· 50% Employee Discount (Company Pop Up Events)

Pay: £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Experience:

Hospitality: 3 years (required)
Events management: 3 years (required)

Licence/Certification:

Drivers licence (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in birmingham

Hospitality Events Manager

Guest Service Manager (F&B – Flexible Contract)

People Manager

People Manager

Supervisor/Team Leader

Deputy General Manager

Deputy General Manager

People Operations Manager

Conference and Banqueting Floor Manager

Guest Service Manager (Food & Beverage)

Housekeeping Manager Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham

Events Manager (6 Month FTC)

Assistant Manager

Assistant Manager

Assistant Manager with experience

General Manager - Live in

Event Manager

Sales Office Manager

Operations Manager - Conference and Events

Employee Relations Specialist

I want to receive the latest job alerts for guest experience manager in birmingham

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