Guest Operations Specialist - Signature Aviation, Birmingham FBO
Salary: starting from £29k
Shift pattern: 4 on, 2 off (covering 6:00-22:00)
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
As a Guest Operations Specialist, you will deliver a warm and professional welcome to guests and crew, ensuring a seamless and personalised experience from arrival to departure. You will provide concierge-style support, arranging transport, catering, and accommodation, while handling enquiries, resolving issues, and maintaining excellent knowledge of services and the local area.
Working closely with colleagues and external partners, you will coordinate guest services and flight-related activities, ensuring all requests and amenities are delivered efficiently. You will also support administrative tasks such as processing transactions, maintaining accurate records, and updating customer preferences to enhance service delivery.
You will also support airside operations, assisting with aircraft handling, operating ground service equipment, and maintaining clean, safe, and secure environments. A strong focus on teamwork, safety, and attention to detail is essential in this varied and fast-paced role.
You will demonstrate a willingness to learn how to carry out all ramp services required for the operation, as well as how to perform quality checks, bulk fuel vehicles with Jet A1 at the fuel yard, and deliver Jet A1/Avgas fuel to guests' aircraft.
About you:
The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug and alcohol tests, meet airport background check requirements to receive and maintain an airport ID, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. Flexibility of start and finish times within the shift pattern is required.
In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side - either within Aviation Services or Hospitality. You'll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You'll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You'll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You'll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. A HGV license is desirable and additional language skills would be an advantage.
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
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Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Interested?
To apply, simply submit your updated CV outlining your qualifications and experience.
Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.
