Public contact officer Work, Jobs in Birmingham (with Salaries)

Public Contact Officer
West Midlands Police —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
13d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
14d
Public Health Officer
Warwickshire County Council —Warwick
- £28,598 - £31,022 a year
- Full-time
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee discount
4d
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
6d
OCC Communications Officer
Warwickshire Police —Warwick
- £36,505 a year
- 12 hour shift
- Free parking
- Annual leave
Contracts and Programme Monitoring Officer
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- Data analysis skills
- English
- Contracts
- Annual leave
- Employee discount
12d
Tenant Engagement Officer
Dudley Metropolitan Borough Council —Dudley
- £35,412 - £38,220 a year
- Weekend availability
- Hybrid work
- Communication skills
4d
Outreach Events Assistant - External Relations - 107600 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- Microsoft Powerpoint
- Project management
- University
- Annual leave
- Sick pay
14d
Resourcing Officer
Department for Science, Innovation & Technology —Birmingham
- £36,735 - £39,670 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
12d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Security Liaison Officer - Birmingham
St Andrew's Healthcare —Birmingham
- £24,853 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
14d
Environmental Case Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Weekend availability
- Customer service
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
6d
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
5d
Administrative Officer in the Personal Insolvency Team
Insolvency Service —Birmingham
- £26,670 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Lead Investigator - Birmingham
Independent Office for Police Conduct —Birmingham
- £37,596 a year
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
3d
Policy Analyst
Consumer Council for Water —Birmingham
- £40,510 - £46,719 a year
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Communication skills
- Annual leave
11d
Probation Service Officer - Coventry
HM Prison & Probation Service —Coventry
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
10d
Operational Support Grade - HMP Swinfen Hall (Prison Support Role)
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Funding Officer - 12 Month Voluntary Placement (Undergraduate) 2026-2027
Smethwick Youth and Community Centre —Smethwick
- £1,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- In-person
Quick apply
11d

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Public Contact Officer

West Midlands Police -
Birmingham

Apply Now

Job details

Full-time
13 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount

Full job description

***Due to the volume of applications for this role, we may close the advert earlier than advertised****

Previous applicants who have not been successful for this role at any stage of the recruitment pocess within the last 6 months are not eligible to apply on this occasion.

IMPORTANT:- We recognise that AI technology is widely used by candidates, particularly for tasks such as proofreading applications. While proofreading is acceptable, we expect all submitted evidence to be authentic and the candidate’s own work. Your application will be rejected if it becomes evident that it contains plagiarised content, or if AI tools are used during the application or any assessments conducted during the selection process.

Working as part of the team in the public contact office at West Midlands Police involves handling a wide range of enquiries with professionalism and empathy. Ensuring the public receive timely and accurate support to uphold high standards of public trust.

Key Responsibilities:

Act as initial point of contact for members of the public visiting the Public Contact Office and deal with a wide range of enquiries, providing advice and giving information as necessary.
Proactive engagement with the public, external partners, internal departments and other emergency services as required.
Make clear timely decisions ensuring calls for service are assessed, graded and dealt with in line with the National Decision Model.
Take and process vehicle seizure notices. Liaise with the Motor Insurance Bureau (MIB) and PNC in respect of vehicle seizures.

Click here to view the full details of the role including the Essential, Desirable and any educational requirements for the role.

Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Checks prior to commencing their role. This will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon you successfully passing medical checks, which may include a drug and hearing test.

Prospective staff/officers must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Selection Process

The selection process for this role will consist of the following elements:

Initial application
Shortlisting/Sifting by the Recruitment Team and Hiring Manager

Benefit Statement:

By choosing to join West Midlands Police you will receive an enhanced benefits package including:
Fair remuneration with progression opportunities and access to a very competitive pension scheme.
Enhanced annual leave in addition to public holiday entitlements.
Discounts across travel, parking, daily costs of living and leisure activities.
A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs

Important Information

Closing Date: Thursday 30th July

Interview Dates: Interviews will take place on Friday 7th, Monday 10th and Tuesday 11th August - Please ensure that you are available on these dates before you apply.

Hours/Location: There will be positions for 24/7 which is 07:00-16:00, 13:15-22:15, and 22:00-07:00. Shift patterns of 2 earlies, 2 lates, 2 nights, 4 rest days

There will also be positions that will work the following hours- 07:45-16:45, 09:30-18:30, 13:15-22:15. Shift pattern - 2 earlies, 2 days, 2 lates and 4 rest days.

Part time will also be considered.

Contact: For further information email [email protected]

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

Apply Now

Refine Your Search

public contact officer jobs in birmingham

Public Contact Officer

Investigator

Public Health Officer

Intelligence Analyst

OCC Communications Officer

Contracts and Programme Monitoring Officer

Tenant Engagement Officer

Outreach Events Assistant - External Relations - 107600 - Grade 5

Resourcing Officer

Probation Service Officer - Birmingham

Customer Services Team Adviser

Security Liaison Officer - Birmingham

Environmental Case Officer

Customer Service Advisor

Administrative Officer in the Personal Insolvency Team

Lead Investigator - Birmingham

Policy Analyst

Probation Service Officer - Coventry

Operational Support Grade - HMP Swinfen Hall (Prison Support Role)

Funding Officer - 12 Month Voluntary Placement (Undergraduate) 2026-2027

I want to receive the latest job alerts for public contact officer in birmingham

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