Tenant liaison Work, Jobs in Birmingham (with Salaries)

Customer Service Assistant
The Riverside Group —Birmingham
- £25,630.92 - £28,154.30 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
8d
People Manager
Lisieux Trust Limited —Erdington
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
Contract Liaison Officer (30 hours)
Novus Property Solutions Ltd —Sutton Coldfield
- IT
- Communication skills
- Employee discount
Quick apply
Senior Resident Liaison Officer
Wates —Leamington Spa
- Travel
- Annual leave
14d
Customer Liaison Officer
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Negotiation
- Annual leave
- Life insurance
10d
Commercial Property Manager - Birmingham
Fisher German —Birmingham
- Part-time
- Hybrid work
- Management
- Presentation skills
- Budgeting
- Employee assistance programme
Property Manager - West Midlands
County Rents —Coventry
- £26,500 - £27,000 a year
- Full-time
- Communication skills
Quick apply
Estates Manager - Occupier Services
Colliers International EMEA —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
Project Manager
Reapit UK —Solihull
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Business development
- Team management
- Accounting
- Annual leave
- Employee discount
Senior Surveyor
Cushman & Wakefield —Birmingham
- Word processing
- Computer literacy
- Business development
Quick apply
10d
Estates Surveyor
LKQ Corporation —Tamworth
- Full-time
- Bachelor's degree
- Budgeting
- Annual leave
- Employee assistance programme
1d
Surveyor
Cushman & Wakefield —Birmingham
- Sales
- Word processing
- Computer literacy
Quick apply
Property Counsel
High Speed Two (HS2) —Birmingham
- £54,878 - £64,562 a year
- Full-time
- Writing skills
- Organisational skills
Senior Client Accountant (15-month FTC)
Fisher German —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Time management
- Employee assistance programme
Senior Surveyor - Estates & Portfolio Management
Cushman & Wakefield —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Quick apply
Solicitor, Real Estate
Fieldfisher —Birmingham
- Full-time
- Business development
- Communication skills
- Time management
- Work from home
23h

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tenant liaison jobs near birmingham

Customer Service Assistant

The Riverside Group -
Birmingham

Apply Now

Job details

Full-time | Fixed term contract
£25,630.92 - £28,154.30 a year
8 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
Travel arrangements
Inbound customer enquiry call handling
Stakeholder liaison
Filing
Databases
Client services
Front desk
Customer interaction

Full job description

Job Title: Customer Service Assistant
Contract Type: Fixed term for up to 12 months
Salary: £25630.92 (£28154.3 is achieved after 12 months successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, Located
Location: West Bromwich, Birmingham, United Kingdom

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Customer Service Assistant
You will work as part of a team delivering high quality, cost-effective, face to face comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Sandwell Council Tenants. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves.

About you
We are looking for someone with

Can work as part of an Administrative team delivering a wide range of functions such as allocations, administrative support including lettings, repair logging and complaints.
Deal with all service enquiries received, at the front cashier desk. Ensure customers queries are dealt with or passed to the relevant officer.
To be able to use a wide range of IT packages such as Microsoft word, excel and spreadsheets and to be able to maintain various databases and IT packages.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile

Deal with all service enquiries received, at the front cashier desk. Ensure customers queries are dealt with or passed to the relevant officer.
You will be based at Harvills Hawthorn Fields Neighbourhood Office, 5 days a week. Hours of work are: Mon-Friday 8.45am till 4.45pm
Diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves, identification of rechargeable repairs through appropriate questioning, explanation of policy and passing to the Income Team for payment, identify repairs under defects and provide advice and order under specialist database.
Provide information and respond to enquiries on planned and cyclical maintenance programmes specific to individual property or location.
Maintain and administer office records and systems for complaints, commencement and termination of tenancies in accordance with Riverside procedures.
Liaise with a wide range of internal and external partners with regard to specific areas of service delivery such as repairs and maintenance, gas servicing, planned works contractors and debt recovery providing advice and assistance and if required referral for more detailed assistance.
Support the repairs maintenance team in logging repairs, arranging gas service inspections and administrating certificates on the MRI system.
To be able to use a wide range of IT packages such as Microsoft word, excel and spreadsheets and to be able to maintain various databases and IT packages.
To provide a range of administration duties such as post, stationery, filing, EDMS, flexi system and general office duties.
Support the activities of all PFI projects, having an understanding of the day to day operations, assisting with problem solving, providing ad-hoc support and attending meetings,
Be able to minute take, as the need arises.
Co-ordinating internal and external communications on behalf of the management team.
Responsible for administering and ensuring compliance with Health and Safety legislation within the PFI’s offices together with other regulatory obligations, assessing risk and putting in place relevant control measures.
Organise travel arrangements, training events, conferences and public relations events.
To have willingness to undertake office fire warden and first aid duties.
Support the Projects Supervisor in collation and reporting of performance data and any ad-hoc projects and audit.
Support other administrative staff across the PFI as directed to ensure adequate cover for Asset Management and Housing Services administration.
Carry out daily check regarding disaster recovery equipment and materials.
Manage Lone Worker system including;
Addition of new staff members and removal of former employees.
Generate weekly lone worker reports.

Other Duties

To provide a high quality, customer-orientated service championing “The Riverside Service Style” practices.
Constantly review work outputs, setting improvement targets and appraising individual performance.
Participate in the work of the team, encouraging innovation.
Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
Ensure that all data is compliant with legislation and policies relating to data quality
To actively promote Riverside locally.
To ensure that health & safety requirements are met in accordance with Riverside’s policy and procedures and statutory requirements.
Any other relevant duties as required by the designated manager.

Apply Now

Refine Your Search

tenant liaison jobs in birmingham

Customer Service Assistant

People Manager

Contract Liaison Officer (30 hours)

Senior Resident Liaison Officer

Customer Liaison Officer

Commercial Property Manager - Birmingham

Property Manager - West Midlands

Estates Manager - Occupier Services

Project Manager

Associate Director, Commercial Property Manager

Senior Surveyor

Estates Surveyor

Surveyor

Property Counsel

Senior Client Accountant (15-month FTC)

Senior Surveyor - Estates & Portfolio Management

Solicitor, Real Estate

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