Etech Mobility, Birmingham (HQ)
Location: Birmingham, B8 1AU
£35,000–£45,000 base (by tenure tier) + annual performance bonus (up to 10%) | Full-time, Monday–Friday (9:00am–5:30pm)
About Etech Mobility
Etech Mobility is a UK mobility brand selling electric wheelchairs, scooters, manual chairs and accessories. We sell primarily online, supported by showrooms at our Birmingham HQ and Glasgow, with Manchester and London opening this year. Our mission: making mobility affordable and empowering for everyone.
Our Birmingham HQ houses the central warehouse, service workshop and flagship showroom under one roof. This role keeps the engine running behind every order: stock in, dispatch out, devices serviced. Manchester and London open in the next 6–12 months, with more sites planned.
The role
You'll lead a five-person hybrid team at our Birmingham HQ that runs the service workshop alongside goods-in, picking, packing and dispatch. Everyone is cross-trained: some staff lean workshop, others warehouse, but the whole team can be put on dispatch at peak times and back onto workshop work either side. Your priority is the warehouse operation: stock available, warehouse organised to a high standard, the team well-equipped and productive, and the work documented so new hires get up to speed fast.
We're moving to a new warehouse, so you're not inheriting someone else's setup — your ideas and standards will help shape it from the ground up, and will directly drive the success of our warehouse operations.
- Lead and develop the team across workshop and warehouse: set standards, manage morale, run training, and keep cross-training current so the flex stays real
- Keep stock available across products, spare parts and stores: forecast demand, own the PO process, prevent avoidable out-of-stocks before they hit the customer
- Maintain warehouse organisation and standards: every item has a known location, layout and racking kept to a high standard, audit-ready at any time
- Equip the team to do the job: the right tools, test rigs and PPE for the products on hand and the new products coming in the next 6–12 months
- Track productivity and quality, and plan headcount ahead of demand: measure team output and accuracy, address slippage before it hits customers, and surface hiring needs from volume forecasts before quality slides
- Build SOPs for every associate position: documented, standardised procedures so new hires reach baseline productivity faster. Warehouse-associate roles are high-churn; SOPs are how you stay ahead of the training cost
- Drive time-efficiency improvements: find the steps slowing the operation, pilot the changes, roll out what works
- Oversee the workshop function: work to standard, service records traceable, technical issues resolved. You set the bar and audit; the strongest workshop-leaning staff lead the bench day-to-day
- Own courier and logistics: review courier rates, renegotiate or switch where quality or cost justify it
- Coordinate with Customer Service on dispatch and delivery queries, and report weekly performance to the General Manager
You report directly to the General Manager.
Working pattern
Birmingham HQ-based, Monday to Friday, 9:00am–5:30pm (30-minute unpaid break), 40 hours/week. Occasional flexibility at stock or dispatch peaks. No regular weekend working, a predictable schedule.
What we're looking for
- Operations leadership in a warehouse or distribution environment: you've managed a team, owned KPIs and held standards. Either an existing warehouse / operations / fulfilment manager, or a senior supervisor clearly ready for the step.
- People management at a small-team level: comfortable holding standards, coaching, managing morale, and scheduling a cross-trained team where staff flex between functions based on daily demand.
- Process-and-SOP mindset: comfortable writing SOPs, breaking jobs into steps, and building work that doesn't depend on the individual operator.
- Stock control and supplier nous: demand planning, purchase ordering, and the confidence to negotiate with suppliers and couriers on both rate and service.
- Headcount planning instinct: comfortable forecasting hiring needs from volume forecasts, and making the case to the GM before quality slides from thin resourcing.
- Working knowledge of workshop operations on mobility devices or comparable: enough to set the standard, audit work and troubleshoot basic control systems.
- Quality and discipline: comfortable owning documented procedures and traceable records, and holding a team to a consistent standard.
- Comfortable with digital tools: stock systems, basic admin, service-record keeping.
- Full UK driving licence (occasional supplier visits and inter-site stock movement).
Compensation
- £35,000 starting base (Tier A), rising to £40,000 (Tier B) and £45,000 (Tier C) with tenure and proven performance
- Annual performance bonus, up to 10% of base, awarded at your year-end review. Measured on stock availability, dispatch quality (errors, returns, turnaround), SOP coverage and time-to-baseline productivity for new hires, and process improvements delivered
- 28 days paid annual leave, pension auto-enrolment
- Paid monthly via PAYE; the annual performance bonus is paid following your year-end review
Probation
6-month probation. You carry full Manager responsibilities and pay from day one; a formal review at month 6 confirms the role permanently. KPI targets:
- New-warehouse layout proposed and agreed by end of month 2: given the imminent move, this is the most time-sensitive deliverable
- Stock availability maintained: no avoidable out-of-stocks on core lines or critical spares by end of month 2; demand planning and PO process established
- SOPs drafted for the top 3–5 high-churn associate positions by end of month 3, with at least one new hire onboarded against them
- Dispatch errors (wrong or missing items) kept low and trending down, tracked as a monthly count from Customer Service complaint and returns logs
- Headcount plan for the next 6 months submitted to the General Manager by end of month 3
- At least one time-efficiency improvement piloted and measured by end of month 6
- Workshop tools and team cross-training audit completed by end of month 2: tool gaps and skill gaps identified across all five staff, with a plan to address
How to apply
Send your CV and a short cover note (one paragraph on why this role, why Etech) to [email protected]. Or apply via the LinkedIn / Indeed listing.
HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU
We're hiring fast. We aim to move from application to offer within 2–3 weeks. Strong candidates may skip the video screen and go straight to an in-person interview and a short practical at the Birmingham workshop — your covering note signals which path is right.
Pay: £35,000.00-£45,000.00 per year
Work Location: In person
