Support engineer Work, Jobs in Birmingham B20 (with Salaries)

3rd Line Support Engineer
Clearcare Solutions Limited —Stafford
- £35,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
2d
Technical Support Engineer
Open Minds —West Bromwich
- £32,000 a year
- Full-time
- Windows
- JavaScript
- Scripting
Quick apply
13d
Associate Software Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Communication skills
2d
Inventory Operative
GXO Logistics —Birmingham
- £13.71 an hour
- Full-time
- Customer service
- Warehouse experience
- IT
- Employee assistance programme
- Employee discount
2d
Quality Engineer
Moog Inc. —Wolverhampton
- Full-time
- Engineering
- Travel
- In-person
- Free parking
- Annual leave
Support Engineer
BMSI —Birmingham
- Remote
- Communication skills
Quick apply
Quality Assurance Engineer
Cappfinity —Birmingham
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Software development
6d
Warehouse Operative
GXO Logistics —Birmingham
- £12.71 - £13.71 an hour
- Full-time
- Computer literacy
- Warehouse experience
- Communication skills
- Annual leave
- Employee discount
12d
Assistant Bridge Engineer
Kier Group —Birmingham
- £32,000 a year
- Full-time
- Engineering
- Maintenance
- Communication skills
Quality Support Engineer
Royal Terberg Group —Warwick
- Up to £39,000 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
6d
Technical Support
Avensys UK Ltd —Kidderminster
- £55,000 a year
- Full-time
- Maintenance
- Plumbing
- IT
- Annual leave
- Sick pay
11h
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Junior Full Stack Software Engineer (Remote first)
Spencer West —Birmingham
- Remote
- SQL
- Bachelor's degree
- No degree
- Work from home
12d
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Walsall
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
9d
Manufacturing Engineer (Graduate / Early Career / Entrant Level)
McGeoch Technology Ltd —Birmingham
- Full-time
- Schematics
- CAD
- Engineering
Quick apply
13d
Trainee Engineer
RSS Infrastructure —Aston
- Full-time
- Engineering
Quick apply
Applications Engineer
Stourflex Limited —Stourbridge
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
12d
Quality Engineer
thyssenkrupp Materials UK —Birmingham
- Full-time
- Microsoft Excel
- Engineering
- Analysis skills
- Annual leave
- Employee assistance programme
2d
Building Services Engineer (West Midlands)
Unite Students —Birmingham
- Microsoft Office
- Supervising experience
- Plumbing
- Annual leave
- Employee assistance programme

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3rd Line Support Engineer

Clearcare Solutions Limited
Stafford

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year
2 days ago

Benefits

Private medical insurance

Qualifications

Jira
Microsoft Excel
Computer Science
Customer service
SQL
PHP
Docker
Virtualisation
Software development
APIs
Agile
Debugging

Full job description

About Clearcare Solutions

At Clearcare Solutions, we are a dynamic software provider dedicated to delivering exceptional solutions to the care sector. Our innovative applications empower care providers to streamline their operations and enhance service delivery. As we continue to grow, we are looking for a proactive 3rd Line Support Engineer to join our UK support team.

The Role

You will work at the intersection of our customer-facing support team and our in-house development team, focusing on:

Advanced Troubleshooting: Investigating and resolving complex, novel issues in the current production version of our applications. You will be tackling unique edge cases that do not have a playbook, canned response, or established precedent.
Database Investigation: Utilising deep database knowledge to diagnose underlying data issues and ensure system integrity.
Enhancement Delivery: Implementing Quality of Life improvements and UI/UX enhancements.
Client Collaboration: Working closely with clients to gather requirements when needed.
Client Onboarding: Processing varied and occasionally unorganised data inputs from clients, successfully transforming them into structured files or scripts for seamless system import.
Team Support: Occasionally assisting with 2nd line support tasks as part of the wider team effort.

This is an exciting opportunity for an investigative problem-solver to make a high impact. While software development experience is beneficial, your core strengths must lie in deep database knowledge, critical thinking, and an exceptional eye for detail. You will be supporting live customers, precision and accuracy are paramount.

Essential Skills:

Highly skilled in SQL: Exceptional database knowledge is the primary technical requirement for this role.
Expertise in Spreadsheets: High proficiency in spreadsheet software (e.g., Excel, Google Sheets), encompassing advanced data manipulation and validation. Adept at creating complex formulas to produce reliable outputs.
Creative Problem-Solving: Ability to navigate and resolve entirely new, undocumented issues without relying on a playbook.
Uncompromising Attention to Detail: A very keen eye for detail, understanding that precision and accuracy are critical when dealing with live customer environments.
Communication: A professional and approachable attitude when engaging directly with users and clients.

Desired Skills:

Experience debugging web applications built with PHP.
Knowledge of Vue 3 and the Composition API.
Proficiency in creating pull requests (PRs) to resolve bugs effectively and writing/maintaining unit tests for robust code.
Familiarity with Jira and Agile development methodologies.
A degree in Computer Science (or a related field) or equivalent experience.
Experience with virtualisation technologies such as Docker.
Prior customer service experience.

Why Join Us?

Opportunity to work in a collaborative and supportive team environment.
Full training and continuous professional development provided.
Contribute to software that makes a meaningful difference in the care sector.
Competitive salary with regular working hours and flexibility.
Exceptional benefits package including:
Access to EVs through a salary sacrifice scheme
Private medical insurance
Life Assurance
28 days’ leave (including bank holidays) - rising with length of service
Professional development budget

Job Types: Full-time, Permanent

Pay: £35,000.00-£38,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in birmingham b20

3rd Line Support Engineer

Technical Support Engineer

Associate Software Engineer

Inventory Operative

Quality Engineer

Support Engineer

Quality Assurance Engineer

Warehouse Operative

Assistant Bridge Engineer

Quality Support Engineer

Technical Support

IT Field Engineer

Support Desk Engineer

Junior Full Stack Software Engineer (Remote first)

3rd Line Technical Support Engineer

Manufacturing Engineer (Graduate / Early Career / Entrant Level)

Trainee Engineer

Applications Engineer

Quality Engineer

Building Services Engineer (West Midlands)

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