Banking Work, Jobs in Birmingham B8 (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
Senior Financial Crime Investigator - Business Banking
Monzo —Birmingham
- £31,100 - £39,350 a year
- Weekend availability
- Remote
- Mentoring
- Leadership
2d
2026 Wealth Management Graduate Trainee (Birmingham)
Schroders —Birmingham
- £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
3d
Lloyds Banking Group Customer Support - Kidderminster
Lloyds Banking Group —Kidderminster
- £26,200 - £26,950 a year
- Full-time
- Customer service
- Financial services
- Banking
2d
Compliance - Financial Crime Controls - Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- English
- Communication skills
- Employee assistance programme
Finance Officer
Sense —Birmingham
- £31,103 a year
- Full-time
11d
Account Manager (Motor Finance Brokers - South)
Tandem Bank —Birmingham
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Financial Administrator
Bupa —Shirley
- £28,281 - £35,482 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Quick apply
10d
Motor Finance Account Manager (Dealers - Birmingham and South West)
Tandem Bank —Birmingham
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
Regulatory Reporting Analyst
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
11d
Compliance, Financial Crime Compliance, Risk Assessment and Controls, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
- Employee assistance programme
Finance Administrator
Jewellery Quarter Bullion Ltd —Birmingham
- Up to £27,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
11d
Regulatory Compliance Risk Specialist
Lloyds Banking Group —Birmingham
- £67,023 - £81,917 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
6d
Internal Sales/Case Manager - Bridging Finance
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Credit Risk Policy Manager
HSBC Global Services Limited —Birmingham
- Full-time
- Communication skills
- Banking
- Time management
2d
Assistant Customer Service - Mandarin Speaking
Bank of China —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
1d
Financial Planning Analyst
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £52,090 a year
- Part-time
- Hybrid work
- Presentation skills
- Accounting
- Communication skills
- Annual leave
- Employee discount
9d
Finance Transformation Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- SQL
- Accounting
- Python
- Employee discount
- Life insurance
Banking Associate / Senior Associate
Gateley —Birmingham
- Hybrid work
- Banking
- Negotiation
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for banking in birmingham b8

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Consultant

HSBC Global Services Limited -
Birmingham

Apply Now

Job details

Full-time
From £26,000 a year
10 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
Play an integral part in customer education around HSBC digital services and fraud awareness.
Identify customers who are in vulnerable situations and determine the best way we can support them.
Help our customers with more complex banking needs to ensure they feel supported in their choices.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & Where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

banking jobs in birmingham b8

Customer Service Consultant

Customer Service Advisor

Senior Financial Crime Investigator - Business Banking

2026 Wealth Management Graduate Trainee (Birmingham)

Lloyds Banking Group Customer Support - Kidderminster

Compliance - Financial Crime Controls - Associate - Birmingham

Finance Officer

Account Manager (Motor Finance Brokers - South)

Financial Administrator

Motor Finance Account Manager (Dealers - Birmingham and South West)

Regulatory Reporting Analyst

Compliance, Financial Crime Compliance, Risk Assessment and Controls, Associate, Birmingham

Finance Administrator

Regulatory Compliance Risk Specialist

Internal Sales/Case Manager - Bridging Finance

Credit Risk Policy Manager

Assistant Customer Service - Mandarin Speaking

Financial Planning Analyst

Finance Transformation Analyst

Banking Associate / Senior Associate

I want to receive the latest job alerts for banking in birmingham b8

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected