Service desk support Work, Jobs in Birstall, Wyk (with Salaries)

Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Bradford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
8d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
5d
Service Desk Co-Ordinator
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
11d
Technical Support Specialist
Diagnostic Healthcare Ltd —Farsley
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Care Navigator - GP Receptionist
Fountain Medical Centre Morley —Leeds
- Up to £13.74 an hour
- Part-time
- Customer service
- Administrative experience
- Typing
Quick apply
1d
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
6d
Specialist Support Worker
The Deaf Health Charity SignHealth —Leeds
- £28,808 a year
- Part-time
- Paid training
- Work from home
Claims Notification Handler
FMG —Huddersfield
- £24,853 - £28,880 a year
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Annual leave
Quick apply
4d
Customer Service / Hire Desk Coordinator
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
11d
Service Desk Analyst
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Azure
- Software troubleshooting
- Free parking
4h
Onboarding & Compliance Assistant, Personal Injury
Morrish Solicitors LLP —Leeds
- £23,660 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Crown Court Clerk
HM Courts & Tribunal Service —Baildon
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
8d
Bank Specialist Support Worker
The Deaf Health Charity SignHealth —Leeds
- £13.85 - £15.42 an hour
- Paid training
- Work from home
Casualty Claims Handler
Davies —Leeds
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Education Recruitment Consultant
Operam Education Group —Brighouse
- £26,500 - £33,500 a year
- Temporary
- Communication skills
- Annual leave
- Sick pay
Quick apply
Systems Support Manager
Suam Technology Services Group Ltd —Leeds
- £48,000 - £64,000 a year
- Full-time
- Computer Science
- Maintenance
- Supervising experience
- Health & wellbeing programme
- Language training provided
Quick apply
7d
Operations Administrator / Customer Service
Easaway Drain Care (UK) Limited —Leeds
- £26,325 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d

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Service Desk Analyst

wavenet -
Birstall

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

ITIL Certification
Analysis skills
IT support
IT
Communication skills

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

What’s on offer?

Location: Birstall \ Wakefield
Contract Type: Permanent, Full Time
Working Pattern: 7.5-hour shift between 7am – 7pm

Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement.

Key Responsibilities:

Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service.
Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement.
Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution.
Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery.
Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction.

Qualifications

Requirements for the Role

Strong communication skills – Excellent written and verbal communication, with the ability to explain technical solutions in clear, simple terms to non-technical users.
Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues.
Time management and adaptability – Proven ability to prioritise tasks, work under pressure, and adapt to changing situations while maintaining high customer service standards.
Teamwork and customer focus – A collaborative approach with a strong understanding of customer needs, IT environments, and service expectations.
Desirable qualifications – ITIL V3/4 Foundation and customer service accreditation are advantageous but not essential.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

service desk support jobs in birstall, wyk

Service Desk Analyst

Service Desk Analyst - Tier I

Operational Support Officer

Service Desk Analyst

Service Desk Co-Ordinator

Technical Support Specialist

Care Navigator - GP Receptionist

Junior IT Support Technician

Hybrid MSP/Embedded Technical Support

Specialist Support Worker

Claims Notification Handler

Customer Service / Hire Desk Coordinator

Service Desk Analyst

Onboarding & Compliance Assistant, Personal Injury

Crown Court Clerk

Bank Specialist Support Worker

Casualty Claims Handler

Education Recruitment Consultant

Systems Support Manager

Operations Administrator / Customer Service

I want to receive the latest job alerts for service desk support in birstall, wyk

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