About Roxy Movies
Roxy Movies Bishop’s Stortford is an independent 6-screen cinema in the heart of Bishop's Stortford, Hertfordshire, bringing the best of mainstream film, Live screenings, and carefully selected indie and arthouse programming to our community. We’re passionate about film, great customer experiences, and being a genuine cultural hub for the area.
We’re looking for a talented and motivated Assistant Manager to support our General Manager and help ensure the cinema runs smoothly, efficiently, and in a way that our audiences love.
The Role
As Assistant Manager, you will work alongside the General Manager to support the day-to-day operations of Roxy Movies. You’ll help lead and inspire our front-of-house team across six screens, maintain the highest standards of customer service, and create an environment where both staff and guests thrive.
This is a hands-on role, you’ll be visible on the floor, deputising for the General Manager when required and setting the tone for the team. You’ll play a key part in maintaining operational standards and upholding the cinema’s values.
Key ResponsibilitiesStaff & Team Management
- Recruit, onboard, and train front-of-house staff, including ushers, box office, and concessions teams
- Create and manage staff rotas to ensure appropriate cover across all sessions and events
- Conduct regular performance reviews and provide ongoing coaching and feedback
- Foster a positive, inclusive, and motivated team culture
- Handle HR matters including absence management, disciplinary procedures, and staff welfare
Front-of-House Operations
- Oversee all front-of-house functions including ticketing, concessions, and customer welcome
- Ensure the cinema is presented to the highest standard at all times, clean, well-maintained, and welcoming
- Manage opening and closing procedures
- Act as the main point of contact for customer feedback and complaints, resolving issues swiftly and professionally
- Ensure compliance with health and safety regulations, licensing requirements, and data protection obligations
- Coordinate with projectionists and technical staff to ensure smooth screening operations
Events & Programming Support
- Support scheduling and operational planning for Events and special events
- Liaise with distributors and event organisers as required
- Help develop initiatives to grow audience attendance and build community engagement
What We’re Looking For
Essential
- Proven experience in a management or supervisory role in a customer-facing environment (cinema, theatre, hospitality, or leisure)
- Strong leadership skills with a track record of managing and motivating teams
- Excellent interpersonal and communication skills
- A customer-first mindset with high standards for service and presentation
- Ability to remain calm and decisive under pressure
- Good organisational skills and attention to detail
- Flexible availability, including evenings and weekends
Desirable
- Previous cinema or arts venue experience
- Familiarity with ticketing or venue management systems
- Experience managing licensed premises
- Full UK driving licence (preferred — the role may occasionally require travel between sites or suppliers)
- A genuine love of film and enthusiasm for independent cinema
What We Offer
- Salary of £21,840–£36,400 per annum, depending on experience
- Full-time, 37–40 hours per week
- A unique and rewarding role at the heart of a much-loved local venue
- The opportunity to grow your career in a busy, multi-screen independent cinema
- Complimentary cinema tickets
- A supportive and passionate working environment
How to Apply
To apply, please submit your CV and a brief cover letter telling us why you’re the right person to help lead Roxy Movies Bishop’s Stortford.
Benefits
- Complimentary cinema tickets for you and guests
- Staff discount on food and drinks
- Employee discount scheme
- Opportunities for progression within a growing independent cinema group
Work Location: In person, Roxy Movies, Bishop’s Stortford, Hertfordshire.
We’re an equal opportunities employer and welcome applications from all backgrounds.
Pay: £21,840.00-£36,400.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
