Customer success manager Work, Jobs in Bishops Cleeve, Gls (with Salaries)

Customer Experience Representative
CloudClevr —Cheltenham
- Organisational skills
3d
Contact Centre Operations Manager
Hiddenwell - Head Office —Moreton-In-Marsh
- £42,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Sales
- Free parking
- Employee assistance programme
Quick apply
2d
Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Cheltenham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer and Trading Manager - Convenience
Sainsbury's —Cheltenham
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
8d
Telesales Agent (office based) Full Time
Insured Health —Gloucester Quays
- £25,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
3d
Part-time Customer Service Manager
International Workplace Group plc —Tewkesbury
- Up to £19,000 a year
- Part-time
- Customer service
- In-person
- Restaurant
Global Alliances Manager
VoCoVo —Chipping Norton
- £72,000 - £85,000 a year
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
- Sick pay
Business Development Manager (BDM) - Cirencester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Cirencester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Account Manager
Furndeco Limited —Gloucester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Business Development Manager (BDM) - Gloucester - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Gloucester
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Gloucester - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Gloucester
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Sales Executive
isha retailers ltd —Cheltenham
- £32,000 a year
- Full-time
- Customer service
- Microsoft Office
- Business development
- Free parking
- Store discount
Quick apply
Partnership Account Executive
Benefact Group —Cheltenham
- Full-time
- Communication skills
- Annual leave
- Sick pay
Trading Manager Opportunities - Gloucester Area
Morrisons —Gloucester
- Hospitality
- Team management
- Employee discount
Quick apply
Graduate Management Trainee - Gloucester / Cheltenham
Enterprise Mobility —Gloucester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Store Manager - 40 Hours - Merrell Tewkesbury, England
Wolverine Worldwide —Tewkesbury
- Weekend availability
- Sales
- Customer service
- Team management
- Flexible schedule
- Referral programme
Business Development Manager
Element Materials Technology —Malvern
- Remote
- CRM software
- Business development
- Presentation skills
Sales & Customer Service Executive
Cytoplan Ltd —Worcester
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
5d
Fleet Business Development Manager
Vertu Motors —Worcester
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply

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customer success manager jobs near bishops cleeve, gls

Customer Experience Representative

CloudClevr
Cheltenham

Apply Now

Job details

3 days ago

Qualifications

Business processes
Organisational skills
Problem management

Full job description

About the role

As a Customer Experience Representative, you will play a key role in delivering exceptional service to our customers, providing the primary customer relationship and interface for overall service experience. You will perform the role of customer advocate in CloudClevr, proactively engaging customers to assess experience and identify potential issues taking ownership and managing through to resolution.

You will be responsible for on-boarding new customers ensuring readiness across internal systems and teams, plus providing customers with necessary information such as welcome packs. You will manage customer queries, coordinating with suppliers and internal teams, prioritising multiple requests through to resolution. Strong organisational skills, attention to detail, and a customer-first approach are essential, along with the ability to problem-solve and build strong long-term relationships. This role offers the opportunity to work in a fast-paced IT and Communications environment, where agility and resilience are key to success.

What you'll do

Customer Experience

Perform the primary customer relationship & interface for overall experience
Ensure a positive CloudClevr experience & engagement for each customer
Perform the role of customer advocate within CloudClevr
Proactively engage customers to frequently assess experience & identify potential issues
Regularly attend service review calls or meetings with customers & vendors as required with focus on overall customer experience
Take ownership to collate information in a supporting role for service review calls or meetings working with other departments as required
Take ownership to collate service performance information in a supporting role related to customer renewals working with other departments as required

Customer Onboarding

Drive a positive customer experience from initial engagement with CloudClevr
Ensure full setup of new customers across systems is completed as per process working with other departments as required
Take ownership for preparing & sending customer contracts (MFA)
Proactively engage new customers to introduce the role of Customer Experience team, key contacts, and engagement model
Provide customers with access to up-to-date key information & welcome packs

Problem Management

Proactively identify & track customer experience or service issues
Proactively monitor & manage any negative customer feedback on tickets
Take clear ownership of customer problems & manage through to resolution within CloudClevr
Document experience issues & frequently update customer on progress of resolution plan
Ensure effective management of escalated requests
Perform periodic customer ticket reviews as required to ensure open tickets are proactively managed

Request Management

Handle customer requests raised via email, phone, or web within SLA ensuring these are accurately logged in internal systems
Respond to customer requests in a professional & timely manner within process ensuring accurate information in response
Prioritisation of multiple requests raised based on customer, severity, & business impact
Escalation of requests working closely with other teams & suppliers to ensure seamless support & service delivery
Perform approved customer change requests on supplier portals
Handle processing of service cancellations or device returns as per process

Performance Management

Perform periodic internal ticket reviews to ensure open tickets are frequently updated
Proactively engage customers dealing with complaints or cease requests
Take ownership of performance reporting for aligned customer accounts

Internal Process

Accurately record activity on business systems in a timely manner
Accurately record customer, service & asset information on business systems
Proactively contribute to a customer knowledgebase & internal documentation
Participate in the support out-of-hours rota according to process & SLAs
Ensure any relevant service notifications are communicated to customers
Perform the role of Customer Success as per specification as required (overlay)

Information Security

Adherence to all Group Information Security policies and procedures in all aspects of your job role, with emphasis on confidentiality, integrity and availability of information assets

Health & Safety

Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work

Personal Development

Delivery of objectives & key results within agreed timeframes
Responsibility for mapping a professional development plan with line manager to ensure career and skills progression
Ensure personal knowledge levels on portfolio & business processes is at the required level in conjunction with company-provided training
Establish a good working relationship with customers and suppliers
Establish a good working relationship with staff within the operations and sales department and other work colleagues
Sharing of own knowledge amongst the rest of the department
Provide support to other departments as required
Support and mentoring for colleagues where appropriate
Align with company priorities and company objectives

We are an equal opportunities employer and are committed to creating an inclusive and diverse workplace. We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We believe in treating everyone fairly and with respect, and we actively promote equality, diversity, and inclusion within our workforce. We are committed to providing reasonable adjustments throughout the recruitment process and in the workplace to ensure all candidates can perform to the best of their ability.

About CloudClevr

Our vision is simple: a world where technology helps you to achieve your technology goals with the confidence that outcomes will be achieved and a return on investment will be delivered. Where you have a clear, measurable technology roadmap, transparency on performance and trust in the security of your technology estate.
Our mission is to increase confidence in technology transformation and remove doubt and uncertainty through our technology expertise, our partnerships with our customers and through Clevr360, our unique software platform.
Our carefully curated, world-class solutions boost collaboration, productivity and customer satisfaction. We work with you in partnership to ensure our services meet your specific needs. We call this our Customer Technology Partnership.
Our differentiation comes from technology but also in the way we work with our customers, the results we deliver, the commitment we show and the continued investment in our team’s expertise across our technology practices.

Apply Now

Refine Your Search

customer success manager jobs in bishops cleeve, gls

Customer Experience Representative

Contact Centre Operations Manager

Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped

Customer and Trading Manager - Convenience

Telesales Agent (office based) Full Time

Part-time Customer Service Manager

Global Alliances Manager

Business Development Manager (BDM) - Cirencester - Circa 41k Package - 53k OTE Uncapped

Customer Account Manager

Senior Partner Manager SEU

Business Development Manager (BDM) - Gloucester - Circa 41k -Package 53k OTE Uncapped

Business Development Manager (BDM) - Gloucester - Circa 41k Package - 53k OTE Uncapped

Business Sales Executive

Partnership Account Executive

Trading Manager Opportunities - Gloucester Area

Graduate Management Trainee - Gloucester / Cheltenham

Store Manager - 40 Hours - Merrell Tewkesbury, England

Business Development Manager

Sales & Customer Service Executive

Fleet Business Development Manager

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