The PMO Analyst is a broad analytical and enabling role within the PMO team. Rather than focusing on operational coordination, this role drives quality and consistency across syndicates, programmes and projects.
The PMO Analyst analyses data, supports syndicates and workstream leads in optimizing PMO tools correctly, runs workshops to embed best practice and works with the Senior PMO Analyst to build and refine governance frameworks and the PMO roadmap. The PMO Analyst helps surface risks and issues early, identify dependency impacts, strengthen governance assurance and support continuous improvement. This is a collaborative, programme-facing role requiring strong analytical capability, stakeholder engagement and interpersonal skills.
RAID management and assurance:
Review, analyse and report on RAID portfolios across syndicates, ensuring risks, assumptions, issues and dependencies are complete, correctly categorised, impact assessed, appropriately escalated to senior PMO who will support workshops and raise to leadership where intervention is required.
Dependency, benefits and change control:
Support the tracking of dependencies, benefits and change control activity, ensuring impacts are clearly captured, monitored and reported through the appropriate governance routes.
Reporting, insight and decision support:
Produce KPI dashboards and governance packs, providing clear findings, recommendations and insight to support decision making by the Senior PMO Analyst and programme leadership.
Tools, capability and stakeholder support:
Provide hands-on support, troubleshooting, support the delivery of workshops and briefing sessions to build capability across the programme in PMO tools, templates, reporting processes and governance Tool Admins support, manage assigned tickets for support or changes within the tool.
Stakeholder engagement:
Build and maintain effective working relationships with syndicate leads, project managers, workstream leads and stakeholders to support consistent PMO adoption and timely issue resolution.
PMO framework, standards and governance assurance:
Supporting Senior PMO Analyst to develop, maintain and embed the PMO governance framework, roadmap, policies, standards and templates across syndicate, programme and project processes.
Continuous improvement and lessons learned:
Identify process gaps, inefficiencies and opportunities for automation or standardisation, while supporting lessons learned activities by maintaining lesson learned log, tracking agreed actions and escalating where progress stalls.
Planning and Dependency support:
Work with workstream leads to map and understand dependencies across syndicates, offering guidance on planning sequencing and dependency management through one-to-one support and workshop sessions.
2–4 years’ experience in a PMO. Experience supporting planning with some familiarity of dependency mapping within a project or programme.
Strong analytical skills, with the ability to interrogate data, identify trends and risks, and present findings clearly and concisely.
Experience in RAID management, dependency tracking, change control, benefits monitoring and governance assurance is preferred.
Proficient in Excel, with experience producing dashboards, KPI reporting and structured data outputs.
Experience with Power BI, Power Apps, SharePoint, reporting automation or Microsoft Copilot would be beneficial as the PMO function continues to mature.
Desirable Qualifications:
P3O Foundation.
PRINCE2, MSP or APM qualification.
Demonstrates behaviours aligned to the PoloWorks PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Benefits Band 2
PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.
As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.
Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.
Recognised as a Great Place to Work certified company and listed among the Best Workplaces in Financial Services & Insurance, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.
It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.
