Senior partner Work, Jobs in Bishopstoke, Ham (with Salaries)

Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
5d
Head of Income Generation and Communications
OpenSight —Eastleigh
- Up to £47,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- No degree
- Travel
- Free parking
- Flexitime
Quick apply
14d
Head of Sales & Business Development
Total —Southampton
- £100,000 a year
- Full-time
- CRM software
- Sales
- In-person
Quick apply
6d
Executive Assistant to the Managing Director (Freelance / Contractor)
Perfect Support Services Limited —Fareham
- £25 an hour
- Part-time
- Remote
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
Quick apply
8d
- Head of International Recruitment and Partnerships
University of Winchester —Winchester
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Marketing
- University
- Employee assistance programme
- Employee discount
Senior Project Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Project management
- Leadership
Senior Corporate PR Manager
B&Q —Eastleigh
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
HR Business Partner
Ocean Infinity —Southampton
- Up to £80,000 a year
- Full-time
- Microsoft Powerpoint
- Human resources
2d
Senior Buyer (Horticulture)
Hillier Nurseries Ltd —Romsey
- Full-time
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
13d
Head of Strategic Planning
University of Southampton —Southampton
- £46,049 - £58,225 a year
- Full-time
- Hybrid work
- Analysis skills
2d
Dental Clinic Delivery Manager
Dentaid —Southampton
- £35,000 - £39,000 a year
- Full-time
- Microsoft Excel
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
5d
Principal Specialist Asset Acquisitions, Sales and Complex Voids
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
7d
PA to CEO
Complete Coherence Limited —Romsey
- Microsoft Office
- Administrative experience
- Communication skills
Quick apply
Customer Engagement Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
8d
HR Business Partner / People Partner
GEA Group Aktiengesellschaft —Eastleigh
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
5d
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Senior HR Adviser
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Temporary
- Hybrid work
- Project management
- IT
- Communication skills
6d
Sales Lead
Leonardo UK Ltd —Southampton
- £70,000 - £78,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
9d
Senior Manager Medical Affairs
CooperVision —Eastleigh
- Full-time
- Microsoft Powerpoint
- Doctoral degree
- Master's degree
1d

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Head of Contact Operations

Abri -
Eastleigh

Apply Now

Job details

Up to £75,000 a year
5 days ago

Full job description

We're delighted to be recruiting for a Head of Contact Operations to lead the teams that are, for most of our customers, the voice of Abri. Reporting to the Director of Customer Experience, you'll take ownership of our Group Contact Centre functions making sure every call, email, webchat, and social interaction lands with a colleague who can put it right, first time.

This is a role for someone who genuinely believes that great contact is the foundation of great customer experience. You'll lead a multi-site contact operation serving more than 120,000 customers across the South of England, setting the standards, the rhythm and the culture that make our front line one of the best in the sector.

You'll be accountable for performance, productivity and people. Driving a clear, data-led approach to forecasting, scheduling, channel mix and quality, while never losing sight of the customer at the other end of the line. You'll champion continuous improvement, embrace new technology (including the smart use of AI and self-service), and create the conditions for your colleagues to do the best work of their careers.

Day-to-day, you'll:

Lead the Group Contact Centre Manager and work force management functions and through them a team of advisors and specialists.
Own end-to-end contact performance service levels, first contact resolution, quality, productivity, colleague engagement and customer satisfaction.
Drive a relentless focus on getting it right first time, reducing failure demand and removing friction for our customers.
Shape our channel strategy - voice, digital, self-service and AI-enabled, making sure customers can reach us the way they want, when they want.
Partner closely with Housing, Homecare, Complaints and IT colleagues to fix the root causes of demand, not just the symptoms.
Build robust workforce planning, real-time operational management and a forecasting capability fit for a growing organisation.
Set, monitor and report on KPIs, and own the operational budget.

About you

You'll be a senior contact centre or customer operations leader, used to running a multi-site, multi-channel environment at scale. You'll know your way around WFM, telephony platforms, quality frameworks and operational analytics and you'll be just as comfortable in front of advisors on the floor as you are in front of a Board paper. Experience in social housing, regulated industries, or another customer-heavy sector would be a real plus, but we care more about how you lead than the logo on your CV.

You'll bring:

A proven track record of running large contact operations and improving performance, engagement and customer outcomes.
Strong commercial and analytical instincts, you make decisions with data, not gut feel.
Real expertise in workforce planning, channel design and contact centre technology.
The credibility to lead managers of managers, coach senior leaders and influence at a senior level.
A genuine passion for colleagues and customers, and the resilience to hold both in mind under pressure.

If you’re ready to shape how customers experience Abri every single day, we’d love to hear from you. This is a real opportunity to make a visible, lasting difference - not just in how we work, but in how our customers feel when they reach out to us.

In return, you’ll find a collaborative, supportive culture where your ideas are valued, your impact is recognised and your leadership genuinely matters. We’re building a contact experience our customers can rely on and our colleagues are proud to be part of - and you could be at the heart of it.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .

Apply Now

Refine Your Search

senior partner jobs in bishopstoke, ham

Head of Contact Operations

Head of Income Generation and Communications

Head of Sales & Business Development

Executive Assistant to the Managing Director (Freelance / Contractor)

- Head of International Recruitment and Partnerships

Senior Project Officer

Senior Corporate PR Manager

HR Business Partner

Senior Buyer (Horticulture)

Head of Strategic Planning

Dental Clinic Delivery Manager

Principal Specialist Asset Acquisitions, Sales and Complex Voids

PA to CEO

Customer Engagement Lead

HR Business Partner / People Partner

Operations Director

Customer Operational Delivery Manager

Senior HR Adviser

Sales Lead

Senior Manager Medical Affairs

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