Customer representative Work, Jobs in Bishopthorpe, Nyk (with Salaries)

Director, Customer Solutions - Currency and Secure Documents
Authentix, Inc. —York
- £90,000 - £115,000 a year
- Hybrid work
- Sales
- Engineering
- Product management
Quick apply
3h
Customer Service Representative
Greens Holdings UK Limited —Otley
- From £28,080 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Representative - Easingwold
Nationwide Building Society —Easingwold
- From £25,250 a year
- Temporary
- Customer service
- Banking
Retail Sales Advisor - York
Oak Furnitureland —York
- £47,000 - £51,723 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
2d
Customer Service Representative Online Vet Pharmacy
VetMedi —York
- From £12.75 an hour
- Full-time
- Microsoft Word
- Customer service
- Data entry
Quick apply
8d
Sales - Sales Advisor - UK
New Look —Huntington
- Part-time
- Microsoft Word
5d
Traffic Support Officer
Leicester City Council —York
- £26,403 - £28,142 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
8d
Customer Service Assistant - Wetherby
Leeds Building Society —Wetherby
- £25,000 a year
- Microsoft Office
7d
SME Customer Service Representative
Direct Line Group —Leeds
- Sales
- Customer service
- Organisational skills
- Employee discount
Business Development Executive
So-Trak LTD —Wetherby
- £30,000.00 - £40,063.26 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Outside Sales Representative - North East & Yorkshire
Radwell International —York
- £60,000 - £70,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
1d
Sales Associate - York
GANT —York
- Part-time
- Sales
- Communication skills
Quick apply
General Manager
Batchelors York —York
- £50,000 - £77,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
Quick apply
9d
Trainee Sales
NDS GROUP LTD —Wakefield
- £24,880.00 - £41,209.39 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Work from home
- Employee discount
Quick apply
9d
Call Centre Representative
Lowell Group —Leeds
- £26,200 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
Performance and Continuous Improvement Lead
Amey Ltd —York
- Full-time
- Data analysis skills
- Driving
- Travel
- Employee discount
Quick apply
14d
Program Operations Manager
Authentix, Inc. —York
- £40,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
Quick apply
Junior Level 3 Support Analyst
Anaplan —York
- Engineering
- Data analysis skills
- English
Quick apply
13d
GENERAL ASSISTANT
BaxterStorey —York
- £13.60 an hour
- Hospitality
- Employee assistance programme
- Employee discount
General Assistant
BaxterStorey UK —York
- £13.60 an hour
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply

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Director, Customer Solutions - Currency and Secure Documents

Authentix, Inc. -
York

Quick apply

Job details

£90,000 - £115,000 a year
3 hours ago

Qualifications

Authentication
Sales
Engineering
Product management
Usability
Marketing

Full job description

Title: Director, Customer Solutions – Currency and Secure Documents

Work Location: United Kingdom

Division & Department: Research & Development

Position Reports to: SVP, Product & Commercial

COMPANY VALUES

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always with integrity.......Authentixians value:

Dedicate ourselves to our customers’ success
Compete and win with integrity
Create innovative solutions with science and technology
Team and collaborate with accountability

JOB SUMMARY

The Customer Solutions Director owns the strategy, development, and commercial success of products and solutions across the Currency and Secure Documents sectors. This hybrid role combines end-to-end product lifecycle management with commercial accountability, ensuring that Authentix’s solutions not only meet customer and market needs but also deliver strong business value. The role requires close collaboration with customers, internal product/R&D/operations teams, and commercial functions to define, position, and deliver differentiated solutions.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential functions listed below are representative of the functions that must be performed in order to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time.

Product Management

Own the end-to-end lifecycle of assigned products and solutions, from concept through launch, adoption, and continuous improvement.Define and communicate the product roadmap, balancing customer input, market trends, and business priorities.
Gather, analyze, and translate customer and market requirements into clear product specifications.
Prioritize product features and enhancements, maintaining a backlog aligned with strategic objectives.
Act as the internal voice of the customer to drive usability, quality, and customer experience.
Monitor product performance, adoption, and ROI, defining KPIs and making recommendations for enhancements or retirements.

Commercial Management

Own the commercial strategy for assigned products, including pricing, margin optimization, and revenue growth.
Support pre-sales and bid activity, providing technical input for proposals, tenders, and solution positioning.
Work with sales and business development to identify and capture upsell, cross-sell, and bundling opportunities.
Develop business cases for new product investment or enhancement, ensuring alignment with financial and strategic objectives.
Act as a key relationship manager for priority accounts, ensuring customer satisfaction and identifying growth opportunities.
Support executive decision-making with market intelligence, competitor analysis, and commercial insights.

Key Interfaces:

External: Central banks, issuing authorities, secure document printers, key customer accounts.
Internal: Product Management, R&D, Technical Operations, Manufacturing, Commercial (Sales & BD), Marketing, Finance, Executive Leadership.

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

Minimum 10 years in a customer facing, product and/or technical role within the currency, secure document, or high-security printing sectors.
Proven experience delivering or supporting complex technical solutions in highly regulated environments.
Strong knowledge of banknote or secure document products, including design, production, and authentication methods.
Experience supporting sales processes, tenders, and solution development.
Demonstrated ability to manage cross-functional projects and influence without direct authority.
Excellent communication, relationship-building, and problem-solving skills.

Preferred:

Background in product management, technical sales, or solution engineering.
Familiarity with authentication technologies, overt/covert security features, or detection systems.
Degree in engineering, science, design, or a related technical field is an advantage.

Quick apply

Refine Your Search

customer representative jobs in bishopthorpe, nyk

Director, Customer Solutions - Currency and Secure Documents

Customer Service Representative

Customer Representative - Easingwold

Retail Sales Advisor - York

Customer Service Representative Online Vet Pharmacy

Sales - Sales Advisor - UK

Traffic Support Officer

Customer Service Assistant - Wetherby

SME Customer Service Representative

Business Development Executive

Outside Sales Representative - North East & Yorkshire

Sales Associate - York

General Manager

Trainee Sales

Call Centre Representative

Performance and Continuous Improvement Lead

Program Operations Manager

Junior Level 3 Support Analyst

GENERAL ASSISTANT

General Assistant

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