Customer relations Work, Jobs in Bishopton, Rfw (with Salaries)

Customer Relations Agent (Temp)
Loganair Limited —Paisley
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Trainee Environment Protection Officer
Scottish Environment Protection Agency —Holytown
- £34,946 - £35,731 a year
- Full-time
- Hybrid work
- Classroom experience
- Communication skills
- Annual leave
- Employee discount
11d
Customer and Trading Manager - Online
Sainsbury's —Glasgow
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
12d
Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
7d
Assistant Facilities Manager - Soft Services
Sodexo —Paisley
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
11d
Customer Service Advisor
SMH PRODUCTS LTD —Glasgow
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Life insurance
Quick apply
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
11d
Team Member (Clerical)
Scottish Power —Glasgow
- From £30,150 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
2d
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
10d
Customer Service Representative
Shawbrook —Glasgow
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
11d
Night Auditor
Courtyard by Marriott Glasgow Airport —Paisley
- Part-time
- Hospitality
- English
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Service Delivery Manager - Loganair
Menzies Aviation —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Criminal Intelligence Analyst
Department for Work and Pensions —Glasgow
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
4d
Community Engagement Coordinator
BAM Nuttall —Kilsyth
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
9d
Remote Counsellor
The Better Health Generation —Glasgow
- £27,000 - £31,000 a year
- Part-time
- Remote
- Microsoft Outlook
- Microsoft Office
- Psychology
- Health & wellbeing programme
- Work from home
Quick apply
6d
Transaction Monitoring Analyst
Barclays —Glasgow
- Continuous improvement
- Communication skills
- Banking
Pharmacy Support Worker (Acute/Mental Health sites only)
NHS Scotland —Paisley
- £29,103 - £31,409 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
9d
Procurement & Administration Coordinator
Wood —Irvine
- Full-time
- Project management
- Bachelor's degree
- Contracts
HR Assistant
iomart —Glasgow
- Up to £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
1d
Management Trainee
MEADOW HILL CONSULTING LTD —Glasgow
- £29,000 - £32,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
- Paid training
Quick apply
1d

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customer relations jobs near bishopton, rfw

Customer Relations Agent (Temp)

Loganair Limited
Paisley

Quick apply

Job details

Temporary | Full-time
4 days ago

Benefits

Health & wellbeing programme
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

This is a wide-raning customer relations role focussed on claims handling and resolution and service recovery. The postholder will review and respond to claims covering a diverse range of issues, inclduing disrupiton, baggage delays, service perofmance, general service issues.

The role requires the ability to gather information from customers, airport colleagues and internal teams, use multiple systems to investigate cases, and make clear decisions on claims and expenses in line with Loganair’s terms and conditions, regulatory standards and customer care expectations.

The successful candidate will balance fairness, compliance and empathy, aiming to remedy perceived service failures and recover the situation wherever possible through timely, accurate and professional communication.

Key Responsibilities

The main activities carried out by the Customer Relations Agent include the below. As would be expected, the below is not exhaustive and reasonable responsibilities not listed below will be carried out, with training and support provided where required.

Investigate and respond to customer complaints covering disruption, baggage, service performance, general complaints and other perceived service failures.
Liaise with customers, airport colleagues and internal teams to gather the information required to resolve complaints accurately and fairly.
Assess high-value customer claims, compensation claims and expense requests in line with Loganair’s terms and conditions, UK261/EU261 requirements and relevant regulatory standards.
Make clear and appropriate decisions on payments for claims and expenses, ensuring decisions are evidenced, consistent and compliant.
Provide professional, tailored and empathetic written responses to customers, ensuring every response reflects the customer’s circumstances and the outcome of the investigation.
Deliver a high level of dispute resolution, service recovery and complaint completion, seeking to recover the situation wherever possible.
Use multiple systems, records and evidence sources to problem solve, fact-check claims and progress cases efficiently.
Support colleagues in locating customer delayed luggage and ensuring baggage-related enquiries are progressed appropriately.
Escalate complex, sensitive, legal or reputational cases to the appropriate colleague or manager when required.
Maintain accurate records of investigations, decisions, payments and customer communications.
Contribute positively to continuous improvement, consistency of responses and the overall customer experience.

Skills and Knowledge

Excellent verbal and written communication skills, with the ability to produce clear, accurate and professional customer responses.
Strong complaint handling, dispute resolution and service recovery skills.
Sound judgement and decision-making skills, with the ability to balance customer needs, company policy, terms and conditions and regulatory requirements.
Good investigative and problem-solving skills, with strong attention to detail and accuracy.
Confidence using multiple systems simultaneously to manage, investigate and resolve customer cases.
Competence in Microsoft Office packages, including Word, Excel and Outlook.
Ability to build rapport with customers and colleagues, even in challenging or sensitive situations.
Strong organisational skills and the ability to prioritise workload in a fast-paced environment.

Personal Attributes

The Customer Relations Agent role requires demonstration of company values and behaviours at all times, making a productive contribution to the business and providing the highest levels of service recovery wherever possible.

The successful candidate will be resilient, empathetic, organised and flexible, with the ability to adapt to changing work demands, remain calm under pressure and approach each case with professionalism, fairness and care.

Requirements

Previous customer resolution handling experience in a fast-paced environment.
A genuine enthusiasm for service recovery and resolving customer issues fairly and professionally.
Experience investigating written customer complaints, claims or escalated customer cases would be advantageous.
Travel, aviation or regulated customer service experience would be preferable.
Experience using Microsoft Word, Excel and Outlook, alongside customer management or case handling systems.
Full training will be provided to support the successful candidate in the role.

At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment. Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience.

Benefits:

Employee discount
Health & wellbeing programme

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer relations jobs in bishopton, rfw

Customer Relations Agent (Temp)

Trainee Environment Protection Officer

Customer and Trading Manager - Online

Director of Guest Experience

Assistant Facilities Manager - Soft Services

Customer Service Advisor

Customer Service Team Manager 24/7 shift pattern

Team Member (Clerical)

Client Service Team Leader 24/7 shift pattern

Customer Service Representative

Night Auditor

Service Delivery Manager - Loganair

Criminal Intelligence Analyst

Community Engagement Coordinator

Remote Counsellor

Transaction Monitoring Analyst

Pharmacy Support Worker (Acute/Mental Health sites only)

Procurement & Administration Coordinator

HR Assistant

Management Trainee

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