College Services Advisor
Job type - Full time, permanent
Salary - £24,656 per annum
Hours - 37 hours per week
Location - Totton College, Southampton
Who we are:
We are Nacro. We see your future, whatever the past.
We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
What we offer:
For the Nacro Candidate Pack, please click here
Who are we looking for?
Totton College is looking for a College Services Advisor, with its key position being based at front of house, on reception, as part of the Information Centre team.
Duties, responsibilities, and experience required, include but are not limited to:
- Providing administrative support to all staff as necessary.
- Acting as the first point of contact for students, prospective students, parents and members of the public; resolving enquiries effectively and efficiently.
- Under guidance, initiating contact with students, prospective students, parents and other colleagues to ensure issues are progressed efficiently.
- Managing diaries, including booking appointments and meetings for students, prospective students and staff as required.
- Providing information and where appropriate, advice to prospective and current students on courses, including information on fees, course requirements and progression opportunities.
- Providing information and where appropriate, advice to prospective and current students within all service areas as part of the one-stop-shop (e.g. admissions, examinations, welfare, work experience), referring when needed to colleagues and external agencies.
Essential Skills, Knowledge and Experience
- Previous experience of administration in an office environment within education administration is desirable
- GCSEs including English and Maths or equivalent
- A levels, HNC/D or equivalent is desirable.
- Experience in note taking at formal and/or informal meetings is desirable.
The role holder will possess excellent communication skills, and the ability to work in a team, with excellent attention to detail and customer service skills and hold a personal commitment to equality and inclusion.
for Role Profile.
At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records. All applications are assessed on merit.
This role is subject to an Enhanced DBS check.
Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at [email protected].
