Operations lead Work, Jobs in Blaby, Lec (with Salaries)

Service Operations Team Lead
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- IT
- Employee assistance programme
- Employee discount
Senior Lead (Data Protection)
NEBOSH —Leicester
- £52,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
18h
High Growth Sector Lead
WMGC —Coventry
- £75,500 a year
- Hybrid work
- Business
- Leadership
Strategic Account Management Lead
WMGC —Coventry
- £76,000 a year
- Hybrid work
- Leadership
- Employee discount
Process & Change Lead
Mediq —Castle Donington
- £45,000 a year
- Communication skills
- Employee assistance programme
- Sick pay
13d
Events Market Development Lead
The Manufacturing Technology Centre —Coventry
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
Quick apply
Regional Lead - Midlands or South
Changan UK R&D Centre —Birmingham
- Full-time
- Sales
- Communication skills
Event & Operations Lead
Yellow Bus Catering —Northampton
- £22,000 - £28,000 a year
- Part-time
- Hospitality
- Sales
- Business development
- Flexible schedule
Quick apply
11d
Cloud Operations Team Lead
MHR INTERNATIONAL UK LIMITED —Nottingham
- Azure
- DevOps
- Communication skills
- Employee discount
- Referral programme
9d
Retail Operations Lead Manager
Redgate Farm Animal Sanctuary —Markfield
- £26,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Annual leave
- Flexitime
Quick apply
Inbound Haulier Management Lead
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- In-person
- Annual leave
- Sick pay
Demand Management Systems & Planning Lead
Saint Gobain —Loughborough
- Hybrid work
- Leadership
Quick apply
Supply Chain 3PL Key Account Lead
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Sick pay
Lead Finance Specialist - Project Control
GE Vernova —Rugby
- Full-time
- Microsoft Excel
- Communication skills
Production Team Leaders
NP Aerospace Limited —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
1d
Production Team Leaders
NP Aerospace —Coventry
- £34,886.40 a year
- Full-time
- Organisational skills
- Agile
- IT
- Annual leave
1d

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Service Operations Team Lead

Holland & Barrett -
Nuneaton

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Analysis skills
ITIL
IT support
Mentoring
UX
IT
Leadership

Full job description

Division:

Technology
City:

Nuneaton
Country:

UK
Job Type:

Full Time
Number of Hours:

37.5
Contract Type:

Permanent
Closing Date:

18 June 2026

At Holland & Barrett, technology plays a vital role in helping us support millions of customers and colleagues every day. From stores and warehouses to digital platforms and support functions, our IT Operations teams keep the business moving.

We're looking for a Service Operations Team Lead to join our IT Operations function and lead a high-performing support team across a complex, fast-paced environment. This is a hands-on leadership role where you'll combine technical expertise, people leadership and operational excellence to deliver outstanding support experiences across our retail, warehouse and digital estates.

You'll help shape a proactive, customer-focused support culture while driving continuous improvement, capability development and service reliability across the team.

Location & working arrangement

Nuneaton, United Kingdom | Full-time

We offer hybrid working, with an expectation that you'll be present at our Nuneaton office for a minimum of 2 days per week.

What you'll be doing

Leading the day-to-day delivery of IT support services across multiple business areas
Managing workload allocation, resource planning and operational performance across the team
Acting as a senior escalation point for complex technical issues and operational incidents
Driving high-quality incident and service request management from triage through to resolution
Leading QA activity, coaching and mentoring to support colleague development and performance
Owning and improving knowledge management processes, documentation and support materials
Monitoring service metrics, analysing trends and identifying opportunities for improvement
Supporting automation and self-service initiatives to improve efficiency and user experience
Building strong relationships with suppliers, vendors and internal stakeholders across the business

What you'll bring

Hands-on experience in a Service Desk or IT support environment
Strong understanding of Microsoft technologies, IT systems, software support and ITIL principles
Experience managing triage, ticketing systems and multi-channel support services
Proven ability to deliver QA, coaching, mentoring and team development at both team and 1:1 level
Confidence resolving technical issues and coordinating work allocation across support teams
A customer-first mindset with a focus on delivering high-quality support experiences
Experience creating and maintaining support documentation and knowledge resources
A proactive approach to improving service reliability, user experience and operational performance
Strong analytical skills, with experience using service metrics and trends to drive improvement
Experience supporting major incidents and acting as an escalation point when required
Ability to build strong relationships with suppliers, partners and internal stakeholders
Experience supporting consistent service delivery across multiple sites, both remotely and on-site

Benefits

33 days holiday, including bank holidays
Holiday purchase scheme
Private medical insurance – single cover
24/7 Virtual GP access
Annual free at-home health testing kit (after 6 months' service)
Access to our Employee Assistance Programme and Mental Health First Aiders
Workplace pension with 5% employer contribution
Life assurance (2x salary, after 6 months' service)
Annual bonus (subject to company and individual performance) up to 10%
£50 colleague product allowance on Holland & Barrett products (after 6 months' service)
25% colleague discount, available in store and online, with free delivery on online orders
Free Wellhub membership, with discounted access to gyms, studios and wellbeing apps
Cycle to Work scheme
Access to cashback and discounts from a wide range of retailers

About Holland & Barrett

Holland & Barrett is one of Europe's leading health and wellness retailers and the largest in the UK. For more than 150 years, we've been trusted by our customers to help them live healthier, happier lives.

We're here to make wellness simple, accessible and personal — combining expert advice, high-quality products and a passion for helping every body feel their best.

Inclusion & accessibility statement

At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know and we'll be happy to help

#LI-Hybrid
#LI-CM

Apply Now

Refine Your Search

operations lead jobs in blaby, lec

Service Operations Team Lead

Senior Lead (Data Protection)

High Growth Sector Lead

Strategic Account Management Lead

Process & Change Lead

Events Market Development Lead

Regional Lead - Midlands or South

Event & Operations Lead

Cloud Operations Team Lead

Retail Operations Lead Manager

Inbound Haulier Management Lead

Demand Management Systems & Planning Lead

Supply Chain 3PL Key Account Lead

Lead Finance Specialist - Project Control

Production Team Leaders

Production Team Leaders

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