Customer support & client services managers Work, Jobs in Black Isle, Hld (with Salaries)

Appeals Team Leader
Bristow and Sutor Group —Dingwall
- £32,000 a year
- Full-time
- IT
- Free parking
Quick apply
12d
Service & Aftercare Manager
ERG Scotland Ltd —Invergordon
- From £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
11d

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Appeals Team Leader

Bristow and Sutor Group -
Dingwall

Quick apply

Job details

Full-time
£32,000 a year
12 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Full job description

Team Leader (TL) – Dingwall

Salary: 32k+

Full time

The role

You will work alongside other Team Leaders located in various parts of the country. You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets.

You must deliver daily expectations to agents by managing targets and supervising workloads, you will also be expected to report on KPI's within the department to the Operations Manager providing insight and information as required

Completing all administrative documentation for the department including RTWs, rotas and quality checks. Provide coaching, additional training and ongoing support to existing staff as necessary to support changes and improvements.

Support with recruitment, induction and training of employees including performance management of agents. Identify skill sets and understand the requirements of the department and Identify skill gaps.

Maintain up to date knowledge of industry developments and system changes. Incentivise, motivate, guide, and lead the department.

Other information

The position offers a salary of 32k P/A.

Hours of work – Monday to Friday between 9am- 5pm, the ideal candidate should be flexible with working hours and be looking for a challenging friendly environment to work in.

Job Types: Full-time, Permanent Role

Benefits

Pension scheme
Monthly incentives
29 days holiday (including bank holidays)
Ongoing training
Free On-Site Parking
Company Life Assurance Plan
Refreshments
Smart Casual Dress Code

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

#INDHP

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customer support & client services managers jobs in black isle, hld

Appeals Team Leader

Service & Aftercare Manager

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