At AO, we’re all about making things better, for our customers and our people. As part of our brilliant People Team, you’ll play a key role in keeping our people systems running smoothly and evolving with the business.
Working closely with teams across AO, you’ll help shape and improve our systems and processes so they’re simple, effective and built for the future. It’s all about making sure our data, technology and ways of working help our people do their best work, every day.
This is a great opportunity for someone who loves problem solving, improving systems and making a real impact behind the scenes.
Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we’re together!
- Partner with stakeholders across the business to understand needs, improve processes and ensure people system requirements are effectively prioritised and delivered.
- Act as the go-to expert for People systems, providing guidance, insight and practical solutions that support business objectives and enhance the colleague experience.
- Manage system access, data integrity and compliance, ensuring all processes align with GDPR and data protection requirements.
- Test and implement new functionality, upgrades and system enhancements, ensuring changes are thoroughly assessed, documented and successfully embedded.
- Drive continuous improvement by identifying opportunities to automate processes, enhance user experience and maximise the value of People technology.
- Maintain accurate system documentation, user guides and support materials, helping colleagues get the most from our systems.
- Monitor system performance, manage enhancement requests and maintain a prioritised development roadmap aligned to business needs.
- Work collaboratively with teams across AO to improve data quality, resolve issues and deliver a seamless People systems experience.
- Take a proactive, customer-focused approach to problem solving, balancing business priorities with colleague needs.
- Support wider team objectives through a flexible approach, including project-based work and providing cover where needed.
- Experience working with HR/People systems and a good understanding of how technology can support people processes.
- Strong organisational skills, with excellent attention to detail and confidence working with data.
- A natural problem solver who enjoys improving processes, driving efficiencies and enhancing the user experience.
- Great communication and stakeholder management skills, with the ability to build effective relationships across the business and externally with system providers.
- Proactive, adaptable and keen to learn, taking ownership and pride in delivering a great service.
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
- Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
- Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
- Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
- Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
- Discounts; exclusive discounts across our product range.
- Family leave; Enhanced Maternity, Paternity and Adoption leave.
- Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
- On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!
To see all our benefits and perks, visit our AO Benefits page.
