It manager Work, Jobs in Blackburn With Darwen, Lan (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
12d
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
11d
Sales Account Manager (IT Hardware)
1st Technologies Ltd —Preston
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- ERP systems
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Director of Information Technology
Myerscough College —Preston
- Up to £64,107 a year
- Full-time
- Hybrid work
- IT
- Leadership
- Teaching
- Annual leave
2d
IT Manager
CMap —Manchester
- Full-time
- Hybrid work
- Azure
- IT
- Employee discount
Quick apply
10d
IT Service Operations Coordinator
BAE Systems —Preston
- £38,000 a year
- Microsoft Excel
- SharePoint
- IT
2d
IT Manager
Vernon Building Society —Stockport
- £52,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
IT Engineering Manager
bet365 —Manchester
- Full-time
- Hybrid work
- IT
Quick apply
IT Service Operations Lead
BAE Systems —Samlesbury
- From £59,491 a year
- Hybrid work
- Team management
- IT
10d
IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
5d
IT Service Design Manager
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Microsoft Office
- IT
11d
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- IT
IT & Telecoms Engineer Manager
Digicomm 360 Ltd —Bolton
- £35,000 - £40,000 a year
- Full-time
- Management
- Windows
- Computer networking
- Free parking
Quick apply
Senior Enterprise Services Manager
mydentist —Radcliffe
- Full-time
- Hybrid work
- APIs
- Free parking
- Employee assistance programme
Quick apply
13d
Senior IT Director
Cloud Imperium Games —Manchester
- IT
- In-person
Global IT Operations Manager
Muck Rack —Manchester
- £52,000 - £92,000 a year
- Remote
- Analysis skills
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Technical Operations Manager (Research)
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- University
- Annual leave
- Employee assistance programme

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
12 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

it manager jobs in blackburn with darwen, lan

Helpdesk Manager

IT System & Application Manager

Sales Account Manager (IT Hardware)

Service Delivery Manager

Director of Information Technology

IT Manager

IT Service Operations Coordinator

IT Manager

Telephony Application Manager

IT Manager

IT Engineering Manager

IT Service Operations Lead

IT Service Desk Manager

IT Service Design Manager

IT Audit Manager

IT & Telecoms Engineer Manager

Senior Enterprise Services Manager

Senior IT Director

Global IT Operations Manager

Technical Operations Manager (Research)

I want to receive the latest job alerts for it manager in blackburn with darwen, lan

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