Job Category
Hospitality
Division
Ingenuity Experiences
Location
UK, Manchester
Job Type
Full-time
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
THG Experience
THG Experience curates a portfolio of exceptional hospitality destinations where considered design, world-class facilities and intuitive service come together.
Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.
King Street Townhouse Hotel
In the heart of Manchester, King Street Townhouse is a luxury boutique hotel where heritage architecture meets contemporary elegance. Set within a striking Grade II-listed building, offering refined city stays, destination dining and memorable events.
Guests experience elegant bedrooms and suites, destination dining, a tranquil spa with thermal facilities, a state-of-the-art gym, private cinema and beautifully appointed event spaces designed for weddings, celebrations and corporate occasions.
Food and Beverage Manager - King Street Townhouse Hotel & Spa
Reports to: General Manager
Role Purpose
The Food & Beverage Manager is a senior operational leader responsible for driving service excellence, commercial performance, and guest experience across all F&B outlets at King Street Townhouse Hotel & Spa. This is a highly operational, floor-focused leadership role, requiring constant visibility during service. The F&B Manager leads from the front, taking ownership of live operations, shift leadership when required, and ensuring exceptional standards are delivered consistently across restaurant, bar, and events. The role also requires hands-on involvement in conferences, private dining, and weddings, ensuring seamless execution of all high-profile events.
Key Responsibilities
1. Hands-On Leadership & Shift Ownership
Maintain a continuous floor presence across all F&B outlets during service
Act as shift leader when required, taking full responsibility for live operations
Lead from the front through active coaching, direction, and real-time decision making
Conduct pre-service briefings, live coordination, and post-service debriefs
Ensure operational alignment across all service periods and departments (weekly operations and department head meeting)
2. Guest Experience & Luxury Service
Deliver exceptional, personalised guest experiences aligned with 5-Star boutique luxury standards
Anticipate guest needs with a proactive, emotionally intelligent approach
Maintain consistently high service standards across all F&B outlets
Champion attention to detail, consistency, and personality in service delivery
3. Food & Beverage Operations
Oversee restaurant, bar and banqueting operations
Work closely with the Executive Chef , Head of Pastry and Bar Manager to ensure quality, timing, and presentation standards
Implement, maintain and ensure consistent adherence to SOPs, brand standards, and operational procedures
Maintain full operational readiness across all outlets at all times
4. Events, Weddings & Banqueting
Take a hands-on leadership role in conferences, private dining, and weddings when required
Lead or support live event delivery to ensure flawless execution
Coordinate closely with kitchen, events, and sales teams for seamless delivery
Act as senior operational lead during key or high-profile functions
Ensure all events reflect the boutique luxury positioning of the hotel
5. Team Leadership & Culture
Lead, coach, and develop the F&B team through daily visible engagement
Build a high-performance, guest-focused culture rooted in pride and accountability
Support recruitment and onboarding with a strong focus on attitude and service mindset
Foster a respectful, inclusive, and motivated team environment
6. Financial & Commercial Performance
Drive revenue growth and profitability across all F&B outlets
Manage labour, stock, and cost controls effectively
Optimise rota planning in line with business levels
Ensure accurate billing, stock management, and waste control
Balance commercial performance with uncompromising guest experience
7. Standards, Compliance & Operational Excellence
Ensure full compliance with food safety, hygiene, licensing, and health & safety regulations
Uphold luxury boutique brand standards across all F&B areas
Maintain immaculate presentation and operational readiness at all times
Ensure consistent SOP adherence and audit readiness
8. Leadership & Collaboration
Work closely with the General Manager and Head of Sales and Revenue as part of the senior leadership team
Communicate effectively across departments to ensure seamless guest experience delivery
Contribute to operational planning and strategic decision-making
Lead with calm authority, professionalism, and emotional intelligence
Key Attributes & Experience
Experience in luxury 4 /5 or boutique hotel F&B operations and restaurants
Strong background in hands-on, floor-based leadership and shift management
Proven ability to lead or support live events, weddings, and private functions
Confident operating in high-pressure, service-led environments
Strong commercial and operational awareness
Exposure to AA Rosette / Red Star / LQA environments desirable
Strong leadership presence, communication skills, and emotional intelligence
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
