Infrastructure engineer Work, Jobs in Blackley, Gtm (with Salaries)

2nd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Communication skills
Quick apply
13d
Principle Infrastructure Engineer - Telephony
North West Ambulance Service NHS Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Travel
3h
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee discount
Technology Infrastructure Engineer
JDSPORTS —Bury
- Full-time
- Microsoft Access
- Azure
- AWS
- Employee discount
Quick apply
11d
Apprentice Network & Infrastructure Engineer
North —Manchester
- £17,000 - £19,000 a year
- Full-time
- Microsoft Outlook
- Computer networking
- IT
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
11d
NOC Engineer
NEP Connect —Manchester
- Full-time
- Engineering
- Communication skills
- Negotiation
Quick apply
12d
Infrastructure Engineer (CTI)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- DevOps
- Maintenance
- English
- Work from home
4d
Senior Support Infrastructure Engineer
ANS Group Limited —Manchester
- Full-time
- Scripting
6d
IT Infrastructure Engineer
NCC Group —Manchester
- Full-time
- Hybrid work
- SQL
- Travel
- Linux
- Annual leave
Quick apply
12d
Data Centre Operator
Computacenter —Manchester
- 12 hour shift
- Customer service
- IT
- Time management
3d
Data Engineer
First Choice Homes Oldham —Oldham
- £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- SQL
- Annual leave
- Employee assistance programme
Quick apply
4d
Infrastructure Engineer (WAF)
Lloyds Banking Group —Manchester
- £48,987 - £55,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Python
Senior IT Director
Cloud Imperium Games —Manchester
- IT
- In-person
Operational Technology Engineer
Siemens Energy —Manchester
- Full-time
- Mentoring
- Linux
- Annual leave
MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
7d
Mainframe Systems Programmer (IMS)
Barclays —Knutsford
- Continuous improvement
- Scripting
Mainframe Service Engineer
Barclays —Knutsford
4d
Principal Software Engineer
Northrop Grumman —Manchester
- £73,000 - £109,400 a year
- DevOps
- Java
- AWS
- Relocation assistance
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS

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2nd Line Infrastructure Engineer

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
13 days ago

Qualifications

ConnectWise
ITIL Certification
Disaster recovery
ITIL
VMWare
Problem management
Root cause analysis
Communication skills

Full job description

Sitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA’s Service Desk team, actively engaging with customers and taking ownership of technical issues.

This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.

Day to day responsibilities:

Manage incidents from customers and LIMA’s hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately.
Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s.
Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset
Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties.
Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments.
Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process.
Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota.

Experience and Skills:

Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E-Series storage; VMware and Hyper-V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix.
A demonstrably good troubleshooting methodology
A good communicator at a technical and non-technical level in written and oral forms
An understanding of Risk/Impact of changes made to customer environments
Experience managing your own time and responsibilities whilst keeping to strict customer SLA’s
Good time recording and record keeping, maintaining customer information
Experience in working alongside service departments within the standard ITIL framework

Desirables :

Certifications in the aforementioned technologies
Certified to ITIL Foundation or higher
Experience delivering backup and disaster recovery planning, testing and improvements
Experience in completing Root Cause Analysis documents, post-incident

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

infrastructure engineer jobs in blackley, gtm

2nd Line Infrastructure Engineer

Principle Infrastructure Engineer - Telephony

Infrastructure Engineer

Technology Infrastructure Engineer

Apprentice Network & Infrastructure Engineer

Jigsaw Homes Group Limited

NOC Engineer

Infrastructure Engineer (CTI)

Senior Support Infrastructure Engineer

IT Infrastructure Engineer

Data Centre Operator

Data Engineer

Infrastructure Engineer (WAF)

Senior IT Director

Operational Technology Engineer

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

Mainframe Systems Programmer (IMS)

Mainframe Service Engineer

Principal Software Engineer

3rd Line Support Engineer

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