JOIN OUR FRIENDLY FAMILY BUSINESS ESTABLISHED FOR OVER 50 YEARS.
We are a long established, family-run Adult Gaming Centre (AGC) in Blackpool and have been serving customers for over 50 years.
We are looking for a reliable, honest and customer-focused Arcade Cashier/Customer Assistant to join our small team on a full time basis.
This is an excellent opportunity for someone looking for a stable, long-term position within a respected local family business.
Working Hours
This Role is based on a fixed weekly rota:
Monday 9.00am - 8.00pm
Tuesday 2.00pm - 8.00pm
Wednesday 2.00pm - 8.00pm
Thursday Day Off
Friday Day Off
Saturday 2.00pm - 8.00pm
Sunday 10.00am to 6.00pm
Total Hours: 37 hours per week
Duties include but are not limited to:
- Providing a warm and professional welcome to customers
- Delivering excellent customer service at all times
- Cash handling, payouts and balancing floats accurately
- Supplying change to customers as required
- Maintaining the venue to the highest housekeeping standards, including cleaning gaming equipment, floors and customer areas
- Monitoring the actions and behaviour of customers and noting any suspicious, disruptive or unusual behavior
- Intervening appropriately when necessary and recording incidents in accordance with company procedures
- Assisting with daily administration and record keeping to a high degree of accuracy
- Handling customer queries and resolving problems professionally
- Escalating complaints or issues to management where appropriate
- Helping to ensure promotions and customer offers run smoothly
- Maintaining a high standard of personal presentation whilst on duty
- Developing strong product and machine knowledge to support customers
- Following all company procedures relating to safeguarding, social responsibility, Challenge 25 and compliance
- To actively discourage harassment, victimisation and discrimination against employees, management and customers on the grounds of race, sex, disability, age, sexual orientation, religion or beliefs
Abut You
We are looking for someone who:
- Is honest, trustworthy and reliable
- Has excellent communication and people skills
- Is friendly, approachable and professional
- Is confident handling cash
- Has good numeracy and literacy skills
- Pays close attention to detail
- Can work well independently as well as part of a small team
- Is flexible and adaptable
- Takes pride in maintaining high standards
- Has a willingness to learn and develop
Experience
Previous experience in cash handling, customer service, retail, hospitality, betting shops, Adult Gaming Centres or a wider gambling industry would be advantageous, but is not essential.
Candidates who have already completed industry training such as social responsibility, anti-money laundering (AML), safer gambling or compliance training are particularly welcome to apply.
No specific experience is necessary as full training will be provided. Successful applicants will be required to complete industry compliance and social responsibility training.
What We Offer
- Permanent full-time employment
- Fixed weekly rota
- Paid holiday entitlement
- Workplace pension
- Full induction and training
- Stable long-term employment within a family business
Important Information
- Applicants must be 18 years of age or over.
- Weekend working is essential.
- This role is based in and Adult Gaming Centre, so applicants must be comfortable working in this environment.
Apply Today
If you are looking for a secure, full-time role and believe you would be a great fit for our team, we would love to hear from you.
Please apply with your CV and a short covering note explaining why you are interested in the role.
Pay: £13.50 per hour
Work Location: In person
