Service Manager
We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.
Every role within Eden Futures is rooted in safeguarding and a commitment to the people we support. At the heart of this role is the responsibility to ensure service users are safe, respected, and protected from harm, while being supported to live meaningful, fulfilled lives in line with their wishes and choices.
Safeguarding is our proactive, everyday practice. You will be expected to remain vigilant, professionally curious, and responsive, always acting in the best interests of the individuals we support. Alongside this, you will live our company values, recognising that how we work is just as important as what we do.
As a Service Manager, you will have line management responsibility for Support Workers, leading your service effectively and ensure that we are responsive to those we support in a caring and safe environment whilst ensuring we are meeting legislative obligations and compliance standards.
You can find out more about us here: https://edenfutures.org/life-at-eden/
At Eden Futures, we’re more than a supported living provider - we’re a true people’s organisation. In 2025, we were honoured with Investors in People Platinum status, and that achievement reflects our deep commitment to culture, collaboration, and giving our staff a real career in care. Hear from our staff and Expert Partners about why they love working for Eden Futures: https://edenfutures.org/our-people/
When you join us, you’ll discover genuine opportunities to grow. Whether through e-learning, face-to-face training, EdenEvolve - our leadership development programme, your own tailored development plan, we support you every step. We’re proud to offer apprenticeships and Continuous Professional Development opportunities too. See more about learning and development here: https://edenfutures.org/learning-development/
Oh, and we love celebrating our teams! From annual Care Awards to monthly staff recognition, and long-service milestones, we ensure you feel valued. We’re an employer people want to stay with. See our recognition page here: https://edenfutures.org/recognition/
You will receive 25 days annual leave plus Bank holidays. Plus, non-contractual benefits like take your birthday off work, Group Income Protection if you become unwell, death in service benefit that looks after your loved ones, and access to Westfield Health… And refer a friend to a Support Worker role with us and if they’re successful, you’ll receive a £500 bonus (unlimited referrals!) .. And more!
Please note: Eden Futures are unable to offer sponsorship for this position
Leading Services: Creating an environment in which others have the confidence and opportunity to develop.
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Ensuring the vision of the organisation is translated into everyday service delivery by supporting those within the service to capture the wider business strategy.
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Leading those you manage through supervision, training and continuous development.
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Promoting and demonstrating a positive ‘can do’ culture within your own practice and behaviour encouraging these attributes within the team.
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Holding those you manage accountable by understanding the expectations of all roles within the service, ensuring the support and resources are provided.
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Making considered decisions which are then communicated in a clear and timely manner.
Shaping Services: Gathering information that enables evidence-based challenges to systems and processes, with the aim of identifying opportunities for service improvements.
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Identifying the needs of the individual referred to services and propose a package of support.
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Designing and implementing all aspects of the commissioned package identifying; property and staffing requirements in relation to the identified needs.
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Overseeing the appropriate safe recruitment and selection of employees at each level and in conjunction with HR, ensuring appropriate staffing levels are maintained.
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Delivering responsive, effective safe care and support in a person centred manner.
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Ensuring the team provides an excellent service to service users, meeting legislative and policy requirements including Safeguarding and the Mental Capacity Act along with effective risk management.
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Ensuring the service and those within it adhere to organisational, legislative and contractual obligations.
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Ensuring services meet the requirements of CQC registration.
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Establishing good relationships with families, commissioners, advocates and other professionals involved in the care of the individual.
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In conjunction with other departments, confirm the delivery of contracted hours and establish payment arrangements are in place.
- Identifying bespoke learning and development requirements for effectively supporting individuals where appropriate whilst ensuring all mandatory training is current.
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Continually reviewing and evaluating the service to identify the potential for improvements.
Delivering Positive Outcomes: Integrating the expectations of a broad range of stakeholders to develop a coherent, joined up and sustainable strategy which supports the delivery of quality services.
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Ensuring outcomes for those within our services are met and reviewed in recognition of personal growth and development.
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Guiding practice within the team, delivering outcomes-based and person-centred services.
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Assessing and managing the risks associated with developing services whilst promoting growth.
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Balancing the individual’s rights and choices with delivering duty of care.
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Delivering the outcomes identified in the Quality Governance Strategy as appropriate.
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Responding to the local need, filling voids within the service in a timely manner whilst supporting individual preferences, wishes and desires.
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Supporting colleagues in monitoring and managing KPI data e.g. employee retention, sickness absence levels and void fill.
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Partnership Working: Working in partnership with people who use our services, their families and representatives, health and social care and other professionals and colleagues to deliver and improve services.
- Enhancing the quality of our services by developing and sustaining sound relationships with key stakeholders such as those who use our services, their families, ASCH, ICBs and other agencies.
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Ensuring effective communication is established throughout the service and with external agencies.
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Identifying opportunities where working in collaboration with others within and across networks can bring added value and growth.
Continuing Personal Development: Actively seeking opportunities and challenges for personal learning and development.
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Gaining a robust understanding of the organisation and the market along with current trends, drivers and limitations.
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Actively participating in regular management supervisions, 1:1 and reviews seeking new opportunities for personal growth.
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Developing a personal development plan and maintain a continuing professional development journal.
- Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
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Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
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Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
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Work in conjunction with the training team to ensure all staff receive the correct training
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In conjunction with the management team, recruit and select new staff taking an active part in the interview process
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Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
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Attend interviews for potential new packages of care and support as required with the senior management team
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Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
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Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
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Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
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Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
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Always promote a professional image of the service and the Company.
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Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
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Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
The above is not exhaustive.
Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.
Our purpose is our people, our culture is Platinum!
Eden Futures has been awarded Platinum accreditation by Investors in People – the highest level of recognition an organisation can achieve. To become a Platinum organisation, Investors in People look for more than just performance – they look for purpose, trust, continuous improvement, and a genuine commitment to wellbeing. They look for companies where:
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Leadership is people-centric and values-driven
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Learning and development are embedded in everyday work
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Engagement is measured, acted on, and constantly improved
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Values are not just written – they’re lived
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Innovation, inclusion, and giving back are part of the culture
At Eden Futures, we often say we’re a true people’s organisation, and this award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we’ve built a culture where every voice matters.
Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.
