Charging, recovery and monitoring manager client finances team Work, Jobs in Blackwater, Ham (with Salaries)

Charging, Recovery and Monitoring Manager - Client Finances Team
Reading Borough Council —Reading
- £50,269 - £56,730 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
13d
Business Development and Partner Relationships Manager
Value Added Recruitment Ltd —Bracknell
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
- Health & wellbeing programme
- Annual leave
Quick apply
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO —Chineham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
7d
Regional Service Manager (South East) - EVOLT Charging Ltd
SWARCO Group —Chineham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Rent Recovery Officer (6m FTC)
SettleParadigm —High Wycombe
- £40,369 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Free parking
Quick apply
3d
Regional Facilities Manager
Praxis Facilities Management —Epsom
- Full-time
- First Aid Certification
- Travel
- In-person
- Employee assistance programme
Quick apply
10d
Treasury Manager
SC Johnson —Frimley
- Full-time
- English
- Analysis skills
- Project management
- Free parking
- Annual leave
7d
Customer Liaison Officer (12m FTC)
SettleParadigm —High Wycombe
- £35,809 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Free parking
Quick apply
10d
Technical Service Specialist
Jenoptik AG —Farnborough
- Computer Science
- Customer service
- SQL
- Free parking
- Annual leave
1d
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Senior Project Manager
Acteon Group Ltd. —Wokingham
- PMP
- Engineering
- Project management
2d
Senior Manager, Strategy Consulting EMEA
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Excel
- Mentoring
- Flexible schedule
- Referral programme
Quick apply
Business Development Exec HVAC Instrumentation Sales
Value Added Recruitment Ltd —Bracknell
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Member Success Director
Thatcham Research —Thatcham
- £78,500 a year
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Free parking
9d
Centre Manager
Learning Curve Group —Aldershot
- £32,000 - £37,000 a year
- Full-time
- Military
- English
- Leadership
- Annual leave
Business Development Executive
Value Added Recruitment Ltd —Bracknell
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Financial Assessment & Income Officer
Hertfordshire County Council —Farnham
- £31,537.08 - £34,434.00 a year
- Customer service
- English
- Organisational skills
- Annual leave
6d

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charging, recovery and monitoring manager client finances team jobs near blackwater, ham

Charging, Recovery and Monitoring Manager - Client Finances Team

Reading Borough Council -
Reading

Apply Now

Job details

Full-time
£50,269 - £56,730 a year

Benefits

Season ticket loan
Company pension
Car scheme

Qualifications

Management
Financial analysis
Leadership
Communication skills

Full job description

location_on

Reading

19/07/2026

Charging, Recovery and Monitoring Manager - Client Finances Team

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

£50,269 to £56,730 Per year

Contractual hours

Basis

Full time

Region

Permanent / Full-Time

Job category/type

Administration / Clerical, Adult Services, Finance, Managerial, Social Services

Date posted

06/07/2026

Job reference

DAC0842

Job description

Are you an experienced manager with a strong background in Adult Social Care finances, income recovery, and service improvement? Do you have the leadership skills to develop high-performing teams and the drive to deliver excellent outcomes for residents?

This is a strategic and operational leadership role where you’ll oversee three critical functions: client charging, income recovery, and direct payment monitoring. You’ll drive high-quality, customer-focused services while ensuring compliance with the Care Act and delivering essential financial outcomes that support vulnerable residents within our Adult Social Care Client Finances Team.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

We support hybrid working, it’s important to us that working arrangements are designed to enable our employees to excel and within this role you’ll have the opportunity to work in a way that suits your lifestyle.

About The Role:
You will be responsible for ensuring accurate and timely charging, effective debt prevention and recovery, and robust monitoring of Direct Payments. Leading a team of skilled professionals, you will drive performance, deliver service improvements, ensure legislative compliance, and contribute to the strategic development of the service.

With responsibility for services managing approximately £93m annual income and £5m direct payments, this is an opportunity to make a real impact at scale.

What you’ll be doing:

Lead and develop multi-disciplinary teams across charging, recovery and monitoring functions
Ensure accurate billing, effective debt prevention and recovery, and robust monitoring of direct payments
Oversee complex and sensitive casework, providing expert guidance to your team
Drive service improvements, performance targets and operational efficiency
Develop and implement policies, procedures and transformation initiatives aligned with legislation and best practice
Act as a key advisor on Adult Social Care financial matters, including Care Act requirements
Build strong relationships with internal stakeholders and external partners (e.g. DWP, health services, voluntary sector)
Deliver data-driven insights, reporting and financial analysis to inform decision-making
Lead on customer experience, ensuring accessible, responsive and inclusive services

About You:
You’ll bring a strong background in social care finance, client charging or income recovery, along with experience leading teams that deliver high-quality, public-facing services. Comfortable handling complex and sensitive cases, you’ll have a solid understanding of relevant legislation, including the Care Act, and be confident using data and systems to drive insights, performance and continuous service improvement.

You’re an effective and inspiring leader with excellent communication skills, able to translate complex financial information into clear, accessible guidance. Highly organised and analytical, you thrive in a fast-paced, multi-stakeholder environment and are driven to improve services, maximise efficiency and deliver better outcomes for customers and communities.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential.
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way.
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed.

Our offer:
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years and 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

For more information on this position please contact Joanne Maslen, Client Finances Service Manager on [email protected]or 0118 937 3259

Closing Date: Sunday 19th July 2026
Interview Date: w/c 27th July 2026
Interview Setup: In person interviews at the Civic Centre, Bridge Street, Reading, RG1 2LU

Charging, Recovery and Monitoring Manager - Client Finances Team

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Refine Your Search

charging, recovery and monitoring manager client finances team jobs in blackwater, ham

Charging, Recovery and Monitoring Manager - Client Finances Team

Senior Customer Service Manager

Business Development and Partner Relationships Manager

Regional Service Manager (South East) - EVOLT Charging Ltd

Senior Customer Experience Manager

Regional Service Manager (South East) - EVOLT Charging Ltd

Complaints Team Leader

Rent Recovery Officer (6m FTC)

Regional Facilities Manager

Treasury Manager

Customer Liaison Officer (12m FTC)

Technical Service Specialist

Operations Manager

Senior Project Manager

Senior Manager, Strategy Consulting EMEA

Business Development Exec HVAC Instrumentation Sales

Member Success Director

Centre Manager

Business Development Executive

Financial Assessment & Income Officer

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