Company Summary
Datum is a successful pure play retail colocation business that has built up a client base of 60+ Enterprises (FTSE 250 and Fortune 500) and Service Providers and have now got to a scale that requires dedicated ownership of Client relationships. Datum is owned by UBS Asset Management who intend to invest further to grow the business both organically and inorganically with the addition of sites and services. As such there is already substantial opportunity within the existing Client base and, with the forecast growth, that opportunity will develop further. The successful applicant will join a versatile and high-quality team motivated by the challenge of growing a business in a competitive market. The role will focus on managing the commercial relationship including upsell, contract renewals and developing a deeper relationship with the Client. The opportunity for personal development is significant in a fast-developing environment.
Role: Client Account Manager
Job brief
The Account Manager is responsible for both the commercial growth and retention of a portfolio of colocation clients. The role ensures clients receive exceptional service throughout the contract lifecycle, acting as a trusted point of contact and customer advocate while driving retention and revenue growth.
Success in this role is measured through customer retention, revenue growth, service performance, and overall client satisfaction. The successful candidate will have a strong understanding of colocation, a confident communicator, self-motivated and commercially astute.
Position Reports to:
Client Engagement Director
Location:
Farnborough office (FRN1) with occasional travel to other sites
Contract:
Full time
Hours:
09:00-17:30 Monday to Friday
Salary:
£35,000 - £40,000 base salary
£16,000 OTC (uncapped)
10% Discretional Variable Payment (Bonus)
Benefits:
25 days holiday plus bank holidays
Company Pension (after probation)
Optional Private Medical (after probation)
Income Protection (after probation)
Life Insurance (after probation)
Free snacks and drinks stocked in employee kitchen
On-site parking
On-site cafe
Key Responsibilities:
Account Management (revenue growth & commercial management)
- Manage a portfolio of colocation clients ranging from SMEs to enterprise organisations
- Act as the primary point of contact for all commercial and service-related matters
- Build trusted relationships with customer stakeholders, ensuring client requirements are understood and communicated internally
- Identify opportunities to expand client footprints through additional racks, network, remote hands, etc.
- Drive contract renewals and minimise client churn by managing contract negotiations and variations
- Prepare quotations and proposals ensuring account profitability
- Support forecasting and pipeline management activities
- Understand client’s infrastructure strategies, growth plans, and future requirements
- Proactively address potential retention risks
Service Management (client experience & service delivery support)
- With the support of the Client Service Manager (CSM), own the overall client relationship from onboarding through contract renewal, serving as the primary client advocate within the organisation
- Support the CSM and act as path of escalation with;
o Client service reviews & coordination of operations teams on service delivery to ensure a positive end-to-end client experience
o Complaint resolution, incident reviews and service improvement plans
o Manage escalations and facilitate timely resolution of client issues
o Identify risks to service delivery and proactively develop mitigation plans
Experience:
Essential
- Experience in account management, sales, service delivery management or client relationship management
- Proven track record of achieving revenue growth or retention against targets
- Experience managing service/account reviews and customer-facing operational meetings
- Strong stakeholder management skills across technical, operational, and executive audiences
- Ability to balance commercial objectives with client advocacy
- Service delivery oversight
Desirable
- A graduate level individual with strong academic ability
- Experience working within data centre environments with general understanding of datacentre infrastructure
- Familiarity with SLA management and service reporting
- Familiarity of working within compliance frameworks to satisfy ISO standard
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Ability to commute/relocate:
- Farnborough GU14 0LX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you willing to apply for a DBS certificate?
Experience:
- Client Account Management: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
