It manager Work, Jobs in Blackwater, Ham (with Salaries)

Head of Service Delivery
LRG —Camberley
- Hybrid work
- Continuous improvement
Quick apply
13d
Senior Technical Account Manager & IT Service Delivery Manager
DXC Technology —Farnborough
- Full-time
- Team management
- In-person
- Communication skills
IT Project Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- PMP
- Communication skills
Quick apply
4d
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Apps Managed Service Lead
DXC Technology —Farnborough
- Full-time
- Business development
- Supervising experience
- Bachelor's degree
IT Manager
Evolve Dynamics LTD —Farnham
- Full-time
- Google Suite
- AWS
- No degree
Quick apply
5d
Data Centre Supervisor
ONNEC Group —Farnborough
- £40,000 - £46,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
IT Director
Propel Together —Wokingham
- APIs
- Leadership
IT Asset Manager
Unum Group —Basingstoke
- Full-time
- Analysis skills
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
OSM Managed Service Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Team management
- Agile
Operations Delivery Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Continuous improvement
- Recruiting
IT Product Delivery Manager
Biffa Waste Services —High Wycombe
- £65,000 - £74,000 a year
- Full-time
- Remote
- Continuous improvement
- Communication skills
Quick apply
4d
Collaboration & Personal Productivity Tech Lead
Nomad Foods —Woking
- Full-time
- IT
- Training & development
IT Systems Manager
Nicholls Boreholes —Kirdford
- Full-time
- CRM software
- SharePoint
- AI
Quick apply
6d
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
14d
Orchard IT Business Platforms Manager
Kyowa Kirin International plc —Marlow
- Full-time
- Computer Science
- Bachelor's degree
- IT
Senior Service Manager
Sopra Steria —Farnborough
- Hybrid work
- Continuous improvement
- Team management
- Leadership
5d
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply

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Head of Service Delivery

LRG -
Camberley

Quick apply

Job details

13 days ago

Benefits

Company pension

Qualifications

Contract management
Stakeholder collaboration
Stakeholder liaison
IT service management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Risk management
Management reporting
Root cause analysis

Full job description

Job Title: Head of Service Delivery

Location: The Meadows, Camberley (Hybrid)

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

The Head of Service Delivery is responsible for the end-to-end performance, governance, and continuous improvement of IT service delivery across LRG, ensuring that all internal teams and third-party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.

This role provides a single point of accountability for service performance, supplier management, and operational governance.

The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. This aligns with LRG’s requirement for strong service leadership, performance reporting, and continuous improvement ownership.

Key Responsibilities:

Service Governance & Performance

Own and manage service performance across all IT suppliers and internal teams
Ensure delivery against agreed SLAs and KPIs
Lead:
- Monthly Service Reviews
- Quarterly Service Reviews
- Operational governance forums
Ensure all reporting meets LRG’s requirements (service, performance, financial, and operational)

Supplier & Contract Management

Act as the primary point of accountability for third-party service providers
Hold suppliers accountable for:
- Contractual delivery
- Service levels
- Continuous improvement commitments
Manage supplier escalations and dispute resolution
Monitor service credits, penalties, and commercial alignment

Reporting & Service Insight

Deliver and continuously improve service reporting and dashboards, including:
- Incident and request trends
- SLA performance
- Demand patterns
- Escalations and root cause themes
Provide actionable insight and recommendations to senior leadership
Ensure reporting drives decision-making and service optimisation

Operational Alignment & Integration

Act as the bridge between IT operations, infrastructure, EUC, and suppliers
Ensure end-to-end service delivery, not siloed tower delivery
Support implementation of:
- Single front door service model
- Unified ticketing and service catalogue
Align services across multiple business units and suppliers

Risk, Issue & Escalation Management

Own and manage service-related risks and issues
Lead major incident and escalation governance
Ensure root cause identification and preventative actions

Stakeholder Engagement

Build strong relationships with:
- Internal stakeholders (Technology, Operations, Business Units)
- External suppliers and partners
Provide clear, structured communication to:
- Senior leadership (including CTO)
- Operational teams

What are we looking for:

Proven experience in Service Delivery Management (ITIL-aligned environment)
Strong experience managing third-party suppliers and contracts
Demonstrable experience in:
- SLA/KPI management
- Service reporting and governance
- Incident and escalation management
Strong stakeholder management at operational and executive level

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

it manager jobs in blackwater, ham

Head of Service Delivery

Senior Technical Account Manager & IT Service Delivery Manager

IT Project Manager

Business Development Manager – IT, Cyber Security & AI Governance

Apps Managed Service Lead

IT Manager

Data Centre Supervisor

IT Director

IT Asset Manager

Operational Readiness Lead

OSM Managed Service Lead

Operations Delivery Lead

IT Product Delivery Manager

Collaboration & Personal Productivity Tech Lead

IT Systems Manager

IT & Helpdesk Manager - Panavision London

Orchard IT Business Platforms Manager

Senior Service Manager

Senior Director, Information Technology EMEA

Service Delivery Manager

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