About Us
Founded in 2017, ASK4 Couriers has grown from a small, local courier service into a trusted logistics company serving businesses across the UK. Based in Chesterfield in Derbyshire, we specialise in general haulage, curtain-side deliveries, and same-day freight, combining reliability with personal service.
We pride ourselves on supporting our team as much as our customers. Our employees are at the heart of everything we do, and we value professionalism, commitment, and a strong work ethic. By joining ASK4 Couriers, you’ll be part of a friendly, growing team, with opportunities for training, development, and long-term career growth. At ASK4, we don’t just move goods—we help our customers and our team succeed together.
Job Summary
We are seeking a skilled and results-driven individual with excellent knowledge of how the courier and logistics sector operates, to join our team as a Transport Planner. The successful candidate will be joining our friendly team of 3 Transport Planners, and will report into the Operations Manager. As a fast-growing courier and logistics company, we operate our own dedicated fleet while also utilising a network of sub-contractors to meet nationwide demand. The team will be responsible for maximising fleet efficiency, ensuring strict compliance with transport regulations, and driving profitability across both owned and sub-contracted operations.
The full time role is Monday – Friday, all 5 days onsite, 45 hours per week which includes a 30-minute break which will be unpaid. However, due to the nature of logistics and the needs of the customer, start and finish times may vary, therefore you will be expected to work between the operational times of 6am and 7pm.
We would also be open to the role being part time, so please make sure you state your availability or hours you would like to work.
We often have over time available, which is paid at the basic hourly rate.
Responsibilities
- Strategic Route Planning: Utilise Delivery Master planning tool to build and optimise cost-effective, time-critical collection and delivery routes.
- Blended Fleet Management: Effectively allocate jobs across our internal driving team and manage our approved sub-contractor network to ensure flawless service delivery.
- Resource Optimisation: Contribute to help maintain high levels of vehicle utilisation, minimise empty running, and achieve daily revenue targets for owned fleet resources.
- Real-Time Monitoring: Utilise the Delivery Master planning tool to monitor driver progress, handle exceptions, and proactively communicate ETAs to customers.
- Compliance & Safety: Ensure all plans and operations adhere to WTD, EU drivers' hours, and road transport legislation.
- Workflow Management: Overseeing end-to-end courier operations, from parcel intake to final-mile delivery.
- Bottleneck Resolution: Actively identifying and solving logistical blockers, such as driver shortages or system failures, often requiring a "hands-on" approach.
- Performance Metrics (KPIs): Contribute to tracking and improving key metrics like on-time delivery rates, parcel damage rates, and driver productivity.
- Fleet Maintenance: Support the Operations Manager to ensure vehicles are compliant, maintained, and safe (MOTs, inspections, and insurance).
- Fuel & Cost Management: Monitoring fuel consumption and finding ways to reduce operating costs.
- Hiring & Training: Support the Operations Manager and HR with onboarding and training of transport staff and drivers.
- Driver Compliance: Ensuring Contractors or company drivers comply with legal requirements and safety protocols.
- Customer Service Standards: Delivering high service standards and directly addressing customer complaints.
- SLA Adherence: Monitoring Service Level Agreements (SLAs) for B2B clients to ensure compliance.
- Health & Safety: Ensuring a safe, secure, and compliant work environment, including yard safety and vehicle safety protocols.
- Regulatory Compliance: Maintaining compliance with local transport regulations, including operator licenses (CPC) where necessary.
- Continuous Improvement: Proactively looking for better ways to operate.
- Reporting: Preparing and delivering reports to the Operations Manager on operational performance and KPIs.
Essential experience, skills & qualifications:
- 2 years experience within a similar role.
- 2 years experience within a SME courier business.
- Experience of using an online planning tool (Deliver Master would be the ideal).
- Experience in freight forwarding.
- Excellent verbal and written communication skills to interact with customers and team members.
- The personality that allows you to try and fail but learn from your mistakes.
- A “thick skin” that enables you to deal with confrontation, receive feedback, and deal with difficult situations in a business-like manner without taking it personally.
- Full clean Driving Licence.
Desirable experience, skills & qualifications:
- Experience of being a Van Driver / HGV Driver.
- Flexibility in hours to support the team to cover busy periods/annual leave.
Benefits:
- Free on-site parking.
- Company Pension.
- Uniform.
- Access to training.
- Progression training to support internal promotions.
The hourly rate is dependent upon experience, skills, knowledge and qualifications. The top of the hourly rate band will only be awarded for an exceptional candidate meeting all our requirements.
Address: ASK4 COURIERS, UNIT D, Bolsover Business Park, Bolsover, Chesterfield S44 6BB.
Pay: £13.00-£13.50 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Chesterfield S44 6BB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- If you would like to be considered for a part time position, please state the days, times and amount of hours per week that you would like to work?
Experience:
- working within an SME courier business: 2 years (required)
- Transport Planner: 2 years (required)
Licence/Certification:
- Full clean Driving Licence (preferred)
Work Location: In person
