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Events Manager

FTY Lab
Poole

Quick apply

Job details

Full-time

Benefits

Store discount
Company pension
Employee discount

Qualifications

CRM software
Event management experience
Staff training
Churn prevention
Customer loyalty building
Relationship management
Customer support
Customer interaction
Events management
Event logistics scheduling

Full job description

About Us:

FTY Lab was formed in 2021. We are a state-of-the-art football training centre with electronic products designed to improve a player’s attributes. Our customers range from professional players/teams to grassroots and from serious athletes to those who want to have some fun.

About the role:

We are looking for an enthusiastic Events Manager to join us at our brand new facility. The role will require some evening and weekend work.

Objectives of this Role:

Build relationships with customers, their families and their friends.
Help to expand the FTY Lab and the services we provide.

Responsibilities:

Build and maintain the normal-week, holiday week and special events calendars.
Schedule Open Play, parties, private hire, school sessions, camps, tournaments and community programmes.
Apply booking priority rules and prevent double-booking of pitch, equipment, gaming and party spaces.
Develop event briefs, staffing plans, customer itineraries and operational checklists.
Own birthday-party, private-hire and event delivery standards.
Monitor capacity, attendance, revenue, direct cost and contribution by activity.
Coordinate event requirements with Operations, Football, Marketing, Technical and hospitality partners.
Manage event enquiries, proposals and handover from sale to delivery.
Review low-performing time slots and recommend programme, pricing or promotion changes.
Ensure event risk assessments, safeguarding and licensing requirements are met.
Own the local membership sales process from enquiry, tour and trial through to payment and activation.
Manage FTY ID registration, member onboarding, welcome communications and first-use support.
Track lead sources, contact attempts, conversion stages and reasons for loss.
Maintain CRM data quality, consent records and customer communication preferences.
Monitor attendance, engagement, renewal risk and cancellation requests.
Deliver retention activity, win-back campaigns, upgrades and relevant add-on sales.
Train customer-facing staff in memberships, product knowledge and sales standards.
Gather member feedback and work with venue teams to resolve recurring experience issues.

Candidate requirements:

Previous Events Management experience
Enhanced DBS/CRC.
First Aid at work (preferred).
Eligible to Work in the UK.
Happy and positive personality/outlook.
Strong customer service skills.

Benefits:

Company pension
Employee discount
Store discount

Work Location: In person

Quick apply

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