Reception Administrator
Locations: Greens Norton (NN12 8BL) & Weedon (NN7 4RX)
Contract: Permanent
Hours:
- Monday/Thursday/Friday - 1030-1830 hrs
- Tuesday/Wednesday - 0745-1545 hrs
Driving Licence: Essential (two-site role) with business insurance
About the Role
Greens Norton & Weedon Medical Practice (GNWMP) is looking for enthusiastic, committed, and flexible individuals to join our friendly Reception and Administration team.
We are a two-site rural practice caring for approximately 14,950 patients. Due to the nature of the role, the ability to travel between both sites is essential, so a full UK driving licence and access to transport are required.
We are seeking individuals with a positive attitude, excellent communication skills, and a willingness to learn. Previous experience in a GP surgery or healthcare environment is desirable, but full training will be provided for the right candidates.
Key Highlights
- Supportive and efficient team dedicated to high-quality patient care
- High patient satisfaction and strong practice performance
- Friendly patient population of approx. 14,950
- Beautiful rural South Northamptonshire setting with countryside views
- Conveniently located close to the A5
- 5 weeks annual leave (pro rata)
- Opportunities for development within a caring, team-focused environment
Main Duties and Responsibilities
As a Reception Administrator, you will play a vital role in ensuring the smooth day-to-day operation of the practice. You will be the first point of contact for patients, providing a professional and compassionate service while supporting the wider clinical and administrative teams.
Key responsibilities include:
- Managing the reception desk and greeting patients in a courteous and professional manner
- Handling telephone and in-person appointment requests efficiently
- Processing online and electronic appointment and prescription requests
- Effectively signposting patients to the most appropriate clinician or service
- Managing patient correspondence and emails
- Updating patient records accurately on SystmOne
- Scanning and attaching documentation to patient records
- Supporting clinical and administrative colleagues as required
- Maintaining a tidy and organised reception area
- Assisting with audits, reporting, and data entry
- Contributing to health campaigns (e.g., flu clinics, awareness days)
- Ensuring confidentiality and compliance with data protection at all times
Essential Requirements
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Professional, polite, and patient-focused approach
- Ability to work well within a busy team environment
- Flexibility to cover both sites as needed
- Full UK driving licence and access to a vehicle
- Business car insurance
Desirable
- Previous experience working in a GP surgery or healthcare environment
- Knowledge of SystmOne (clinical system)
- Administrative or customer service experience
About Greens Norton & Weedon Medical Practice
At GNWMP, we pride ourselves on providing high-quality medical care in a friendly and relaxed atmosphere, with an emphasis on health promotion and disease prevention.
Our team includes GPs, Practice Nurses, Paramedics, Clinical Pharmacists, a Social Prescriber, and a supportive Reception & Administration team. We value open communication, teamwork, and continuous improvement, ensuring our services meet the needs of our patients and community.
Join our team today and be part of a welcoming, supportive environment that values your contribution and dedication to patient care.
Job Types: Full-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Northampton NN7 4RX: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
