3rd line support engineer Work, Jobs in Bloomsbury, Gtl (with Salaries)

IT 2nd Line Engineer
Southeastern Railway —London
- £35,000 a year
- Hybrid work
- Windows
- Annual leave
Quick apply
3d
IT Support Engineer
Air Charter Service —Surbiton
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Time management
Quick apply
9d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
2nd Line IT Support Engineer
Cardonet —London
- Customer service
- Computer networking
- Communication skills
- Referral programme
2nd/3rd Line Support Engineer
Cloud IT Limited —Watford
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
Quick apply
9d
IT 3rd Line Support Engineer
East Surrey College —Redhill
- Up to £44,243 a year
- Full-time
- Engineering
- IT
- Free parking
End User Support Engineer
CMC Markets —London
- Full-time
- Windows
- IT
- Computer skills
2nd Line Engineer
ME+EM —London
- Full-time
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance programme
Quick apply
.NET Application Support Engineer
Atos —Balham
- Hybrid work
- SQL
- Communication skills
- Annual leave
12d
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
3rd Line Engineer
ME+EM —London
- Full-time
- Azure
- No degree
- Scripting
- Annual leave
- Employee assistance programme
Quick apply
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Windows
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Senior Legal Intercept Engineer
Viasat, Inc. —London
- Full-time
- Project management
- Computer networking
- Software development
Network Operations Engineer
Boldyn Networks —London
- Full-time
- Computer networking
- Linux
5d
Infrastructure Engineer
T-Tech —London
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Communication skills
- Annual leave
Quick apply
5d
Senior Helpdesk IT Engineer
RedDoor IT Ltd —Croydon
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Computer networking
- SharePoint
Quick apply
10d
IT Core Systems Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
Quick apply
Network Cisco Specialist 3rd Line
Exponential-e —London
- Azure
- AWS
- IT
- Referral programme
Quick apply
ASPIRE GSC-Onsite IT Support Engineer
Version 1 —London
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply

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3rd line support engineer jobs near bloomsbury, gtl

IT 2nd Line Engineer

Southeastern Railway -
London

Quick apply

Job details

£35,000 a year
3 days ago

Benefits

Annual leave
Company pension
Free or subsidised travel

Qualifications

Windows
ITIL
ServiceNow
Root cause analysis

Full job description

Job Introduction

Are you looking for a career where you can make a real difference in people’s day.

We are seeking a IT 2nd Line Engineer to join our team based from our Head Office in London Bridge (hybrid working).

As one of our IT 2nd Line Engineers, reporting to our IT Team Manager – Service, you will deliver high-quality 2nd line IT support to colleagues across the organisation, ensuring incidents and service requests are resolved quickly and effectively. You will help keep systems running smoothly, provide excellent customer service, and continuously improve how IT support is delivered. This is a hands on troubleshooting role, you will also provide triage to 3rd line teams and escalate where necessary.

Can you move people? Apply now.

What you’ll do

Provide high-quality support, drafting presentations, reports and correspondence with accuracy and strong attention to detail
Provide 2nd line support for incidents and service requests across devices, systems and applications
Log, manage and resolve tickets within agreed SLA targets
Diagnose faults, implement fixes and escalate where required
Deliver excellent customer service through clear communication and expectation management
Support user account management, system administration and core IT platforms
Carry out system health checks to ensure availability and performance
Identify recurring issues and contribute to problem management and root cause analysis
Maintain and improve documentation, knowledge articles and support guides
Support hardware configuration, device provisioning and asset management
Participate in change and release processes to support system updates
Support IT projects, testing and implementation of new systems and services

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

You thrive on challenge – You take ownership of issues and won’t stop until they’re solved; Triage and escalate where necessary i.e. 3rd Line
You’re all about people – You communicate clearly, build trust quickly and make support feel easy
You manage multiple competing priorities -organised and hit your targets
You know your technical stuff – You bring solid technical know-how and have the experience to match and have familiarity with command line troubleshooting utilities
You think what if – You spot smarter ways of working and make them happen, you spot trends, prevent issues and keep things running smoothly
You’re a team player – You collaborate, share knowledge and lift others up
ITIL experience – You have worked in an ITIL operating environment previously
You are fluent in tech – Service now or similar ticket based environment
Familiarity with windows 11 or previous windows 10 experience
Experience with anti-virus software – Crowdstrike or similar – Desirable
Server OS 2016 – 20022 experience – Desirable

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

Other things to know

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

a final salary pension
24 days annual leave allowance (plus bank holidays)
free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Learn more about our railway.

Quick apply

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3rd line support engineer jobs in bloomsbury, gtl

IT 2nd Line Engineer

IT Support Engineer

3rd Line Support Engineer

2nd Line IT Support Engineer

2nd/3rd Line Support Engineer

IT 3rd Line Support Engineer

End User Support Engineer

2nd Line Engineer

.NET Application Support Engineer

2nd Line Technical Support Engineer

3rd Line Engineer

Senior Infrastructure & Support Engineer

Third Line IT Support Engineer / Technical Consultant

Senior Legal Intercept Engineer

Network Operations Engineer

Infrastructure Engineer

Senior Helpdesk IT Engineer

IT Core Systems Engineer

Network Cisco Specialist 3rd Line

ASPIRE GSC-Onsite IT Support Engineer

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