Customer support & client services managers Work, Jobs in Blyth, Nbl (with Salaries)

Community Services Lead (Customer Experience)
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
6d
Customer Service Team Leader
tombola —Sunderland
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Mentoring
Quick apply
Customer Operations Manager - 12 months fixed term
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Customer Service Team Leader
Tesco Insurance —Newcastle upon Tyne
- From £38,000 a year
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
3d
Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
6d
Account Director
Teleperformance —Gateshead
- Project management
- Negotiation
Customer Service Executive
Barchester Healthcare —Washington
- £33,000 a year
- Microsoft Excel
- Customer service
- Presentation skills
Quick apply
10d
Customer Operations Team Leader (DACH)
Pentland Brands —Sunderland
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Sales
- Employee discount
Customer Service Team Leader - Italian Speaking
tombola —Sunderland
- Overtime
- Hybrid work
- Management
- English
- Leadership
Quick apply

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Community Services Lead (Customer Experience)

Northumberland County Council -
Morpeth

Quick apply

Job details

Full-time | Fixed term contract
£56,233 - £60,010 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

.NET
Leadership
Communication skills
British Sign Language

Full job description

Job Introduction

Community Services Lead (Customer Experience)

Full Time | 1 year fixed term | Hybrid Working with County Hall base

Are you an experienced leader with a passion for customer experience, service transformation and delivering high-quality public services?

We’re looking for an ambitious and forward-thinking Community Services Lead to play a key role in shaping and delivering our Customer Experience vision. This is an exciting opportunity to lead large-scale transformation activity, improve how services are designed and delivered, and ensure residents receive a seamless, modern and inclusive experience when they contact the Council

Why Join Us?

Residents, businesses and visitors are at the heart of everything we do. In this role, you’ll help ensure our services are accessible, efficient and responsive to customer needs.

Working closely with the Head of Customer Experience, you’ll influence strategic direction, lead transformation programmes and drive continuous improvement across services.

You’ll collaborate with colleagues across services to create better outcomes for our communities, modernising services while supporting digital inclusion and high-quality customer care.

What You’ll Lead

As our Community Services Lead, you will:

Lead and Inspire

Lead and motivate teams and stakeholders to deliver high-performing, customer-focused services
Champion a culture of continuous improvement, collaboration and innovation

Drive Transformation and Service Improvement

Shape and deliver the Council’s Customer Experience vision and transformation programme
Lead large-scale change initiatives, ensuring successful implementation and adoption
Redesign services and processes to improve efficiency, quality and customer satisfaction

Deliver Projects and Programmes

Manage complex transformation projects from design through to delivery and review
Coordinate governance, readiness activity and post-implementation evaluation
Ensure services transition smoothly to new systems and ways of working

Use Data and Insight to Improve Services

Oversee the use of performance, demand and customer insight data to inform decision-making
Strengthen reporting, forecasting and performance management approaches
Turn insight into practical improvements that enhance customer outcomes

Champion Inclusion and Partnership Working

Promote inclusive service design and digital accessibility
Work with partners and stakeholders to deliver joined-up solutions
Represent Customer Experience services across the organisation and externally

About You

You’ll bring:

Relevant professional qualification or equivalent strong experience leading customer-focused services, transformation or service improvement
Expertise in multi-channel customer contact environments, systems and best practice
A proven track record of delivering change programmes and improving performance
Confidence using data and insight to drive decisions and improve outcomes
Excellent leadership, communication and influencing skills
Experience managing teams, budgets and competing priorities in a complex environment

You will be:

Strategic, able to see the bigger picture and shape long-term direction
A positive change leader who can bring people with you
Analytical and data-driven in your approach
Passionate about delivering inclusive, customer-focused services that make a difference

Make a Difference

If you’re motivated by transformation, passionate about improving services, and committed to delivering excellent customer experiences, we’d love to hear from you.

Join us and help create a Customer Experience service that works better for residents, communities and colleagues across Northumberland.

For an informal discussion about the role contact Sarah Green, Head of Customer Experience, at [email protected]

Why choose us?

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs

Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Quick apply

Refine Your Search

customer support & client services managers jobs in blyth, nbl

Community Services Lead (Customer Experience)

Customer Service Team Leader

Customer Operations Manager - 12 months fixed term

Retention & Quality Specialist

Customer Service Team Leader

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Account Director

Customer Service Executive

Customer Operations Team Leader (DACH)

Customer Service Team Leader - Italian Speaking

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