Customer experience manager Work, Jobs in Bo'ness, Fal (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Linlithgow
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Lead Customer Experience Manager
Sainsbury's —Stirling
- From £36,250 a year
- Weekend availability
- Management
- Leadership
- Employee discount
2d
Customer Success Manager (UK)
Dayshape —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Accounting
- Organisational skills
- Employee assistance programme
Quick apply
3d
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Employee Relations Team Manager
NHS Scotland —Glenrothes
- £52,845 - £61,466 a year
- Hybrid work
- No degree
- Leadership
- Communication skills
- Annual leave
4d
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
CSC Adviser, West Lothian Civic Centre, 505.48
West Lothian Council —Livingston
- £28,455.93 - £30,595.75 a year
- 12 hour shift
- Customer service
- English
- Communication skills
- Employee assistance programme
- Employee discount
7d
Membership Manager
Royal Highland and Agricultural Society of Scotland —City of Edinburgh
- £33,500 - £36,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Life insurance
Quick apply
10d
Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Falkirk
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Digital Performance Executive
Norty Ltd —Livingston
- £30,000 - £35,000 a year
- Full-time
- Social media management
- Free parking
Quick apply
2d
Group Operations Manager
The Parry Lamp —Livingston
- £30,000 - £45,000 a year
- Management
- Sales
- Supervising experience
- Free parking
Quick apply
7d
Customer and Trading Manager - Online
Sainsbury's —Stirling
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Supervisor - Edinburgh
R.M. Williams —Edinburgh
- Full-time
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Logistics Manager
Norty Ltd —Livingston
- £42,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Free parking
- Life insurance
Quick apply
2d
Business Development Manager
Brakes —Falkirk
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Food service
2d
Key Account Manager
Swagelok Scotland —Central Belt
- From £45,000 a year
- Full-time
- Sales
- Driving
- Life insurance
Quick apply
9d
Trainee Dispenser
Boots —Bo'ness
- £13.12 an hour
- Part-time
- No experience needed
- IT
- Employee assistance programme
- Employee discount
4d
Trainee Project Manager
Specialized Signs Ltd —Newbridge
- £25,000 - £30,000 a year
- Full-time
- Management
- English
- Project management
Quick apply

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customer experience manager jobs near bo'ness, fal

Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
12 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

customer experience manager jobs in bo'ness, fal

Customer Support Specialist (Application Support)

Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped

Customer Contracts Manager

Lead Customer Experience Manager

Customer Success Manager (UK)

Operations Manager

Employee Relations Team Manager

Customer Service Support Agent

CSC Adviser, West Lothian Civic Centre, 505.48

Membership Manager

Business Development Manager (BDM) - Falkirk - Circa 41k Basic - 53k OTE Uncapped

Digital Performance Executive

Group Operations Manager

Customer and Trading Manager - Online

Supervisor - Edinburgh

Logistics Manager

Business Development Manager

Key Account Manager

Trainee Dispenser

Trainee Project Manager

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