Desktop support engineer Work, Jobs in Bodelwyddan, Den (with Salaries)

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IT Desktop Support Engineer

Allied Digital service
Liverpool

Quick apply

Job details

Full-time | Fixed term contract
£29,000 a year
14 days ago

Qualifications

Microsoft Windows Server
Jira
Desktop support
TCP
MCITP
Operating systems
Software troubleshooting
SCCM
BMC Remedy
LAN
Windows
Microsoft Office
Firewall
Computer hardware
IT support
Computer networking
DNS
Mac OS
ServiceNow
IT
Linux
TCP/IP
Communication skills
Active Directory
CompTIA A+
VPN

Full job description

Overview

Location: Liverpool, United Kingdom

Site Address: 5th Floor, No. 1 Mann Island, Liverpool, L3 1BP, United Kingdom (100% onsite – no hybrid or remote work) Monday to Friday Onsite

Role: Dedicated Onsite IT Desktop Support

Support Coverage: 8×5 (Local Business Hours)

Experience Required: 3–4 Years

Project Duration: Minimum 1 Year

Annual Gross Salary: GBP 29,000

Responsibilities

Deliver first-line technical support via help desk platforms such as ServiceNow and Jira, addressing user queries efficiently and professionally.
Troubleshoot and resolve issues related to desktop hardware, including PCs, laptops, printers, and peripherals.
Support and maintain Windows (including Windows Server), macOS, and Linux operating systems across organisational devices.
Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates.
Configure and support network components such as LAN, VPNs, DNS, TCP/IP protocols, firewalls, and switches to ensure secure connectivity.
Assist with software troubleshooting for applications including Microsoft Office suite and specialised organisational tools.
Monitor system performance, perform routine maintenance tasks, and implement updates or patches as required.
Collaborate with the IT team to improve existing infrastructure, document procedures, and contribute to ongoing projects.
Maintain security standards by managing firewalls, VPN access, and other protective measures in line with organisational policies.

Requirements

Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux).
Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
Familiarity with enterprise management tools including SCCM, BMC Remedy, ServiceNow, Jira, and Active Directory.
Experience supporting Microsoft Windows Server environments alongside client OS platforms.
Strong troubleshooting skills related to software issues within Microsoft Office applications and other enterprise software.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Ability to work independently or as part of a team in a fast-paced environment while prioritising tasks effectively.
Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCITP), or similar are desirable but not essential.

This position is ideal for motivated individuals seeking to expand their expertise in IT support within a professional setting that values continuous learning and development.

Pay: £29,000.00 per year

Ability to commute/relocate:

Liverpool, Merseyside: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your Visa status and Nationality ?
Are you comfortable with Location and Salary ?
What is your Notice period if selected ?

Experience:

IT Desktop Support : 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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desktop support engineer jobs in bodelwyddan, den

IT Desktop Support Engineer

Deskside Support Engineer (Liverpool)

Cyber Security Analyst

IT Support Analyst (On Site)

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