We welcome applications from candidates living within a reliable commuting distance of the office.
About KT Healthcare
KT Healthcare is a family-owned and growing private healthcare provider specialising in Neurodevelopmental, Brain Injury and therapeutic services. We are committed to delivering high-quality assessments and therapeutic support that genuinely improve the lives of patients and their families.
We work collaboratively with GPs, NHS ICBs, Local Authorities, councils and private sector partners to provide accessible, responsive and person-centred services across a range of specialist pathways.
As our Autism Diagnostic Service continues to grow, we are looking for a motivated and organised Junior Data Administrator to support our operational and information teams.
The Opportunity
This is an exciting opportunity for an organised and proactive operational leader to play a key role in the delivery of KT Healthcare's Autism Diagnostic Service.
Working closely with the Operations Lead, you will support the management of operational performance, patient experience, workforce planning and service delivery. You will provide day-to-day leadership to our Patient Support Coordinators and Assistant Psychologist Patient Support Coordinators, helping to ensure the smooth running of services while maintaining compliance with contractual and governance requirements.
The role offers a varied blend of team leadership, operational management, performance monitoring and service improvement, making it ideal for someone who enjoys problem-solving, supporting people and driving positive change within a fast-paced healthcare environment.
Key Responsibilities
Operational Leadership & Service Delivery
Support the Operations Lead in the day-to-day management of KT Healthcare's Autism Diagnostic Service, ensuring services are delivered efficiently, compliantly and within agreed contractual standards.
Assist with appointment scheduling, workforce planning and service coordination to minimise disruption and maintain positive patient experiences.
Monitor operational performance and support the delivery of service targets, identifying areas for improvement and contributing to continuous service development.
Support implementation of new systems, software and operational processes to enhance efficiency and service quality.
Provide operational leadership during periods of absence for the Operations Lead, ensuring continuity of service and effective decision-making.
Team Leadership & Staff Development
Provide day-to-day leadership and support to the Patient Support Coordinator and Assistant Psychologist Patient Support Coordinator teams.
Conduct supervision meetings, one-to-one reviews and appraisals, supporting individual performance and professional development.
Assist with onboarding, training and ongoing development of team members, ensuring staff are equipped to perform their roles effectively.
Promote a positive, collaborative and accountable working culture across the operations team.
Support workload management and effective delegation to ensure operational demands are met.
Patient Experience & Stakeholder Communication
Support the delivery of high-quality patient care through effective coordination of operational processes and communication pathways.
Act as an escalation point for patient, clinician and operational queries, ensuring issues are resolved promptly and professionally.
Assist with complaint management processes, ensuring concerns are investigated thoroughly and resolved appropriately.
Maintain effective communication between operational teams, clinicians and senior management to support seamless service delivery.
Governance, Compliance & Risk Management
Support compliance with safeguarding, GDPR, information governance and regulatory requirements.
Maintain oversight of operational records and data accuracy, ensuring information is managed securely and appropriately.
Assist with incident reporting, audits and quality improvement initiatives to support clinical governance and operational excellence.
Identify operational risks and support the implementation of mitigation strategies to maintain safe and effective service delivery.
Data Analysis & Performance Reporting
Support the collection, analysis and reporting of operational performance data.
Monitor service KPIs and performance metrics, identifying trends and opportunities for improvement.
Assist with workforce reporting, referral monitoring and operational data requests from senior management and external stakeholders.
Support data-driven decision making and continuous improvement initiatives across the service.
About You
We are looking for someone who is an experienced and confident operational leader with excellent organisational skills and the ability to support teams within a fast-paced healthcare environment.
You will be highly organised, detail-oriented and comfortable managing multiple priorities simultaneously. You will have strong communication skills and the confidence to support staff, patients and clinicians while maintaining a professional and solutions-focused approach.
You will be passionate about delivering high-quality services, supporting team development and contributing to a positive and collaborative workplace culture.
Essential
Previous experience in a supervisory, team leader or management position within a similar industry.
Experience working within a fast-paced operational environment.
Strong organisational and workload management skills.
Excellent communication and interpersonal abilities.
Experience supporting or managing team performance.
Strong analytical and problem-solving skills.
Ability to interpret data and identify trends.
Proficiency in Microsoft Office and business systems.
Understanding of confidentiality, safeguarding and professional standards.
Desirable
Experience within healthcare, clinical services or a regulated environment.
Experience managing operational teams.
Knowledge of GDPR and information governance requirements.
Experience producing operational reports and performance data.
Experience supporting service improvement or change initiatives.
Understanding of autism diagnostic pathways or healthcare service delivery.
Why Join KT Healthcare?
KT Healthcare is a founder-led, values-driven organisation with a strong social purpose at its core. We are committed to delivering high-quality, accessible healthcare services that genuinely improve lives, particularly across neurodevelopmental and specialist pathways.
Our culture is collaborative, ambitious and grounded in integrity. As a growing family-run business, we combine entrepreneurial pace with a strong sense of accountability and care for both the people we support and our internal team. Decisions are made with purpose, and senior leaders are closely involved in shaping the direction of the organisation.
Benefits
Salary: Competitive, dependent on experience.
Generous annual leave entitlement – 28 days plus Bank Holidays.
Employee Assistance Programme – 24/7 support.
Private Medical Insurance after probation completion.
Company Sick Pay.
Contributory Pension Scheme.
Ongoing training and development opportunities.
Festive Days off at Christmas time.
