Patient services team leader Work, Jobs in Bognor Regis, Wsx (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Worthing
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
5d
Bank Team Leader at Glebe House
Shaw Healthcare —Southbourne
- £15.36 - £16.00 an hour
- Care plans
- Leadership
12d
Counsellor / Counsellor (Development Role)
Sussex Community NHS Foundation Trust —Chichester
- £39,959 - £56,515 a year
- Part-time
- Flexible schedule
6d
Urgent Care Practitioner
Sussex Partnership NHS Foundation Trust —Chichester
- £39,959 - £48,117 a year
- Part-time
- Travel
- Acute care
- Relocation assistance
- Employee assistance programme
11d
Junior Data Administrator
KT Healthcare —Chichester
- £25,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
13d
Therapeutic Support Worker
Keys Children —Denmead
- £14.45 an hour
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Apprentice Lead Adult Care Worker
Egalite Care Ltd —Worthing
- £20,475 an hour
- Full-time
- In-person
- Communication skills
Quick apply
2h
Weekend Receptionist | £13.27
Guild Care —Worthing
- £13.27 an hour
- Weekends only
- Customer service
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Administration Manager
Alliance Medical Ltd —Portsmouth
- £33,000 - £35,000 a year
- Full-time
- Contracts
- IT
- Communication skills
Quick apply
13d
Teaching Assistant
masterclass —Brighton
- £93 - £98 a day
- Full-time
- Childcare
- Working with children
- In-person
Quick apply
5d
Dementia Care Assistant | £13.66ph
Guild Care —Worthing
- £13.66 - £15.03 an hour
- Weekend availability
- No experience needed
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Speech & Language Therapist
Sussex Community NHS Foundation Trust —Chichester
- £32,073 - £39,043 a year
- Full-time
- Communication skills
5d
Nights Dementia Care Assistant | £14.34ph
Guild Care —Worthing
- £14.34 - £15.03 an hour
- Weekend availability
- No experience needed
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Quality and Governance - Primary Care
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Lee-on-the-Solent
- £66,582 - £77,368 a year
- Full-time
- Master's degree
- Leadership
6d
Operational Transformation Implementation Manager
Sussex Community NHS Foundation Trust —Brighton and Hove
- £66,582 - £77,368 a year
- Full-time
- Human resources
5d
Administrator
Alliance Medical Ltd —Portsmouth
- £27,976 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
CBT Therapist
Sussex Community NHS Foundation Trust —Chichester
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Leadership
- Flexible schedule
6d
Infection Prevention Practitioner
IWT PHU Single Corporate Service —Portsmouth
- £24,937 - £26,598 a year
- Full-time
- Microsoft Outlook
- Hospital
- Microsoft Office
Quick apply
1h
Medical Science Liaison I, Specialties(Northeast)
GeneDx —Portsmouth
- £150,000 - £165,000 a year
- Remote
- Doctoral degree
- Sales
- Public speaking
- Employee stock purchase plan
- Annual leave
6d
Salaried General Practitioner
Practice Plus Group IUC —Brighton and Hove
- £75 - £90 an hour
- Weekend availability
- IT
- Communication skills
- Employee discount
- Flexible schedule
4d

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Worthing

Quick apply

Job details

Permanent
£42,000 a year
5 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Sussex?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

patient services team leader jobs in bognor regis, wsx

Freedom to Speak Up Guardian

Bank Team Leader at Glebe House

Counsellor / Counsellor (Development Role)

Urgent Care Practitioner

Junior Data Administrator

Therapeutic Support Worker

Apprentice Lead Adult Care Worker

Weekend Receptionist | £13.27

Administration Manager

Teaching Assistant

Dementia Care Assistant | £13.66ph

Speech & Language Therapist

Nights Dementia Care Assistant | £14.34ph

Head of Quality and Governance - Primary Care

Operational Transformation Implementation Manager

Administrator

CBT Therapist

Infection Prevention Practitioner

Medical Science Liaison I, Specialties(Northeast)

Salaried General Practitioner

I want to receive the latest job alerts for patient services team leader in bognor regis, wsx

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