Join our team at Norton Grange part of the Warner Hotels Group. Set within magnificent grounds, Norton Grange is part of the Warner Hotels Group. It’s a beautiful, coastal, 202-bedroom chalet village with a theatre, purpose-built leisure facilities, a restaurant, and award-winning gardens that feature beautiful views of the Solent. It’s close to the port of Yarmouth on the Isle of Wight
Looking to take the next step in your leisure career?
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
At Warner Hotels, we’re more than just a place to stay, we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.
As Operational Support Coordinator, you’ll play a crucial role in bringing that magic to life.
Role Purpose:
The Operational Support Coordinator ensures the smooth running of hotel operations by managing critical administrative, compliance, and people-focused processes. The role supports payroll, labour planning, licensing, and compulsory training with accuracy and consistency, while also coordinating onboarding, duty management, and wellbeing initiatives.
Acting as a central link between managers, senior leaders, and the General Manager, the position provides continuity of service and clear communication across the hotel.
Distinctively, the Coordinator champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration. By combining operational discipline with team support and community involvement, the role strengthens both day-to-day performance and long-term culture.
Responsibilities:
Payroll & Workforce Administration
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Ensure timely and accurate payroll completion in line with schedules
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Manage payroll queries, family leave processing, and additional payments
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Monitor compliance with the Working Time Directive and support labour planning, including rota oversight, senior leader challenges, and GM approvals
Operational Coordination
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Coordinate duty manager shifts and rosters to ensure continuity of service
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Support the Live-in team and manage uniform ordering, stationery supplies, postage, and petty cash
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Lead internal communications, update noticeboards, and act as a central point of contact across departments
Compliance & Governance
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Maintain licensing compliance and oversee compulsory Health & Safety training requirements
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Support drug testing through the in house solution and manage Data Subject Access Requests
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Ensure First Aid and Mental Health First Aid compliance across the team
Onboarding & Team Engagement
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Coordinate onboarding activities to provide a smooth induction experience for new starters
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Drive team wellbeing initiatives, engagement programmes, and recognition schemes such as “Glow Getters”
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Support “Team Voice” forums and community engagement activities, including voucher prizes and school partnerships
Culture & Values
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Champion company values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering collaboration across the hotel
Behaviours and Essential Skills
Functional Knowledge
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Strong understanding of payroll processes, labour planning, and workforce management systems
- Knowledge of HR policies and procedures, including family leave, onboarding, and employee wellbeing initiatives
- Familiarity with compliance requirements such as licensing, Health & Safety, First Aid, and Mental Health First Aid
Cross Departmental Knowledge
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Broad awareness of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Live-in team coordination
- Understanding of how operational support impacts guest experience, team engagement, and financial performance
- Ability to work across departments to ensure smooth communication and alignment with General Manager and senior leaders
Business & Community Awareness
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Knowledge of internal communications practices and employee engagement tools (e.g., Glow getters, Team Voice)
- Awareness of community engagement initiatives and their role in strengthening the hotel’s reputation
- Basic financial awareness to support cost control (e.g., petty cash, uniform and stationery ordering) without direct P&L responsibility
Operational Excellence
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Ability to prioritise and manage multi-stream workloads in a fast-paced hotel environment
- Strong planning and organisational skills to ensure timely delivery of payroll, compliance, and rota processes
- Sound problems solving skills with the initiative to resolve issues independently
Collaboration & Communication
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Excellent relationship building skills to foster cross team collaboration and support senior stakeholders with confidence
- Clear and effective communication, with the ability to translate complex information into simple, digestible language
- Confidence in presenting to groups and facilitating discussions that engage and inform
Technical Skills
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Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Experience with HR and workforce management systems (e.g., Element suites or equivalent)
- Basic project management skills to support operational initiatives and process improvements
Leadership & Development
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Capability to coach and facilitate team learning, supporting onboarding and wellbeing initiatives
- Commitment to embedding company values (Guest Hearted, Limitless Thinking, Owning Our Impact, Winning as One) in daily practice
Essential Experience
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Previous experience in an operational, HR, or administrative support role, ideally within hospitality or a service driven environment
- Strong organisational skills with the ability to prioritise multi stream workloads and meet deadlines
- Confidence in working with senior stakeholders and collaborating across multiple departments
- Good general education (A-Level or equivalent)
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with workforce management/HR system
Ready to discover your glow?
Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [email protected]
Please note: Unsolicited CV’s from agencies will not be considered
