At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive. 
By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.
With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers. 
MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.
With us, you’ll grow, find your flow , and make a lasting difference in your career, your team, and your impact. 
As Head of Enterprise Account Management, you will lead a high-performing Account Director team responsible for driving growth across MHR’s Enterprise customer base and strategic partner network. You will own the execution of annual sales targets, ensuring strong performance across retention, expansion, and customer satisfaction.
This is a senior leadership role for someone experienced in enterprise SaaS environments who can balance commercial accountability with strategic customer engagement. You will set clear direction for your team, embedding disciplined account planning, strong pipeline management, and a consistent focus on delivering measurable customer value. You will also play a key role in shaping how MHR builds and maintains long-term, transformational partnerships with its most strategic customers.
You will lead and develop a team of Account Directors, supporting them to execute high-quality account strategies and achieve performance excellence across their portfolios. Through regular 1:1s, coaching, and structured development planning, you will build capability and ensure consistent application of best practice across account management, forecasting, and stakeholder engagement.
Working closely with Customer Success, Sales, Marketing, Pre-Sales, Consultancy, and Product teams, you will foster a highly collaborative environment focused on customer outcomes. You will ensure robust account governance, strong executive-level relationships, and consistent customer engagement through Quarterly Business Reviews and ongoing strategic touchpoints.
Your leadership will directly influence revenue growth, customer retention, and the long-term success of MHR’s Enterprise business. You will drive expansion through cross-sell and upsell opportunities, ensuring customers fully realise the value of MHR’s solutions while aligning with their strategic transformation priorities.
By embedding strong account planning disciplines, improving pipeline health and forecasting accuracy, and promoting best practice methodologies such as MEDDPICC, you will elevate commercial performance across the team. You will also ensure customers benefit from clear, value-led engagement, including joint vision roadmaps and structured QBRs that demonstrate ROI and strategic alignment.
Through proactive leadership and cross-functional collaboration, you will ensure MHR consistently delivers exceptional customer experience, strengthens executive relationships, and accelerates sustainable enterprise growth.
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
- Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
- 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
- Enhanced Family leave
- My MHRewards offering discounts at over 900 retailers
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
- On-site subsidised restaurants offering a variety of fresh meals daily
Opt-in benefits schemes such as private medical insurance and dental coverage
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We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
At MHR, we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.
Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.
If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.
