Guest service agent Work, Jobs in Bolton, Gtm (with Salaries)

Lounge Services Team Member Host - FULL TIME - Manchester Airport
Swissport International AG —Manchester
- £13.75 an hour
- Full-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
1d
Housekeeper
Merchant Taylors’ Hall —Manchester
- From £29,120 a year
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Academy Activity Assistants (Casual)
Manchester United —Manchester
- Part-time
- First Aid Certification
- Organisational skills
- Communication skills
9d
Part Time Housekeeping Team Member
Holiday Inn Express Wigan —Wigan
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Cleaning
- Employee discount
Quick apply
6h
Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Guest Services Assistant
Valor Hospitality —Manchester
- £13.07 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
14d
Senior Guest Services Manager
Holiday Inn Express Manchester Arena —Manchester
- £30,313 a year
- Nights as needed
- Hospitality
- Hotel
- Front desk
- Store discount
- Employee discount
Quick apply
14d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Group Sales Manager
Manchester Portland Hotel By Sunday —Manchester
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
10d
Personal Assistant / Senior Property, Business & Media Administrator
Bricks to Riches —Manchester
- £13 - £15 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply

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guest service agent jobs near bolton, gtm

Lounge Services Team Member Host - FULL TIME - Manchester Airport

Swissport International AG -
Manchester

Apply Now

Job details

Permanent | Full-time
£13.75 an hour
1 day ago

Benefits

Free parking
Company pension
Employee assistance programme

Qualifications

Hospitality
Computer literacy
Microsoft Office
Communication skills

Full job description

Overview:

Job Title: Customer Service Agent

Company: Swissport

Location: Manchester Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Salary: £13.75 per hour,

Introduction of a Night Shift Allowance of 0.85ph with hours worked between 23:59pm - 06:00am.

About the Company:

At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

About the Role:

As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities:

Key Responsibilities:

All hosts will be multi skilled and will operate throughout the lounge:

Reception:

Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
Managing capacity at peak times to maximise the throughput of guests.
Bid farewell to guests on their departure to optimise the chance of return custom.

Food and Beverage:

Working as a team to ensure all food and beverage offerings are continually available and well presented.
Ensure the food self-service and bar areas are presented in a professional and clean manner
Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
Guide guests to food and drink options available including knowledge of dietary and allergen information.
Replenish stock levels when required.

General Host:

Responsible for clearing and cleaning of tables when guests vacate.
Maintain high levels of organisation and cleanliness within the lounge at all times.
Be available to respond to guest questions or comments using high levels of customer service.

Back of house:

Assist with stock delivery and rotation.
Waste away services following recycling procedures.
Loading and unloading of the dishwasher.
Restocking of cleaned crockery and dishes.
Maintaining high levels of hygiene in all areas

Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications:

Qualifications:

Background in hospitality or customer services with high levels of customer interaction.
Excellent communication skills, written and verbal.
Good numerical skills with a keen eye for attention to detail.
Computer literate, including using payment machines and Microsoft office.
Ability to work as part of a team or be self-motivated to complete tasks.
Ability to follow processes and procedures and to apply flexibility when required.
Additional languages desirable.
Flexible to work shifts covering 0330 – 2100, 7 days a week

Benefits:

Free parking whilst at work.
Industry recognised food safety training and qualifications to FSA L2.
Industry recognised CPD opportunities with the Aspire Hospitality Academy.
Comprehensive Employee Recognition scheme.
Free meals and soft drinks during shifts.
Uniform provided.
Swissport pension scheme with ability to self-contribute.
24-hour employee assistance programme
Discounted retail – Varies by Airport Outlet.
Discounted access to Aspire lounge network for family and friends.
Potential for placements to other Lounges within the network.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Apply Now

Refine Your Search

guest service agent jobs in bolton, gtm

Lounge Services Team Member Host - FULL TIME - Manchester Airport

Housekeeper

Academy Activity Assistants (Casual)

Part Time Housekeeping Team Member

Reservations Agent

Guest Services Assistant

Senior Guest Services Manager

General Manager

Group Sales Manager

Personal Assistant / Senior Property, Business & Media Administrator

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