Emergency call centre Work, Jobs in Bolton (with Salaries)

Call Handler
Sanctuary LumaLiving —Cheadle
- £14.49 an hour
- English
- Databases
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
[6895] Control Room Operator
National Highways —Newton-le-Willows
- Up to £37,762.50 a year
- Typing
- Communication skills
3d
ICC Resilience Manager
North West Ambulance Service NHS Trust —Bolton
- £57,528 - £64,750 a year
- Full-time
4d
Event Doctor
St John Ambulance —Manchester
- Patient care
Emergency Medical Technician / AAP
UK Event Medical Services Limited —Preston
- Weekend availability
- Paid training
Quick apply
Transport Administration/Clinical Support Worker
The Christie NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Part-time
- Hospital
- Databases
- Patient care
4d
Assistant Director (Preparedness, Prevention & Partnerships)
GMCA —Manchester
- £73,896 - £82,840 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Travel
- In-person
11d
Risk and Assurance Lead (Resilience)
GMCA —Manchester
- £49,282 - £53,460 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
9d
Strategic Policy Lead (Place and Infrastructure Resilience)
GMCA —Manchester
- £54,495 - £59,113 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
11d
Head of Business Assurance - Op or Non-Op
Ministry of Justice —Leyland
- £50,001 - £60,001 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Team management
- Annual leave
3d
Fire & Building Safety Officer
Rochdale Boroughwide Housing —Rochdale
- £44,535 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Care Operations Manager - French
Deliveroo —Manchester
- Full-time
- CRM software
- Communication skills
- Analytics
- Annual leave

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emergency call centre jobs near bolton

Call Handler

Sanctuary LumaLiving -
Cheadle

Quick apply

Job details

£14.49 an hour

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
English
Databases
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Call Handler

Eden Point, Three Acres Lane, Cheadle, Cheshire, SK8 6RL

£14.49 per hour

15 hours per week, weekend working

Be the quiet support behind life’s delightful routines

Hi, hello, bonjour, cześć, hallo, bună, merhaba!

However you say hello, you’ll find a warm welcome at Sanctuary LumaLiving. We’re excited to welcome a new Call Handler to our team, where we focus on the small, everyday interactions that help people feel supported, confident and connected.

You’ll join a warm, community-focused team supporting our customers to keep living life confidently with our assistive technology. We value what makes you unique, and the impact you have on the people we support. We’ll equip you with the right tools to help you build confidence in your role, with plenty of development opportunities that keep you moving forward.

We’re proud to be part of the Sanctuary Supported Living family, recognised as the 2025 Housing with Care Employer of the Year. As a not-for-profit organisation, we reinvest in our people and our services, creating an environment where you can learn, develop and be part of something meaningful.

Your role

Undertaking responsive and proactive call handling that feels calm and clear
Responding to emergency calls with reassurance and steady confidence
Keeping data systems and customer records up to date
Offering a warm, high-quality service every time
Working in a hybrid way after six months

(If you have experience as a Contact Centre Advisor, Customer Service Advisor, Emergency Call Handler or supporting people over the phone, we’d love to hear from you).

Your skills

Experience in a similar customer focused role
Strong communication and listening that helps people feel heard
Organisational skills that support smooth, timely work
Basic understanding of information systems and databases
Excellent spoken and written English skills, with the ability to communicate with our customers in a clear, calm and professional way
GCSE Grade C (or equivalent) in English and Maths

Your rewards

You deserve more than the basics. That’s why, alongside 31 days’ annual leave pro rata (rising to 36, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

Bank holiday enhancements, for any bank holidays you’re scheduled to work
Health and wellbeing support, including virtual GP appointments and access to everyday advice and short-term counselling with our Employee Assistance Programme
Company-paid life insurance
Parental leave arrangements, paid volunteering days, and an annual leave purchase scheme
Company-funded training and ongoing career development opportunities
Flexible working options and an inclusive culture where everyone belongs, including our Youth Panel, PRISM, Disability, Race Equality and Parent networks
Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to bring everyday confidence to life? Apply today and start a role where your warmth, clarity and curiosity can make a real difference. Explore our values, culture, and team stories at www.sanctuary-lumaliving.co.uk/jobs or follow us on socials.

Before you apply

We can only accept applications from individuals with the right to work in the UK
All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch
Internal candidates should apply via their internal careers account
We may close this advert early, so please apply as soon as possible

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary LumaLiving is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Quick apply

Refine Your Search

emergency call centre jobs in bolton

Call Handler

[6895] Control Room Operator

ICC Resilience Manager

Event Doctor

Emergency Medical Technician / AAP

Transport Administration/Clinical Support Worker

Assistant Director (Preparedness, Prevention & Partnerships)

Risk and Assurance Lead (Resilience)

Strategic Policy Lead (Place and Infrastructure Resilience)

Head of Business Assurance - Op or Non-Op

Fire & Building Safety Officer

Care Operations Manager - French

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