Senior pensions officer Work, Jobs in Bolton (with Salaries)

Dispute Resolution Officer
Marshall Motor Group —Bolton
- Up to £40,000 a year
- Monday to Friday
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
Senior Commercial Officer - Customer
Rolls-Royce SMR —Warrington
- £42,000 - £55,150 a year
- Full-time
- Hybrid work
- Microsoft Word
- Presentation skills
- Continuous improvement
14d
Senior Recoveries Case Handler
Clear Business —Sale
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- CRM software
- Negotiation
- Free parking
- Annual leave
Quick apply
Senior Grants Officer
Cheshire Community Foundation —Warrington
- Up to £35,000 a year
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Free parking
Quick apply
7d
Senior Administrative Officer - Public Protection
HM Prison & Probation Service —Blackburn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Contract Support Officer - Preston
HM Prison & Probation Service —Preston
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Presentation skills
- Annual leave
13d
Change Delivery Officer
HALTON BOROUGH COUNCIL —Farnworth
- £42,839 - £46,142 a year
- Free parking
- Employee assistance programme
Senior Housing Officer (known as Neighbourhood Services Manager)
Great Places Housing Association —Knutsford
- £34,795 - £36,626 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
Data Lead Officer - Changing Futures
Knowsley Council —Knowsley
- £42,839 - £44,075 a year
- Temporary
- Hybrid work
- Analysis skills
- Presentation skills
- Leadership
- Flexible schedule
Commercial Officer - Customer
Rolls-Royce SMR —Warrington
- £30,000 - £39,400 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Travel
14d
Information Governance Officer
Trafford Council —Trafford
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Work from home
5d
Revenues & Benefits Systems & Compliance Lead Officer
West Lancashire Borough Council —Ormskirk
- £44,075 - £47,181 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Manchester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Work from home
Business Performance and Improvement Officer
Your Housing Group —Warrington
- £35,000 a year
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Commissioning Officer
Trafford Council —Trafford
- £44,075 - £47,181 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Work from home
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
Quick apply
Senior Probation Officer
HM Prison & Probation Service —Ashton-Under-Lyne
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Local Governance Support Officer
Star Academies —Blackburn with Darwen
- £28,598 - £31,022 a year
- Writing skills
- Communication skills
- School
Technical Support Officer (Service Support)
Lancashire County Council —Preston
- £32,061 - £36,363 a year
- Full-time
- Budgeting
- Annual leave
- Employee assistance programme
Business Support Officer
UK Health Security Agency —Manchester
- £25,651 - £27,220 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
13d

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senior pensions officer jobs near bolton

Dispute Resolution Officer

Marshall Motor Group -
Bolton

Quick apply

Job details

Permanent
Up to £40,000 a year

Benefits

Annual leave
Company pension
Employee discount
Life insurance
Referral programme

Qualifications

Financial Conduct Authority guidelines
Report writing
Report generation
Computer literacy
Stakeholder liaison
Complaint handling
Compliance management
Customer interaction
Root cause analysis
Communication skills
Corporate regulatory compliance oversight
Time management
Analytics

Full job description

About The Role

Complaints Handler

Marshall Motor Group - Bolton (one day a week in office)

Up to £40,000 per annum, depending on experience; 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car purchase, servicing & more; Access to exclusive shopping and lifestyle perks.

Full-time | 40 hours per week | Monday - Friday

Drive your career with a fantastic Motor Group, that’s known for more than just the brands it represents.

At Marshall Motor Group, we’re offering an exciting opportunity for a confident Dispute Resolution Officer to join one of the UK’s most trusted and innovative automotive retailers. The Dispute Resolution Officer plays a critical role in ensuring customer satisfaction and regulatory adherence by managing complaints effectively, promoting a culture of compliance, and supporting continuous improvement across the business.

Reporting into the Compliance Manager, the Dispute Resolution Officer will take ownership of the end-to-end complaint process for Marshall Motor Group and ensure the business remains compliant with all relevant regulations.

In this role:·

Take ownership of customer complaints, ensuring fair, timely, and customer‑focused outcomes
Provide regular, clear updates to customers throughout the complaint lifecycle
Deliver excellent customer service and efficient complaint resolution in line with regulatory and internal expectations
Acknowledge, investigate, and respond to complaints in accordance with relevant regulations and frameworks
Manage and embed the Complaints Management Framework across the business
Maintain complaints training (e‑learning and face‑to‑face) and monitor completion rates
Review and maintain complaint‑related policies, procedures, and documentation
Ensure accurate organisation and maintenance of complaint records
Compile and submit data for FCA / RegData and other required reporting
Identify risks, trends, root causes, and areas for improvement, escalating findings to the Compliance Manager and wider business
Promote a positive compliance culture and support adherence to policies and procedures
Support the Compliance Manager in ensuring ongoing regulatory compliance
Act as a key liaison with customers, colleagues, lenders, regulators, and senior management
Stay up to date with relevant regulations, guidance, and best practice
Carry out ad‑hoc duties as required

We're looking for:

Proven experience in a complaints handling role within an FCA‑regulated financial services environment
Strong knowledge of FCA regulations, particularly CONC, DISP, GDPR, and the wider regulatory framework
Understanding of consumer finance and/or general insurance, with retail experience (motor trade preferred)
Experience liaising with the Financial Ombudsman Service and preparing FCA RegData complaint returns
Ability to interpret regulatory requirements and communicate them clearly across the business
Experience compiling reports, including root cause and trend analysis, with actionable recommendations
High level of IT literacy, including producing quality reports in Excel and analysing large data sets
Strong organisational, time‑management, and workload‑prioritisation skills
Excellent written and verbal communication, attention to detail, and accuracy
Analytical, problem‑solving mindset with a proactive, pragmatic, can‑do attitude
Self‑motivated and able to promote a positive compliance culture
Knowledge of FCA Discretionary Commission Arrangements investigation and related Supreme Court case
Knowledge of Consumer Duty desirable

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

In return to your commitment to us, we will offer you:

Career development: Succession planning, with Constellation Automotive leadership training.
Financial security: Life insurance, contributory pension.
Exclusive perks: Discounts and rewards via a dedicated employee platform.
Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Quick apply

Refine Your Search

senior pensions officer jobs in bolton

Dispute Resolution Officer

Senior Commercial Officer - Customer

Senior Recoveries Case Handler

Senior Grants Officer

Senior Administrative Officer - Public Protection

Contract Support Officer - Preston

Change Delivery Officer

Senior Housing Officer (known as Neighbourhood Services Manager)

Data Lead Officer - Changing Futures

Commercial Officer - Customer

Information Governance Officer

Revenues & Benefits Systems & Compliance Lead Officer

Operational Support Officer

Business Performance and Improvement Officer

Commissioning Officer

Head of Data Protection

Senior Probation Officer

Local Governance Support Officer

Technical Support Officer (Service Support)

Business Support Officer

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