1st line support Work, Jobs in Bonnybridge, Fal (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Digital Applications - Trainee IT User Provisioning - Modern Apprenticeship
NHS Scotland —Bothwell
- £29,103 - £31,409 a year
- Call to connect
- No experience needed
- IT
- Communication skills
7d
Technical Auditor - Join a Growing National Team!
BRE —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- Communication skills
- Free parking
Network and Systems Engineer
DFYNE —Uddingston
- Full-time
- Time management
- Free parking
- Annual leave
Service Desk Administrator
March —Glasgow
- £0.01 a year
- Windows
- Analysis skills
- Communication skills
Quick apply
6d
Digital Support Apprentice
QA Apprenticeships —Livingston
- £18,000 a year
- Full-time
- Microsoft Excel
- Communication skills
12d
Document Production Specialist
TLT —Glasgow
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
My Repairs Advisor
The Wheatley Group —Glasgow
- £32,458 - £35,620 a year
- Temporary
- Communication skills
- Employee assistance programme
18h
2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Technical Auditor - Join a Growing National Team!
BRE Group (Building Research Establishment) —Glasgow
- £35,301 a year
- Hybrid work
- Microsoft Office
- No degree
- In-person
- Free parking
IAM Practitioner
Computershare —Edinburgh
- Full-time
- Analysis skills
- Work from home
Deputy Manager
Xcite West Lothian Leisure —Bathgate
- £34,743.01 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
7d
Senior Information and Cyber Security Officer
The Scottish Government —Glasgow
- Full-time
- Hybrid work
- Presentation skills
22h
I.T. Systems Engineer
Optos —Dunfermline
- Hybrid work
- Computer networking
- Communication skills
Locum Consultant Cardiologist
NHS Scotland —Wishaw
- £111,430 - £148,064 a year
- Full-time
- University
13d
HEALTH & SAFETY MANAGER
ES Global —Glasgow
- Weekend availability
- Remote
- Communication skills
Quick apply
Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President
BNP Paribas —Glasgow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
- Employee assistance programme
Senior IT Engineer - T3
Redsquid Communications —Glasgow
- Full-time
- Azure
- Computer Science
- Business
Quick apply
Speech and Language Therapist - Speech and Language Therapy
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Weekend availability
- Hospital
- Administrative experience
- Annual leave
- Employee assistance programme
6d
Vehicle Maintenance Technician
FedEx EU —Glasgow
- £21.70 an hour
- Full-time
- Maintenance
- Driving
- Welding
- Free parking
- Employee assistance programme

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

Refine Your Search

1st line support jobs in bonnybridge, fal

Regional IT Support Specialist

Digital Applications - Trainee IT User Provisioning - Modern Apprenticeship

Technical Auditor - Join a Growing National Team!

Network and Systems Engineer

Service Desk Administrator

Digital Support Apprentice

Document Production Specialist

My Repairs Advisor

2nd Line Technical Engineer

Technical Auditor - Join a Growing National Team!

IAM Practitioner

Deputy Manager

Senior Information and Cyber Security Officer

I.T. Systems Engineer

Locum Consultant Cardiologist

HEALTH & SAFETY MANAGER

Model Risk Governance and Oversight, Market Abuse Surveillance - Vice President

Senior IT Engineer - T3

Speech and Language Therapist - Speech and Language Therapy

Vehicle Maintenance Technician