Customer service manager Work, Jobs in Bonnyrigg, Mln (with Salaries)

Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £40,000 - £55,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
5d
Regional Operations Manager
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Regional Manager
Compass Group —Edinburgh
- £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Front Desk Night Manager
Virgin Hotels —Edinburgh
- Full-time
- English
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Guest Service Manager
Hotel Indigo - Edinburgh —Edinburgh
- £29,500 a year
- Full-time
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
12d
Anthropologie Service and Selling Manager - Edinburgh, Scotland
Anthropologie —Edinburgh
- Full-time
- Sales
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Galashiels
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Team Leader
Card Factory —Dalkeith
- £13 an hour
- Leadership
Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Edinburgh
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Counter Manager - Edinburgh Straiton
Benefit Cosmetics UK —Loanhead
- Part-time
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Front Office Manager
ACCOR —Edinburgh
- £34,374.60 a year
- Full-time
- Hotel
- Driving
- Communication skills
- Employee assistance programme
- Sick pay
Group Manager
Joup Pret —Edinburgh
- £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
HR & Training Manager
Le Monde Hotel —Edinburgh
- £32,000 - £35,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
9d
Business Development Manager (BDM) - Livingston - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Livingston
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Linlithgow
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior CX Manager - Saving
Standard Life —Edinburgh
- Up to £75,000 a year
- Financial services
- Annual leave
3d
Housing and Communities Manager
Link Group Limited —Livingston
- £56,644 - £62,229 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
13d
Front Office Manager
IBIS —Edinburgh
- £34,374.60 a year
- Full-time
- Hotel
- Driving
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
Performance Marketing Manager (Paid Ads)
Druids Golf Ltd —Newbridge
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Work from home
Quick apply
6d
Senior Manager, Customer Success — Power & Tech
Wood Mackenzie Limited —Edinburgh
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply

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Internal Sales Manager

The Edinburgh Boiler Company -
Dalkeith

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
5 days ago

Benefits

Company pension

Qualifications

CRM software
Management
Sales
Administrative experience
Analysis skills
Continuous improvement
Sales pipeline
Organisational skills
Phone etiquette
Business coaching
Leadership
Communication skills

Full job description

Sales Manager - Lead the Team. Drive Growth. Shape the Future.

At The Edinburgh Boiler Company, we're entering an exciting new chapter.

Over the last decade, we've built a reputation as one of Scotland's most trusted home energy companies, helping thousands of customers create warmer, greener and more energy-efficient homes. Today, we're recognised as one of the UK's leading heating and renewable energy businesses, with a 4.9-star Trustpilot rating from more than 2,600 customers and recognition as the UK's No.1 Contractor at the H&V News Awards.

Now we're building for the future.

As we continue to expand across boilers, solar, battery storage, heat pumps and wider home energy solutions, we're looking for an ambitious Sales Manager to lead our Internal Sales and Customer Success function.

This is not a role for someone who simply manages a team.

We're looking for someone who can build capability, drive performance, improve conversion rates, and create a culture of accountability, coaching and continuous improvement.

Reporting directly to the Sales Director, you will lead a team of Sales Executives while owning the performance of our internal sales operation.

You will oversee lead management, pipeline performance, customer follow-up, referral generation and existing customer growth, ensuring every opportunity is maximised and every customer receives an exceptional experience.

You'll play a key role in helping us achieve our next stage of growth by increasing lead-to-sale conversion, improving CRM discipline, strengthening customer engagement and embedding a high-performance sales culture.

What You'll Be Responsible For

Leading a High-Performing Team

Coaching, developing and motivating Sales Executives to achieve and exceed targets
Conducting regular one-to-ones, performance reviews and call coaching sessions
Building capability through training, feedback and structured development
Creating a culture of accountability, ownership and continuous improvement

Driving Sales Performance

Managing the full internal sales pipeline through Pipedrive
Monitoring conversion performance and identifying opportunities for improvement
Ensuring every lead has a clear next action and outcome
Driving lead-to-sale conversion across multiple product lines

Delivering an Exceptional Customer Journey

Ensuring every customer interaction reflects EBC's values and service standards
Managing lost opportunity recovery and customer re-engagement activity
Supporting referral generation and customer loyalty initiatives
Working closely with operational teams to ensure seamless customer handovers

Using Data to Drive Decisions

Producing meaningful sales reports and performance insights
Monitoring KPIs, pipeline health and CRM compliance
Identifying trends, bottlenecks and opportunities for growth
Supporting strategic decision-making through accurate reporting and analysis

What We're Looking For

You'll be an experienced sales leader with a passion for coaching people and delivering results.

You'll be commercially minded, highly organised and comfortable working in a fast-paced environment where performance, customer experience and continuous improvement are equally important.

Essential Experience

Previous experience leading or managing a sales team
Strong track record of achieving and improving sales performance
Experience managing sales pipelines and CRM systems
Ability to coach, motivate and develop high-performing teams
Strong analytical skills with the ability to use data to improve performance
Excellent communication and stakeholder management skills

Desirable Experience

Experience within renewables, home improvement, construction, utilities or a related sector
Knowledge of solar, battery storage, heat pumps or heating systems
Experience with Pipedrive or similar CRM platforms
Experience working within a growing SME environment
Why Join EBC?

This is a chance to join a business with momentum, ambition and a clear vision for the future.

You'll work alongside a leadership team committed to investing in people, developing talent and building a business that customers trust and employees are proud to be part of.

You'll have genuine influence, the opportunity to shape how the sales function operates, and a clear pathway for future career progression as the business continues to grow.

Our Values

People First
We care about our customers, our colleagues and the communities we serve.

One Team, One Company
We collaborate, support each other and win together.

Unequivocal Safety
We never compromise on safety, quality or doing the right thing.

Ready to Apply?

If you're a driven sales leader who enjoys developing people, improving performance and making a genuine impact, we'd love to hear from you. Please send you CV and cover letter to;

[email protected] & [email protected]

Pay: £40,000.00-£55,000.00 per year

Benefits:

Company pension

Experience:

Sales: 5 years (required)
Leadership: 3 years (required)
Pipedrive: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in bonnyrigg, mln

Internal Sales Manager

Regional Operations Manager

Regional Manager

Front Desk Night Manager

Guest Service Manager

Anthropologie Service and Selling Manager - Edinburgh, Scotland

Business Development Manager (BDM) - Circa 41k Package - 53k OTE Uncapped

Team Leader

Business Development Manager (BDM) - Edinburgh - Circa 41k Basic - 53k OTE Uncapped

Counter Manager - Edinburgh Straiton

Front Office Manager

Group Manager

HR & Training Manager

Business Development Manager (BDM) - Livingston - Circa 41k Basic - 53k OTE Uncapped

Business Development Manager (BDM) - Linlithgow - Circa 41k Basic - 53k OTE Uncapped

Senior CX Manager - Saving

Housing and Communities Manager

Front Office Manager

Performance Marketing Manager (Paid Ads)

Senior Manager, Customer Success — Power & Tech

I want to receive the latest job alerts for customer service manager in bonnyrigg, mln

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