Operations lead Work, Jobs in Bonnyrigg, Mln (with Salaries)

Technology Operations Lead
HBNL —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- IT
Quick apply
10d
Shipbuilding Operations Strategy Lead
Babcock International —Dunfermline
- Full-time
- Project management
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Team Leader - Operations
36T Hub Intl —Edinburgh Airport
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Operations delivery lead - Pension
SECCL —Edinburgh
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Leadership
- Tax experience
- Employee discount
12d
Regional Workplace Operations Hub Lead – UK North and Nordics - Vice President
BlackRock Investments —Edinburgh
- Hybrid work
- English
- In-person
- AI
- Work from home
Lead Consultant (Car Parking Strategy & Operations)
Fife Council —Glenrothes
- £47,604.34 - £57,196.54 a year
- Full-time
- Communication skills
- Employee discount
Team Manager
Fox's Burton's Companies —Livingston
- Night shift
- Bakery
- Leadership
Lead Client Partner
Waracle —Edinburgh
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Market Lead, Americas
National Westminster Bank PLC —Edinburgh
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Hotel
- Leadership
- Communication skills
- Annual leave
ISO Lead Auditor / ISO Consultant - Scotland
IMSM —Edinburgh
- Hybrid work
- Organisational skills
- Communication skills
Operations Lead - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Sales
- Leadership
- Communication skills
Quick apply
Project Engineering Lead
Leonardo UK Ltd —Edinburgh
- £60,000 - £84,995 a year
- Full-time
- Hybrid work
- System design
- Travel
- Leadership
- Flexible schedule
- Referral programme
4d
Operational & Technical Lead - Pensions
Gallagher Benefit Services —Edinburgh
- Continuous improvement
- Employee stock purchase plan
- Life insurance
IT Functional Support Lead-Dynamics 365 (Operations)
Veranova L P —Edinburgh
- Bachelor's degree
- APIs
- IT
- Annual leave
- Life insurance
Quick apply
International Market Lead, Middle East
National Westminster Bank PLC —Edinburgh
- Full-time
- Hybrid work
- Hotel
- Travel
- Banking
- Annual leave
Team Manager (Pension Projects)
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Lead Product Manager
CreateFuture —Edinburgh
- Full-time
- Hybrid work
- Product management
- Travel
- Leadership
Quick apply
Work Winning Lead - Water
AECOM —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Business Architect & Org Design Lead
AECOM —Edinburgh
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Leadership
3d
Compliance and Ops Risk Test Lead
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
10d

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Technology Operations Lead

HBNL
Edinburgh

Quick apply

Job details

Full-time
£45,000 - £55,000 a year
10 days ago

Qualifications

ITIL
Organisational skills
IT

Full job description

Job Advert

The role at a glance

Technology plays a crucial role within HBNL and spans from corporate IT, OSS/BSS platforms to the ISP production network and ensures that the business can operate and customers can receive an excellent customer experience whilst connected to our ISP production network. On a day-to-day basis this could include liaising with external managed service providers, planning upcoming network maintenance projects and producing performance reporting.

As we continue to scale across Scotland, we are looking to recruit a technology generalist with strong organisational skills to join our existing team.

The Technology Operations Lead will be the key support to our technology leadership on network operations, change management and technical delivery. This will cover BAU, project and continuous-improvement work, providing a varied and challenging workload for the right candidate. This role will have a particular focus on proactive network performance and the technical link into the existing customer service team.

What you’ll do

Run and continuously improve the technology change management process and the associated reporting.
Take on day-to-day BAU across network and technology operations and keep the team pushing projects forward to schedule.
Contribute to and help establish technology team reporting.
Work with outsourced service providers across network operations and corporate IT functions.
Plan and deliver network projects to schedule and budget.
Participate in technology projects across the business.
Gather requirements, source and support the rollout of new platforms and systems, including the associated documentation, server and infrastructure work.
Carry out user acceptance testing (UAT), making sure testing is completed in a timely manner.
Act as the technical bridge to the customer service team: root-cause technical tickets, identify recurring themes and feed findings back into the network operations team and wider business.
Produce technical-ticket reporting — volumes, drivers, trends and the underlying causes of customer-impacting issues.
Lead network performance projects and keep proactive work on track to schedule.
Own technical-ticket escalations and resolution.
Use AI/automation in reporting and ticket root-cause work.

What you’ll bring

Experience in corporate IT, enterprise technology or ISP/altnet businesses.
Ability to work autonomously and manage own workload efficiently.
A fantastic attitude, naturally curious, with a relentless drive to make things better.
An ability to communicate effectively across teams and work levels.
Experience working in a fast-paced environment with a strong ability to pivot between priority tasks based on the business needs.
Familiarity with change-management or ITIL-aligned ways of working, and with IT service-management (ITSM) tooling.
Experience coordinating outsourced or managed service providers to deliver against agreed standards.
Awareness of the OSS/BSS platforms and infrastructure that underpins a business.
Confidence working with data — turning ticket and performance information into clear reporting and insight, including through AI and automation.
Relevant qualifications or certifications — for example in ITIL or project delivery — are welcome but not essential.

Quick apply

Refine Your Search

operations lead jobs in bonnyrigg, mln

Technology Operations Lead

Shipbuilding Operations Strategy Lead

Team Leader - Operations

Operations delivery lead - Pension

Regional Workplace Operations Hub Lead – UK North and Nordics - Vice President

Lead Consultant (Car Parking Strategy & Operations)

Team Manager

Lead Client Partner

Market Lead, Americas

ISO Lead Auditor / ISO Consultant - Scotland

Operations Lead - Multrees Walk, Edinburgh

Project Engineering Lead

Operational & Technical Lead - Pensions

IT Functional Support Lead-Dynamics 365 (Operations)

International Market Lead, Middle East

Team Manager (Pension Projects)

Lead Product Manager

Work Winning Lead - Water

Business Architect & Org Design Lead

Compliance and Ops Risk Test Lead

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