We are seeking a skilled, proactive, and technically capable IT Technician to join our team. The successful candidate will be responsible for providing comprehensive technical support, maintaining IT infrastructure, and ensuring the smooth day-to-day operation of all technology systems across the organisation.
This role offers an excellent opportunity to utilise a broad range of technical skills within a fast-paced environment, supporting both hardware and software solutions while contributing to the ongoing development and efficiency of the organisation’s IT systems.
Key Duties & Responsibilities
- Provide desktop and technical support, resolving hardware, software, and network issues promptly and effectively.
- Manage and maintain computer networks, including LAN, VPN, DNS, TCP/IP configurations, and associated infrastructure.
- Support and administer Microsoft Windows Server environments, Active Directory, and Microsoft Office applications.
- Troubleshoot operating system issues across Windows, macOS, and Linux platforms.
- Monitor and maintain IT security systems including firewalls, antivirus solutions, and related security protocols.
- Utilise ticketing and support systems such as SCCM, ServiceNow, Jira, BMC Remedy, or similar platforms for incident management and asset tracking.
- Perform routine system maintenance including updates, patches, backups, and system health checks.
- Assist with software deployment, system upgrades, and hardware installations.
- Provide help desk support while maintaining high standards of customer service.
- Diagnose and analyse system performance issues and recommend solutions to improve operational efficiency.
- Document technical procedures, configurations, and troubleshooting steps where required.
- Support implementation of new technologies and IT improvement initiatives across the organisation.
Skills Required
- Strong troubleshooting and problem-solving skills with a methodical approach.
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
- Strong organisational and time management skills.
- High attention to detail and accuracy.
- Strong customer service and interpersonal skills.
- Ability to prioritise workload and manage multiple support requests effectively.
- Ability to work independently and collaboratively as part of a team.
- Analytical mindset with the ability to identify and implement improvements.
Qualifications
Essential:
- GCSEs (or equivalent) including English and Mathematics.
- Relevant IT qualification, diploma, or equivalent practical experience in Information Technology, Computer Science, or a related field.
Desirable:
- Industry-recognised certifications such as:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified certification
- Cisco certifications (CCNA)
- ITIL qualification
Experience Requirements
Essential:
- Proven experience providing desktop support and IT troubleshooting.
- Experience supporting and maintaining computer networks and IT infrastructure.
- Experience working with Microsoft Windows operating systems and server environments.
- Experience using Active Directory, DNS, TCP/IP, VPNs, and LAN configurations.
- Experience supporting Microsoft Office applications and remote support tools.
Desirable:
- Experience using SCCM, ServiceNow, Jira, BMC Remedy, or similar IT service management systems.
- Experience supporting macOS and Linux environments.
- Experience with firewall management and cybersecurity principles.
- Experience working within a multi-site or fast-paced business environment.
Benefits
- Opportunity for career progression within a growing organisation.
- Work within a dynamic and technology-driven environment.
- Ongoing training and professional development opportunities.
- Exposure to a wide range of technologies and systems.
- Opportunity to contribute to continuous IT and operational improvements.
Work Location: In person
Pay: £32,000.00-£35,000.00 per year
Work Location: In person
